Overview:     Business Analyst   The Business Analyst role is a new position at HealthEdge in the Source division that will report directly to the Manager of Business Analysis and engage with clients, business partners and colleagues in nearly every segment of the sprint life-cycle (Intake, Refinement, Development, QA, and Technical Writing). This important role will help expand our capabilities and streamline our process to allow for better feature implementation and product improvement.      The Product:  With Source, we’re changing the industry narrative, providing a more holistic approach to payment integrity that focuses on comprehensive reimbursement, agile editing, and integrated analytics. Our interoperable, cloud-based solution is modular to meet a health plan’s needs today and extensible to grow with their organization over time—bringing disparate parts of a payer’s organization together for improved accuracy and insights. The Source platform offers the ability for clients to unlock transformation at the reimbursement, payment integrity, and enterprise level. Our Reimbursement Transformation features Medicare and Medicaid content coupled with flexible contract configuration capabilities for Commercial lines of business. Payment Integrity Transformation includes rich editing libraries with history-based capabilities, easy development of customized edits, and improved transparency to reduce vendor dependency and increase control. As a complete solution, clients can achieve Enterprise Transformation, where root-cause issues are identified and addressed upstream, and all aspects of claims operations are centralized for comprehensive business intelligence. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.    What you will do:  A typical day for this detailed and collaborative professional will include engaging both internally and externally to gather, analyze and document requirements of various types, packaging those requirements into usable formats and manage implementation of those requirements throughout the development process.      Additionally, you will use your time-management, communication and relationship building skills to manage the input, routing, validation and implementation of requests, policy changes, data solutions and/or partnership integration items.       Using strong analytical, critical thinking and problem-solving skills you will execute other key responsibilities such as:    - Assist scrum team and project managers in task identification and managing of User Stories throughout the SDLC   - Develop comprehensive acceptance criteria for all business requirements    - Manage each assigned task and hold regular stakeholder meetings to keep all interested parties updated in task progress     - Help with sprint-related bandwidth management and the prioritization of work items      What you bring:  The ideal candidate for this new core functional area will come from a software development background with a unique addition of healthcare administration/medical reimbursement/payment knowledge (claims processing, clinical coding, claims adjudication, contracts management in healthcare). We realize that is a bit of a purple unicorn, and if that is you, great, we love unicorns. If that is not you, we still want to hear from you if you have product development experience/knowledge and a curiosity for learning new things and willing to take the initiative to absorb as much domain knowledge as possible. To succeed in this role, it will be critical that you bring flexibility, initiative, planning, organizing, analytical and strategic problem-solving skills to the table.       - Bachelor’s degree in a business administration, healthcare administration, computer science, or related fields from an accredited college or university    - 2+ years of work experience as a Business Analyst, preferably in a software development or IT consulting environment    - 2+ years of experience in a health care or regulatory environment    - 2+ years of experience in a software development environment with emphasis in the Requirement Analysis, Planning and Testing phases   - Above average expertise in Microsoft Word, Excel, PowerPoint, and Visio   - Experience with engaging clients on subject matters related to Medicare and/or Medicaid payment policies, data, and software      Nice to have:  - Knowledge of Medicare and/or Medicaid reimbursement methodologies (PPS, DRG, APC, RBRVS, etc.)    - Knowledge of CPT/HCPCS, NDC, and ICD coding standards   - Experience with User Acceptance Testing (UAT)   - Base-level understanding of relational database management systems (SQL Server, Oracle, etc.)     - Experience with software project tracking and change management tools (JIRA, Targetprocess, etc.)   - Experience with identifying process gaps   - Exposure to scripting or programming languages       HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.    Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S.  Type of Employment: Full-time, permanent  Travel%:   FLSA Classification (USA Only): Exempt  Internal Relationships:   External Relationships:   Budget/Revenue Responsibility:  Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:    - The employee is occasionally required to move around the office. - Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May require travel dependent on company needs.    

Designation: Software Engineer - Test   Location: Bangalore, India   Role & Responsibilities: The Software Engineer in Test is responsible for developing and maintaining test documentation & also automating basic to complex test scenarios. The ideal candidate will be self-motivated and driven by automation and passionate about testing including looking at code to expose defects and recommend improvements. Responsibilities: • Expand test coverage by automating tests • Work closely with engineering teams to identify automation requirements • Work on design, development and implementation of automation frameworks for effective and efficient test execution • Implement load tests and performance tests for end to end systems • Design and instrument code coverage for different products in the portfolio • Create Test plans/Test cases and provide detailed and timely feedback • Work together as a team to complete tasks related to test strategy to meet the Definition of Done and troubleshoot problems encountered in testing • Focus on new solutions and techniques for automation, performance testing, CI/CD, Jenkins, etc. Requirements • Bachelor’s degree in Computer Science, Computer Engineering, or a related field • 3+ yrs. of professional experience working with Agile and/or DevOps Methodologies • Experience in both UI test automation tools (Cypress or similar) and API testing (using soapUI, RestAssured, or similar). • Experience with programming languages such as Java in an Agile environment • Strong knowledge of tools and frameworks such as JMeter, Jenkins, Maven, GIT, SQL, etc. • Experience with configuring build tools and CI/CD pipelines • Experience with preparing and analysing test results • Strong analytical & problem-solving skills • Great team player and collaborates well within the scrum team • Inquisitive and strong desire to acquire new skills. Continually improves personal skills.  

- Manage Admin activity for the office - Manage HK activities for the site - Manage Laptop shipping and inventory of laptops in co-ordination with IT team. - Recovery of laptop from exit employees and ID , Access card. - Issuing on new joiner kit to new joiner employees. - Mange pantry consumables and stationery. - Manage travel requirement for senior management/ individual teams/employee transportation based on the requirement - Employee Transportation for small group - Asset management and reconciliation every month - Support HR and IT team activities - AMC contract maintenance for the facility vendors. - Manage Billing for the site - Weekly payment details to finance every month - Fire drill as per compliance requirements. - Repair and maintenance for any office requirement - Manage Daily, weekly, monthly, quarterly, half yearly and yearly activities for the site - Manage front office activities - Documentation for the all the activities performed, considering audit ready for the facility. - Manage security aspects of the facility - Arrangement for the meeting/town hall as and when required - Manage Id and access card for employees issuing/deactivation and stock maintenance

We are looking for a change management expert who will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on changes to business processes, systems and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, of automation and DevOps which will increase benefit realization, value creation, ROI and the achievement of results and outcomes. Requirements - Devising the change management process - Communicating the guidelines to appropriate stakeholders. - Facilitating cross-departmental collaboration necessary for change management. - Reporting on the performance of the process to CAB. - Evaluating Requests for Change (RFCs), the available resources, impact of change, and organizational readiness. Ensure that both the business and technical viewpoint is being considered. - Review the Change Record for completeness and accuracy. - Validating that appropriate tests and evaluation are performed before high-risk changes are approved. - Documenting relevant processes and activities. - Supporting the design of change implementation scheduling. - Reviewing a change implementation process. - Supporting the design and approving new change process models. - Using the diverse knowledge base, skills, and expertise of each CAB member to provide a unique perspective before a decision is finalized. - Manages and coordinates all activities necessary to control, track and audit changes in the environment. - Leads the Change Management function and is responsible for the adequate skill levels and performance of the assigned staff members. - Ensures Change status, progress and issues are communicated to the appropriate groups. - Audits and manages the process lifecycle and reports to upper management. - Schedule Urgent CAB/XCAB meeting when necessary - Evaluates performance metrics against the defined critical success factors and institutes actions to correct shortcomings or further streamline the process, as necessary. - Responsible to review Change Schedule (CS) for conflicts - Chairs the CAB. - Report Change Management activities to upper management. - Define and measure success metrics and monitor change progress and produce management reports. - Responsible for education of the Change Management process. - ITIL® 3/ITIL® 4 Certification (Practitioner/Expert) - Expertise in ITSM tool preferably Service now.  

Position Summary: The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support. Your Impact: - Recognize and analyze problems of high complexity, and communicate findings to customers and product development - Manage multiple requests with competing priorities - Conduct root cause analysis and correlation of other system and/or application problems - Be a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance - Be driven to learn and understand the business problem as well as the product problem - Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce) - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII What You Bring: - Bachelor’s Degree in Computer Science, Electronics, or another relevant field - 4 - 6 years of experience supporting a mission critical multi-tiered enterprise Application - Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences - Comfortable working in a fast-paced, changing environment - Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries - Sound Linux OS administration, Shell scripting, PL/SQL, Python scripting, and automation knowledge - Experience in deploying, managing, and supporting middleware such as WebLogic/WebSphere and Oracle/SQLServer Experience - Experience with deployment and support in AWS or Azure Cloud (Azure Preferred) - Knowledge of automation tools such as Ansible, Chef or Puppet - Strong troubleshooting skills with Java application, networking, and system resources. - Job requires flexibility to provide 24x7 on call client support on rotational basis   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote

Senior Software Engineer in Test (Web and API)   Role Overview Senior Software Engineer in Test is responsible for building and expanding the automated test suites that guarantee the quality of our digital care management CLOUD platform. Success in this role is demonstrated by being a team player, gaining thorough understanding of our applications, developing, maintaining and executing automation test scripts that help speed up development and ensure high quality of releases prior to deployment to production.     Areas of Responsibility: - Design, develop and maintain robust automation test suites for new and existing features of our web applications using industry standard tools like Selenium with Java-Cucumber - Execute automation test scripts, analyze failures and report issues. - Integrate automation pipelines into CI/CD - Report out on automation test results - Estimate, prioritize, plan, and deliver with limited supervision. - Perform code reviews and verify coding standards are being met. - Contribute to the API test automation as needed   Education, Experience, & Skills Required [hard skills]: - A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study. - 7+ years experience testing enterprise software with complex integrations in an agile development environment - 2+ years testing in Cloud based deployments using microservices and micro-frontend architecture (Node.js, React or similar) - 8+ years progressive experience designing, developing, implementing and maintaining web automation frameworks using industry standard tools like Selenium with Cucumber-Java, CI/CD integration and reporting frameworks. - Proven ability to troubleshoot and resolve complex issues in a timely manner. - Well versed in API automation using Rest Assured, Postman or JMeter - Proficient in Java, Python, SQL - Good working knowledge of GitLab is a plus - Strong understanding of test-driven development (TDD/BDD) and ability to advocate and teach best practices. - Passionate, Detail-oriented and Proactive Quality Advocate with excellent planning, documentation and communication skills - Proven ability to mentor and work effectively with globally distributed teams.         Behaviors & Traits Required [soft skills]: - Solution oriented team player with can-do, positive attitude. - Excellent oral and written communication skills. - Accepts feedback graciously. - Learns from mistakes and strives to improve the outcomes - Embodies a strong sense of responsibility for the timely completion of tasks. - Stays up-to-date on industry best practices and new technologies.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

QA Team Lead (Automation)   Role Overview The QA Automation Team Lead is responsible for developing, maintaining and executing automated test suites that guarantee the quality of our digital care management CLOUD platform. Success in this role is demonstrated by being a team player, coaching others to deliver high quality work, gaining thorough understanding of our applications, implementing robust automation framework for our web applications, expanding our API test framework, translating business requirements that have an impact on patient care into automated regression suites that help speed up development and ensure high quality of releases prior to deployment to production.   Areas of Responsibility: - Keep abreast with new and emerging industry standards and implement learnings to enhance our automation frameworks and strategy - Design, develop and maintain robust automation test suites for new and existing features of our web applications using industry standard tools like Selenium with Java-Cucumber - Train others on the framework and best practices, perform code reviews and verify coding standards are being met - Configure environments and setup data for automation jobs to run successfully across different environments - Schedule requisite automation jobs to run on different environments - Execute automation test scripts, analyze failures and report issues. - Integrate automation pipelines into CI/CD - Help build out an unified, robust reporting framework for automation test results - Estimate, prioritize, plan, and deliver on tasks allocated to the team - Provide timely status updates - Contribute to the API test automation - Know-how of mobile automation frameworks is a plus.   Education, Experience, & Skills Required [hard skills]: - A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study. - 12+ years experience testing enterprise software with complex integrations in an agile development environment - 3+ years testing in Cloud based deployments using microservices and micro-frontend architecture (Node.js, React or similar) - 8+ years progressive experience designing, developing, implementing and maintaining web automation frameworks using industry standard tools like Selenium with Cucumber-Java, CI/CD integration and reporting frameworks. - Proven ability to troubleshoot and resolve complex issues in a timely manner. - Well versed in API automation using Rest Assured, Postman or JMeter - Proficient in Java, Python, SQL - Good working knowledge of GitLab is a plus - Strong understanding of test-driven development (TDD/BDD) and ability to advocate and teach best practices. - Experience with mobile automation is preferred - Passionate, Detail-oriented and Proactive Quality Advocate with excellent planning, documentation and communication skills - Proven ability to mentor and work effectively with globally distributed teams.   Behaviors & Traits Required [soft skills]: - Solution oriented team player with can-do, positive attitude. - Ability to coach others to success - Excellent oral and written communication skills. - Accepts feedback graciously. - Learns from mistakes and strives to improve the outcomes - Embodies a strong sense of responsibility for the timely completion of tasks. - Stays up-to-date on industry best practices and new technologies.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

At Wellframe, division of Healthedge, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.   Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.   Job Description: Director, Engineering   Role Overview Director, Engineering is responsible for breaking down business and technical challenges into work that can be accomplished by the teams under their purview. This role sits in the Engineering department and reports to the VP, Engineering (USA). They will work closely with the product department and senior leadership to ensure the engineering teams are delivering work that aligns with Wellframe’s strategy and vision. They will use their strong technical expertise and communication skills to translate technical work into increased impact on patient care, strong revenues, and exemplary technical reputation.   Areas of Responsibility:   - Lead engineering teams working on customer facing and internal applications. - Work closely with engineering and product leadership to prioritize the work of their engineering teams. - Collaborate with the engineering teams to transform complex business requirements to engineering solutions and deliver them on time. - Lead, manage, and grow high-performant engineering teams. - Provide mentorship and growth opportunities for team members and leaders to evolve in their roles. - Lead the technical vision and long-term technology strategy for our customer facing applications and internal tools. - Lead recruiting efforts and hire passionate team members who embody Wellframe’s core values.   Education, Experience, & Skills Required: - A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study - At least 10 years of experience leading engineers, with a minimum of 7 years experience in direct people-management - At least 10 years of relevant technical expertise - Knowledge of at least Java or Ruby on Rails - Experience in coaching and growing engineering teams. - Expertise in building agile processes. - Proven track record in leading large teams. - Passionate about leveraging their technical skills to help improve patient care.                  Behaviors & Traits: - Excellent communication skills with a proven track record of communicating with internal and external stakeholders. - Accepts feedback graciously. - Strives not to commit the same mistake twice. - Stays up-to-date on industry best practices and new technologies.   This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

Senior Software Engineer – Application Services Location: Bengaluru/Pune, India Summary: The Senior Software Engineer on the Application Services team is a core member of this full-stack engineering team, focused on using their years of software development experience to design and implement new backend and front-end features to address critical needs in the Provider Data Management space. They are responsible for complete end-to-end development on this brand-new application built on a modern, cloud-native, cutting edge, data-driven enterprise application. The Senior Software Engineer will be key to performing low-level design, mentoring more junior engineers, refining engineering best practices and process improvements, helping the team overcome blockers, problem solving, and implementing scalable, testable, and high-quality code. The ideal candidate is excited about realizing a new product, sets high standards for quality and effective software development, is a creative problem solver, and comfortable managing ambiguity. What You Will Do: - Work with a global cross-functional engineering team to develop a best-in-class provider data management platform. - Design and implement high quality, scalable, and testable enterprise data-driven front-end and back-end software. - Be responsible for high-impact POCs with new technologies to help us asses new product features. - Assist the team in low-level design of features working along-side Project Management and Architecture teams to translate requirements into design. - Establish and refine engineering standards and best practices for the team; help improve our engineering team processes to improve our efficiency. - Assist and train more junior engineers through mentoring and code reviews.   What You Bring: - Bachelor's degree in Computer Science or equivalent. - 4+ years of software development experience, preferably with Java. - Experience developing secure, RESTful APIs that can scale horizontally. - Proficient in relational database design, development, and querying - Experience with software development low-level design. - Experience with unit, integration, and front-end testing. - Front-end web development experience including with single page frameworks such as React or Angular. - Experience working in an Agile/Scrum based development process. - Experience analyzing and resolving performance problems and with software optimization. - Experience with containerized applications using Docker, Kubernetes, or equivalent cloud services. - Experience driving engineering process improvement, establishing engineering best practices, and curating development standards. - Ability to train and educate more junior members of the engineering team through mentoring and code reviews. - An eagerness to seek out, learn, and apply new technologies as the product grows. - Strong verbal and written communication skills.   Preferred: - Experience with full-stack development on Spring Boot REST APIs and React. - Healthcare domain experience, especially with provider data. - Experience with developing of SaaS software in the cloud. - Experience with PL/pgSQL.

Position Summary: The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support. Your Impact: - Recognize and analyze problems of high complexity, and communicate findings to customers and product development - Manage multiple requests with competing priorities - Conduct root cause analysis and correlation of other system and/or application problems - Be a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance - Be driven to learn and understand the business problem as well as the product problem - Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce) - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII What You Bring: - Bachelor’s Degree in Computer Science, Electronics, or another relevant field - 2 - 5 years of experience supporting mission critical multi-tiered Enterprise Applications primarily on Java , J2EE. - Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences - Comfortable working in a fast-paced, changing environment - Experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems - Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries - Experience with SOAP and WebServices is a plus - Job requires flexibility to provide 24x7 on call client support on rotational basis   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote

Director - Technical Operations India Leader    The Director of Tech Operationsis responsible for running India Technical Operations for HealthEdge.  This involves communication, issue resolution, assignment and management of Operations workloads, systems monitoring, infrastructure availability, the tracking and driving of departmental goals, and monitoring and reporting on departmental progression and maturity efforts. Off-hours on-call support on an as-needed basis is also required.  This individual ensures that our Technical Operations Center is staffed accordingly to monitor, manage, and maintainour redundant datacenters and cloud infrastructure and ensure customer support internally and externally.  This individual will work to maintainan elevated level of quality within the operations staff.    Job Description    People Leadership  - Drive the overall management of the HealthEdge Technical Operations Center in India to ensure its full mandate.  - Ensure continual process improvement within the Operations Center including but not limited to automation of appropriate Operations tasks.  - Grow the professional capabilities of the team through internal development and external recruitment of top talent.  - Oversee the day-to-day work of the teams they manage and ensure work is completed on time with high quality.  - Generate key reports for management including but not limited to system availability, service level agreements, staff quality reports, continuous improvements and customer issues.  - Work as a peer with other Operations leaders in the U.S.  - Daily review of the Operations Center Shift Turnover Report to ensure that tasks and projects are consistently completed on time.  - All work-related instructions, including day to day tasks, tactical and strategic initiatives, will come from US Operations leadership (80% of goals). For admin and people management related responsibilities, this role will work with India leadership.    Technology Leadership  - Continually evaluate technologies to improve computing standards; develop, maintain, and implement operating procedures; implement objectives and strategies to effectively support all internal users.  - Support Incident management, problem management, change management, disaster recovery, and systems performance.  - SupportInformation security requirements for all infrastructure components.  - Directly or indirectly assist other groups in IT services to help them complete their specific tasks.  - Implement new and emerging technologies that could lead to the improvement of profitability, productivity, and efficiency of company operations.  - Recommend and initiate programs that will effectively integrate these new products and services into the company’s technological environments.  - Foster an atmosphere of excellence and lead a firm shift towards an innovation and customer service mindset across the team – alignment of career growth, incentives, and recognition.  - Managed teams with an eye toward efficiency and economics and continuously seek improvement opportunities.    Site Management Responsibilities  - Provide general oversight of all organizational activities, manage the day-to-day operations, and assure smooth functioning.   - Ensure site compliance to all applicable local statutory standards including complying with the local labor laws & regulations.   - Maintain a healthy and safe work environment.   - Monitor and ensure compliance with all company standards, processes, and values.  Ensure high staff morale, trust, and work ethics.   - Responsible for Operational Budgets within the site. Oversee Infrastructure, Office Lease, Day-to-Day Operations of the Facility.     Ideal Candidate Profile  - Strong verbal and written communication skills, and a demonstrated aptitude for communicating complex technical concepts and information in straightforward terms.  - Demonstrated competency in technical writing, including various documentation, management reports, and metrics.  - Ability to coach and train team members to enable professional development.  - Strong technical proficiency in troubleshooting, managing, and monitoring networks and server hardware and software in a Linux and Windows environment.  - Healthcare Services and, if possible, business processing of healthcare data experience preferred.  - Ability to collaborate effectively with individual contributors and Senior Management.  - Knowledge of Java and Azure a plus.