Job Title: Business Systems Analyst

Reports To: Senior Director, Customer Success
Location: India (Hyderabad office, hybrid)
Time Zone Requirements: Must be able to work overlapping hours with a U.S.-based team in the Eastern Time Zone.

Position Summary:

Are you a tech-savvy, self-starter with a passion for optimizing business systems?  We’re looking for a dynamic Business Systems Analyst to join our innovative team! This role will focus on supporting and configuring business systems, including Gainsight and Salesforce, while working with a talented team and collaborating across time zones. The ideal candidate will have at least 1 year of experience in Gainsight configuration, along with attention to detail, familiarity in system configuration, data analysis, and business intelligence tools. Knowledge of APIs, Python, and SQL is highly preferred. This position will play a critical role in driving commercial excellence by leveraging technology to optimize business processes and enhance decision-making.

Key Responsibilities:

1. Gainsight Administration & Configuration:

• Configure and manage Gainsight features, including Data Designer, Rules Engine, page layouts, and report generation.
• Optimize Gainsight workflows to align with business needs and troubleshoot technical issues.
• Collaborate with stakeholders to design Gainsight dashboards and reports that enhance customer success processes.

2. Salesforce Support:

• Perform light Salesforce configurations, such as adding fields, adjusting page layouts, and managing system updates.
• Ensure Salesforce integrations align with other business tools and workflows.

3. Business Intelligence Tools:

• Leverage BI tools like Tableau, Power BI, or Looker to create dashboards and reports that drive data-driven decision-making.
• Work with stakeholders to design and deliver impactful data visualizations.

4. Data Analysis and Management:

• Use SQL to query, analyze, and manage large datasets.
• Support data migration, cleaning, and optimization initiatives.

5. API Integration Management and Automation:

• Understand and utilize APIs to integrate and automate workflows between platforms.
• Collaborate with development teams to enhance system functionality through API connections.

6. Technical Support & Documentation:

• Provide technical support to end-users, troubleshooting issues and offering solutions.
• Maintain detailed documentation of system configurations, workflows, and  
• Stay updated on industry trends and technologies to continuously improve system performance and efficiency

Qualifications:

• Bachelor’s degree in computer science, Information Systems, or a related field.
• 1-2 years’ relevant experience.
• Experience working in global teams in collaboration with US based employees.
• At least 1 year of experience in Gainsight configuration (Data Designer, Rules Engine, report creation, etc.)
• 1-2 years of overall experience in a Business Systems Analyst role or similar position. Hands-on experience with Salesforce and Gainsight are required.
  
  Technical Skills:
• Knowledge of SQL and Python is preferred.
• Knowledge of API functionality and integration is preferred.
• Strong analytical and problem-solving skills.
  Excellent communication skills with the ability to collaborate across time zones.
• Familiarity with Tableau, Power BI, or Looker is highly desirable.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. 

Geographic Responsibility:  India

Type of Employment: Full-time, permanent 

Travel%: 0 

FLSA Classification (USA Only): Exempt 

Budget/Revenue Responsibility:  

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  
• Work across multiple time zones in a hybrid or remote work environment. 
• Long periods of time sitting and/or standing in front of a computer using video technology. 
• May require travel dependent on company needs.