JOB TITLE: Service Delivery Manager   JOB LOCATION: Company Headquarters located in Burlington, MA 01803; REMOTE EMPLOYMENT AVAILABLE FOR THIS POSITION. TELECOMMUTING FROM ANYWHERE IN THE UNITED STATES IS POSSIBLE.   REQUIRED TRAVEL: Limited domestic travel as needed.   REPORTS TO: Manager, Agile Services   JOB DUTIES: - Accountable for managing successful technical and business professional services delivery for multiple concurrent postproduction customers. - Serves as the primary point of contact to the customers regarding overall and day-to-day service delivery. - Manage transition from project delivery to the Agile Services team. - Ensures that implementations and ongoing services are delivered on time and meet customer requirements by maintaining tight control over the project schedule, risks, scope of work, budgeted hours and quality. Also, ensures SLAs and KPI as defined in the relevant contracts are met or exceeded. - Manage and proactively resolve escalated customer issues including critical or severity 1 issues. - Ensures that operational teams and subcontractors maintain a clear understanding of the customer’s needs and priorities, and provides day-to-day customer advice and support. - Conduct periodic meetings with customer and delivery teams – daily status updates, service level requirements reviews, continuous improvement, change control and other informal meetings. - Identifies, manages and mitigates service risks – develops and implements a corresponding plan of action if risks materialize. - Anticipates, identifies and assesses complex issues – develops and implements a corresponding plan of action to bring an issue to resolution. - Ensures request, problem and change records are being updated regularly in SalesForce and with a level of detail expected by customers. - Builds and maintains strong and long-term customer relationships through clear and concise written and verbal communications, increasing trust and involvement, reducing ambiguity and conflict. - Motivate, inspire and mentor project team members to excel in service delivery. Responsible for managing all delivery resources assigned to their accounts on a day-to-day basis. - Publish regular project metrics, root cause analysis and trending to key stakeholders both internally and externally. - Partner with and develop positive relationships with representatives from other HealthEdge departments including Product Management, Engineering, and Customer Support; build trusting relationships with partners and vendors. - Navigate through ambiguity to solve problems using effective communication and team coordination with Service Management and Continuous Improvement mindset. - Performing all job functions consistent with HealthEdge and customer(s) standards, policies, processes and procedures, including those which govern handling PHI and PII. EXPERIENCE AND EDUCATION REQUIREMENTS: Bachelor of Science in Computer Science, Information Systems, Electrical Engineering or a closely related field (foreign equivalent is acceptable) plus 6 years of progressive employment experience managing end to end delivery of professional services and solutions to customers in the healthcare industry.   Employment experience must include: - A minimum of 6 years of demonstrated employment experience in healthcare business analysis, analyzing business requirements and improving operations workflows for clients. - A minimum of 6 years of demonstrated employment experience delivering professional services and solutions using Agile project management in the healthcare industry. - A minimum of 4 years of demonstrated employment experience implementing Managed Services and managing customer relationships in the healthcare industry. - A minimum of 4 years of demonstrated employment experience in customer service and interfacing with the senior manager/director level in the healthcare industry. - A minimum of 4 years of demonstrated employment experience automating manual processes for clients in the healthcare industry. - A minimum of 4 years of demonstrated employment experience in SQL. - Demonstrated knowledge gained through at least 4 years of experience with best practice frameworks such as Six Sigma, ITIL, CMM, Baldridge, or Lean HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit http://www.healthedge.com.   HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.

JOB TITLE: Senior Full Stack Engineer JOB LOCATION: Position Reports to Company Office in Alexandria, VA 22314. FULL REMOTE EMPLOYMENT IS AVAILABLE FOR THIS POSITION. TELECOMMUTING FROM ANYWHERE IN THE UNITED STATES IS POSSIBLE. REQUIRED TRAVEL: None HOURS: Full-time REPORTS TO: Software Development Manager RESPONSIBILITIES:   - Review and analyze specifications, develop new modules, and perform maintenance on the Burgess™ application solutions in accordance to company software development standards (HealthEdge Software acquired the Burgess™ application solutions in July of 2020). - Actively collaborate with multiple stakeholders in an agile environment across the business. - Work in an agile, fast-paced, entrepreneurial environment with short release cycles. - Provide estimation and development against user story specifications. - Actively provide coding support and documentation for one or more Burgess products. - Provide recommendations on code strengthening and optimization. - Participate in R&D projects and develop proof of concepts. - Follow software development best practices. - Write design documentation and perform code reviews. - Communicate and present work to stakeholders. - Contribute to platform level system architecture and design. - Design User Interface mockups. EXPERIENCE AND EDUCATION REQUIREMENTS: Bachelor of Science in Computer Science, Information Systems, Electrical Engineering or a closely related field (foreign equivalent is acceptable) plus 5 years of employment experience in software development. Employment experience must include: - Demonstrated employment experience in front-end development using AngularJS. - Demonstrated employment experience developing software applications using ASP.NET. - Demonstrated employment experience in database development using SQL Server and Entity Framework. - Demonstrated employment experience gathering business requirements. - Demonstrated employment experience in WebAPI.       HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit http://www.healthedge.com. HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.

Overview:   The Staff Software Engineer is responsible for building the software that enables our digital care management platform, while providing technical leadership that differentiates Wellframe’s business capabilities. They accomplish this by working closely with other engineers, product managers, designers and data scientists. Staff Software Engineer sits within the Engineering department and reports to a Senior Director, Engineering. Success in this role is demonstrated by a consistent ability to reduce the complexity of projects, leadership of broad architectural work that unlocks new capabilities for the business, and a skill for coming up with improvements that increase the overall productivity of the engineering team.    What you will do: - Provide technical leadership of web development across Scrum teams to improve product quality and development velocity. (20%) - Stay up to date with industry frontend best practices and identify new capabilities that can be unlocked by emergent technologies or techniques. - Continuously improve frontend architecture to build a scalable, reliable and performant web frontend - Lead a guild of web developers to establish, prove, and enhance front end development patterns, standards, tools, and reusable components. - Establish a culture and practice of building flexible and reusable web components. - Mentor and educate teams on established standards and best practices. - Provide technical leadership for the Care Manager Experience full-stack web development team. (80%) - Translate user stories into software solutions - Work closely with product managers and scrum masters to understand the business problems and help in scoping the user stories. - Collaborate with designers to ensure we deliver an optimal and accessible user experience. - Collaborate with engineering managers and technical program managers to provide good project estimates for on time delivery of projects - Validate technical design with other engineers. - Maintain a high standard for code quality for yourself and others on the team, including automated tests - Lead projects end to end which include technical design, development, testing and on time delivery of projects and improvements with highest quality. - Debug and fix our most challenging production issues - Participate in on-call rotations to ensure our systems have exemplary uptime and reliability. - Work with our customer support team to triage, diagnose, and resolve bugs affecting our users. - Serve as the point person for any customer escalation bugs for their team - Identify and lead process and technology improvements - Identify process, tooling and feature improvements to improve product quality and engineering productivity. - Develop a 6-12 month roadmap for implementing technical and process improvements. - Mentor Software Engineers - Work closely with software engineers and interns to guide their technical and career growth. - - -   What you bring: - S. or M.S. degree in Computer Science, Computer Engineering, or closely related field of study. - Advanced working knowledge of Javascript and Typescript - Expert in ReactJS and experienced with other JavaScript frameworks. - Significant experience building and optimizing reusable web component libraries - At least 6 years full-stack web development experience. - At least 6 years experience building SaaS or cloud-based commercial software products. - Experience with backend frameworks such as Spring or Ruby on Rails with a microservices architecture is preferred. - Proficient with a modern scripting language such as Python. - Makes good trade-offs for core design and API decisions. - Excellent communicator, comfortable explaining technical problems and plans in person and in writing to both a technical and a non technical audience. - Values the difference between good code and correct code, and cares about effective testing. - Demonstrable history of technical mentorship. - Experience leading complex initiatives from technical design to delivery. - Thrives on diverse technical challenges — our system integrates a wide variety of healthcare and other technologies. - Passionate about leveraging their technical skills to help improve patient care. - Works effectively in a fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions. - Effective communication skills - Accepts feedback graciously - Strives not to commit the same mistake twice - Stays up-to-date on industry best practices and new technologies Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Position Overview: The Payment Policy Analyst I functions as an internal subject matter expert and works closely with cross functional team members In Medicare/Medicaid reimbursement methodologies, laws and regulations under the mentorship and guidance of a more experienced Policy Analyst. This hire must be organized, possess good communication and writing skills, and have impeccable attention to detail in order to meet assigned deliverables prior to the end of sprint cycles. The ideal candidate will be a true team player who is flexible to lend a hand on other projects as needed. This role presents an excellent opportunity to learn the basis of healthcare payment methodologies. Your Impact: - Read and analyze Medicare/Medicaid data and policy, including proposed and final rules, daily transmittals, bulletins, policy manual updates, physician fee schedule (data file). Contact various government entities to clarify new and existing policy. - Interpret and deliver business requirements covering reimbursement updates and payment policy changes and enhancement features for translation into software design specifications. - Create detailed and accurate Excel formulas to explain and prove complex payment methodologies. - Coordinate with developers, QA, data, client service and other team members to ensure that business requirements are implemented accurately and timely  - Develop accurate and comprehensive test claims for Developers, UAT and QA. - Develop and maintain proficiency in the Company’s products (software, data) and services, including commercial contracting features as related to the specific area(s) assigned. - Become familiar in assigned Provider Payment Systems like APC, DRG, RBRVS. What You Bring: - Bachelor’s degree in a healthcare or comparable field. - 1-3 years professional experience in healthcare, and working knowledge of health care reimbursement systems and methodologies - Ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals. - Ability to collect, research, and understand diverse information, and translate it into clear and concise written requirements. - Ability to plan, prioritize, and balance the need for direction with self-motivated efforts. - Strong interpersonal skills Bonus Points: - Experience in an agile systems development life cycle (SDLC) environment. - Experience using MS Office (Word, Excel, PowerPoint, Visio, Access) software applications - Experience using various Web-based and other research sources and tools   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While Burgess is located in Alexandria, VA you may live anywhere in the U.S. Type of Employment: Full-time, permanent Travel%: 0 FLSA Classification (USA Only): Exempt Budget/Revenue Responsibility: 0 Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote

Overview: At HealthEdge, we are passionate about providing healthcare payers with technology that enables them to innovate, reduce costs of claim administration and care management, and address the business imperatives of the evolving healthcare economy. As we continue to grow, we are focused on exceeding our client’s expectations for quality when it comes to software deployments and releases.   The Cloud Application Services Manager will report to the Director of Cloud Application Services and work closely with various Customer Operations Teams (Infrastructure Services, Database Services, Change Management, Customer Success, and Product support), Engineering, and  customers  to lead continuous improvement in our SaaS delivery. The Cloud Application Services Manager will lead a team of engineers to manage and provide services to a group of HealthEdge customers. The ideal candidate will be a creative, and critical, thinker who can drive execution and handle many tasks simultaneously with efficiency and effectiveness. What you will do: - Effectively lead and motivate team members and peers within the Cloud Operations Team - Effectively interface and influence senior leaders within the company and on customer side - Act as a trusted internal resource and effectively communicate and participate in customers issues if needed - Set priorities and provide direction to the team, coach team members, provide training and guidance easily and effectively delegate tasks - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII - Work as a liaison among various Customer Operations Teams (Infrastructure Services, Database Services, Change Management, Customer Success, and Product support), Engineering, and  customers to better align team’s day-to-day work with overall business objectives and priorities - Works as a liaison between various departments in the organization and Application Services team to eliminate any obstacles for the team and communicate and set expectations - Accomplish Application Services staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures - Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities - Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for delivering SaaS services to HealthEdge Customers - Direct technological research by studying organization goals, strategies, practices, and user projects - Complete projects by coordinating resources and timelines with other departments and Service Desk - Verify application results by conducting system audits of technologies implemented - Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures - Recommend SaaS delivery strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements - Maintain quality service by establishing and enforcing organization standards - Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies - Contribute to team effort by accomplishing related results as needed What you bring: - 15+ years of experience in IT Operations, Configuration Management, Change Management and System administration in complex environment - At least 7 years of management experience - At least 7 years of experience in managing and active interaction with customers - Understanding of SaaS services delivery model - Understanding of ITIL practices - Creative Problem Solving - Bachelor’s or Master’s degree in Computer Science, MIS or related disciplines or equivalent work experience - Experience as a deployment or solutions engineer, a system/platform engineer, technical application support engineer, or in a systems administration role - An interest in deployment and automation tools (Ansible, Chef, Puppet) and experience working with major public cloud providers including Azure, Amazon WebServices, and RackSpace - An Engineering mindset – focused on designing, implementing and improving processes and technology - Excellent teamwork and communication skills, both verbal and written - Ability to play a vital role in high visibility assignments. The ability to communicate directly with senior management is important. - Ability to manage multiple tasks, set priorities and communicate with project teams. - Strong team player with excellent interpersonal skills HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. A hybrid schedule (between 6-10 days a month) preferred. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote

SUMMARY We are looking to hire HR Ops Intern with excellent core HR knowledge and analytical skills. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.     ESSENTIAL DUTIES AND RESPONSIBILITIES - Assist in developing and executing HR procedures and policies, providing guidance and interpretation for business operations. - Participate in day-to-day HR operations - Assist and execute employee engagement activities - Participate in development of HR objectives and systems, including metrics, queries, and standard reports for ongoing company requirements - Suggest new procedures and policies to continually improve efficiency of the HR department and organization as a whole, and to improve employee experience PREFERRED SKILLS AND COMPETENCIES - Excellent verbal and written communication skills. - Good understanding of the core HR activities - Strong analytical and problem-solving skills. - Ability to act with integrity, professionalism, and confidentiality. - Ability to work independently, willing to take initiate and diligent towards detail. - Proficient with Microsoft Office Suite (word, excel, powerpoint) or related software. - Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.   LOCATION/TRAVEL - This position is located at Bangalore office, India. - Will be required to work from office at least 2 days in a week.

JOB TITLE: Technical Services Engineer (Deep Dive Team) JOB LOCATION: Burlington, Massachusetts 01803 REQUIRED TRAVEL:  None. REPORTS TO: Lead  - Technical Services Engineer POSITION SUMMARY: HealthEdge is looking for a Technical Services Engineer to work on the product from top to bottom, while researching product issues in various modules.  In this role you will handle performance tuning, address customer issues and be the chief problem solver with plenty of unique assignments within the department. This hire will work heavily with the database and J2EE. JOB DUTIES: - Manage, prioritize, debug, and resolve product incident escalations. - Work in a team environment to provide timely resolution to customer reported product incidents. - Write unit and functional automation for the product defects. - Provide solution support and troubleshooting following deployment. - Work on time sensitive customer reported product incidents. - Solve customer reported performance incidents. - Determine RCA of customer reported product incidents. - Provide constructive feedback to product management and development. - Conduct environment setup. - Perform all jobfunctions with HealthEdge policies and procedures, including those which govern handling PHI and PII.   EXPERIENCE AND EDUCATION REQUIREMENTS: Master of Science in Computer Science, Information Technology, or a closely related field (foreign equivalent is acceptable) plus 2 years of progressive employment experience in software engineering. Employment experience must include: - A minimum of 2 years of demonstrated employment experience in Java, J2EE, and SQL programming. - A minimum of 2 years of demonstrated employment experience with Oracle and PL/SQL databases. - A minimum of 2 years of demonstrated employment experience developing test cases in the JUnit framework. - A minimum of 2 years of demonstrated employment experience working with a WebLogic application server. - A minimum of 2 years of demonstrated employment experience with Linux, shell, or other Unix scripting languages. - A minimum of 2 years of demonstrated employment experience with the full software development lifecycle using an agile development process.   HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit http://www.healthedge.com. HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.    

JOB TITLE: Software Engineer II JOB LOCATION: Reston, Virginia 20191 REQUIRED TRAVEL: None HOURS: Full-time  REPORTS TO: Technical Lead JOB DUTIES: - Apply knowledge of all phases of software development lifecycle - Develop solutions for pre-production and post-production complex application issues - Collaborate with engineering and product management to continuously improve the quality of our application product and contribute holistically to the system implementation and application development lifecyle - Work cross-functionally with a global support team to ensure the highest level of software development support - Continuously improve application support tools, infrastructure, and processes, with an emphasis on proactive planning - Confer with users to gather information, analyze technical assistance requests, and use deep application development skills and experience to troubleshoot and resolve application issues, including Tier II/III support and problem resolution - Assist other developers with any technical and procedural challenges - Effectively communicate and interact with both functional and technical personnel in solving complex business and technical problems - Design and implement improved technical support processes and operations - Responsible for the Trending and Root Cause Analysis on reports and statistical data from Customer Support Services, which is used to identify and develop strategies for addressing chronic technology support issues   EDUCATION AND EXPERIENCE REQUIREMENTS:   Bachelor of Science in Computer Science, Information Technology, or a closely related field (foreign equivalent is acceptable) plus 5 years of progressive employment experience in information technology or a Master of Science in Computer Science, Information Technology, or a closely related field (foreign equivalent is acceptable) plus 2 years of progressive employment experience in information technology.   Employment experience must include: - Demonstrated employment experience gathering requirements to understand business needs. - Demonstrated employment experience working with healthcare data. - Demonstrated employment experience working with an SQLBI stack. - Demonstrated employment experience working with design, development, testing, documentation, and production support.   HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit http://www.healthedge.com. HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.

Senior Software Engineer in Test (Web)   Role Overview Senior Software Engineer in Test is responsible for architecting and building the tools and automated test suites that guarantee the quality of our digital care management CLOUD platform. As a member of an Agile team, you will be the quality advocate throughout the SDLC process and accomplish this by working closely with other engineers, product managers, and designers. Senior Software Engineer in Test sits within the Engineering department and reports to a Director, Engineering. Success in this role is demonstrated by being a team player, gaining thorough understanding of our applications, implementing robust automation framework for our web applications, expanding our API test framework, translating business requirements that have an impact on patient care into test plans and automated regression suites that help speed up development and ensure high quality of releases prior to deployment to production.   Areas of Responsibility: - Automation Testing Framework and Test Execution (90%) - Design, develop, implement and maintain robust automation framework for our web applications using industry standard tools with Java-Cucumber - Train others on the framework and best practices, perform code reviews and verify coding standards are being met. - Evaluate and enhance current reporting framework or implement a new framework for automated test suite runs. - Integrate automation pipelines into CI/CD - Contribute to the API test automation if/as needed - Help spearhead process improvement initiatives - Perform functional testing to gain deep understanding of the end-to-end workflows, write test cases, identify high value test cases and then automate them - Works closely with team members and stakeholders to understand needs, gain perspective, and collectively execute automated test iterations, tracking & reporting test results, troubleshooting and coordinating the bug fixes - Debug production issues (10%) - Work with our customer support team to debug issues affecting our users.     Education, Experience, & Skills Required [hard skills]: - A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study. - 8+ years testing enterprise software with complex integrations in an agile development environment - 2+ years testing in Cloud based deployments using microservices and micro-frontend architecture (Node.js, React or similar) - 7+ years progressive experience designing, developing, implementing and maintaining web automation frameworks using industry standard tools like Selenium with Cucumber-Java, CI/CD integration and reporting frameworks. - Proven ability to troubleshoot and resolve complex issues in a timely manner. - Well versed in API automation using Rest Assured, Postman or JMeter - Proficient in Java, Python, SQL - Good working knowledge of GitLab is a plus - Strong understanding of test-driven development (TDD/BDD) and ability to advocate and teach best practices. - Passionate, Detail-oriented and Proactive Quality Advocate with excellent planning, documentation and communication skills - Proven ability to mentor and work effectively with globally distributed teams.                Behaviors & Traits Required [soft skills]: - Solution oriented team player with can-do, positive attitude. - Excellent oral and written communication skills. - Accepts feedback graciously. - Learns from mistakes and strives to improve the outcomes - Embodies a strong sense of responsibility for the timely completion of tasks. - Stays up-to-date on industry best practices and new technologies.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Overview:    HealthEdgeprovides the only modern, enterprise-class software platform for healthcare payers. Using the patented HealthRules software suite, health plans, health insurance companies, and other payers can finally respond to new business opportunities and market changes in hours, not months or years, while drastically reducing both IT and operational costs. Leveraging an investment of over $125 million, HealthRules is the most modern, scalable, and cost-effective technology in the industry. HealthEdge is the only choice for payers to survive and thrive in the emerging healthcare economy.     We are looking for a Manager, Quality Engineering to work with global teams and push the envelope on Software Quality automation and agility initiatives. This individual will be responsible for managing & mentoring a team of Engineers around the world who test HealthEdge’s applications and manage and develop build systems. We have modernized and consolidated much of our toolset in the development space and need to continue focusing on Quality. The Manager, Quality Engineering is expected to be a key driver to continue moving the teams to the next level. This position will report into Sr Director, Quality Engineering.    What you will do:  - Manage team of Quality Engineers  - Define the technical strategy for automation tooling and infrastructure and work across Engineering to implement this  - Collaborates with Dev in all aspects of the automation development process from requirement gathering through iterative develop-and-test cycles.    - Supports continuous improvement processes, analyzing problems and recommending actions for effective resolution.  - Help coordinate technical leadership within Development, Quality, Operations and Release Management teams to enable effective automation.  - Be a change agent and drive a DevOps mindset of CI, CD and full automation within the product development teams.  - Enforce software engineering best practices and work with the Engineering Management team to forecast, plan and drive team productivity.  - Influences and cultivates innovation within Engineering groups.  - Collaborate with global team of engineers across a number of regional development centers  - Implement, collect, analyze and report team and project metrics which demonstrate business value and show continuous improvement    What you bring:  - BS/MS in Computer Science, Computer Engineering is required  - 7+ years of professional experience working in a software development environment with uniformly increasing responsibility  - 2+ years of leadership/management experience of Quality Engineers  - Expert in both UI test automation tools (Cypress, Selenium or similar) and API testing (using soapUI,RestAssured or similar)  - Experience with performance testing (Jmeter, K6 or similar).  - Experience using Continuous Integration environments, tools and automation to streamline QA processes(Jenkins, Maven, Ansible, Bamboo, or similar)  - Familiarity with enterprise architecture and SOA best practices.  - Familiarity with SDLC practices of Agile (Lean, Scrum, XP or similar).  - Proficiency withObject Oriented languages (Java, C#, C++ or similar)  - Familiarity with relational databases (Oracle, MySQL or similar)  - You are self-managing and can adjust to competing priorities and allocate your time as necessary to get the job done  - Recruiting, training and mentoring Quality Engineers  - Very strong communication (both written and verbal) and organizational skills.  - Ability to build strong working relationships with others at all levels in the organization.  - Experience managing team of US based Quality Engineers.  - Experience in Healthcare domain a plus.    You get excited by:  - Understanding, testing and debugging complex, data-driven applications.  - Improve quality and increase customer satisfaction by driving Quality Engineering and Test Automation strategy.    HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.     Geographic Responsibility:While this role is based out of our office located in Burlington, MA, you may live anywhere in the U.S.  Type of Employment: Full-time, permanent   FLSA Classification (USA Only): Exempt  Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:   - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.   - Work across multiple time zones in a hybrid or remote work environment.  - Long periods of time sitting and/or standing in front of a computer using video technology.  - May require travel dependent on company needs.  The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.    HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.    #LI-Remote 

Overview: HealthEdge provides the only modern, enterprise-class software platform for healthcare payers. Using the patented HealthRules software suite, health plans, health insurance companies, and other payers can finally respond to new business opportunities and market changes in hours, not months or years, while drastically reducing both IT and operational costs. Leveraging an investment of over $125 million, HealthRules is the most modern, scalable, and cost-effective technology in the industry. HealthEdge is the only choice for payers to survive and thrive in the emerging healthcare economy. Our India Finance team looks after accounting, finance and compliance functions of 2 Indian companies that are part of HealthEdge group. We have 500+ employees in Bengaluru, Hyderabad and Pune in product development, DevOps, TechOps and Technical Services. What you will do: - Work closely with India Finance Director who is responsible for Accounting, Finance and Compliance function of 2 group companies in India with presence in 3 cities. - Interact with employees, HR and administration teams to collect and disseminate information relevant for the accounting, finance and compliance function. - Interact with external providers of banking, accounting, regulatory, tax compliance and other services. - Assist the India Finance Director with vendor payments and other remittances, adherence to policies, review of invoices and claims, month-close accounting entries, MIS reporting and periodic compliance. - Supervise the junior staff accountant. You get excited by: - An opportunity to design and follow processes that enable efficient recording and retrieval of data for better decision-making and compliance with statutory norms - Routinely digging into accounting records to provide quick and accurate information. - Understanding, analysing, presenting accounting and financial numbers. What you bring: - Proactive work ethic, requiring minimal supervision or follow-ups - 1-2 years of experience working in team handling core accounting, payroll, vendor payments, bank remittances - Familiarity with budgeting process, financial analysis, preparation of MIS reports, account reconciliations, vendor onboarding and management - Ability to use accounting software such as Tally. Prior experience of Netsuite will be a plus. - Past exposure to basic compliance under income-tax, GST, provident fund laws - Experience using tools such as Excel, Word, Outlook, Zoho Payroll, Zoom / Teams, SharePoint. - Proficiency with reading, speaking and writing in English. - Good verbal and written communication skills. Working knowledge of Kannada will be a plus. - Ability to answer simple tax, PF and other payroll related queries of employees - Strong analytical and problem-solving skills. - Great team player and collaborates well in both office-based or work-from-home environment. - Experience in technology companies / offshore development centres a plus. - Bachelor's or Master's degree in Commerce or Business Administration or semi-qualified candidates not appearing for CA / CS / CMA exams

Position Summary: An infrastructure engineer is an individual who designs, builds, coordinates, and maintains the IT environment companies need to run internal operations, collect data, develop and launch digital products and achieve other business objectives. The Infrastructure Engineer will join the customer support team to provide infrastructure support for state-of-the-art healthcare applications. About The Role: As an Infrastructure Engineer, you will - Perform daily infrastructure checks and resolve day-to-day operational issues. - Ensure good coordination of IT changes without impacting business processes - Provide OS support (Linux and Windows) on VMware and Azure infrastructure - Provide support within the various Paas/Iaas components of the cloud frameworks, including OS, network, access, security and storage - Managing patching and package management, users and permissions. Disks, LVM and filesystems, OS-level networking - Perform application and BAU infrastructure changes - Deliver local infrastructure projects: builds, installations and configuration to best practice - Troubleshoot system and applications issues - Maintain documents, procedures and technical guides - Participate in Change, Incident and Problem management - Managing incidents and problems on a daily basis to minimize downtime on customer activities - Work with technical and business units across the organization as part of incident and change management - Ensure regular / recurring tasks and activities are managed efficiently and within defined time constraints - Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures What You Bring: - Bachelor’s degree in computer science, Electronics, or another relevant field - 2-4 years of experience working as system administrator or infrastructure engineer - Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences. - Comfortable working in a fast-paced, changing environment. - Basic or intermediate knowledge and system administration skills on Windows and/or Linux - Basic or intermediate understanding of network technologies and protocols - Ability to quickly ramp up on new cloud technologies and translate traditional and other cloud-related experience - Job requires flexibility to provide 24x7 on call client support on rotational basis

Overview:   The Cloud Engineer (Azure) will work with the application development, cybersecurity, and infrastructure engineering teams to implement, optimize, and maintain cloud-based solutions. In this role, the Cloud Engineer will deploy and debug cloud stacks, educate teams on cloud services, ensure the security of the cloud infrastructure, and stay updated on cloud-computing technology. Additionally, the Cloud Engineer will identify the most optimal cloud-based solutions for the organization and maintain them in accordance with best practices and company security policies.   PLEASE NOTE: Candidates must be local to the Alexandria, VA area and have the ability to drive to the office as needed    What you will do:   - Modifying and improving existing cloud and on-premises systems. - Building, and deploying modular cloud-based systems. - Automate infrastructure tasks using scripting and configuration management tools such as Azure Resource Manager (ARM) templates, PowerShell, Ansible, and Azure CLI - Developing and maintaining cloud solutions in accordance with best practices. - Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security. - Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues. - Regularly reviewing existing systems and making recommendations for improvements. - Interacting with development teams, providing cloud support, and making recommendations based on client needs. - Developing solutions to automate manual tasks and processes. - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII   What you bring: - Azure certifications preferred. - 3+ years of experience in the field of cloud computing (Azure specific experience, GCP). - 2+ Experience managing containerized solutions (Docker, Kubernetes, AKS). - Experience with Linux administration experience (RedHat, Oracle Linux, Ubuntu). - Hands-on experience with Azure cloud technologies such as Azure App Service, Azure Virtual Machines, Azure Kubernetes Service, and Azure Storage - Experience with Infrastructure as Code (IaC) tools such as Azure Resource Manager (ARM) templates, Bicep, or Ansible - Strong understanding of on-premises infrastructure (VMware, Cisco UCS). - Proficiency in scripting languages such as PowerShell, Bash, or Python - Experience with Azure networking and security concepts - Strong knowledge of Azure governance, management, and monitoring tools - Excellent communication and collaboration skills - Good understanding of Embedded PowerBI - The ability to drive to the Alexandria, VA office as needed is required.   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility:The ability to drive to the Alexandria, VA office as needed is required. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote

  Technical Consulting Manager, Professional Services At HealthEdge, we are passionate about providing healthcare payors with technology that enables them to innovate, reduce costs, and address the business imperatives of the evolving healthcare economy. As we continue to grow, we are continuously looking for ways to provide the best possible implementation experience for our clients. Position Summary The Technical Consulting Manager focuses on developing and optimizing consulting services, managing consulting resources as direct reports, and leading project teams in delivering consulting services in support of SaaS Implementation and Production Support.    Qualifications           Functional Skillset: - 10+ years working with Healthcare Core Administrative Processing Systems (CAPS) - 8+ years in a client-facing consulting role, working at a technology company with a SaaS model - 10+ years prior health Plan industry (HMO, PPO, POS, MAPD, Medicare, Medicaid, Dental etc.) With knowledge of HealthCare Operations domains (Enrollment, Provider, Claims, Benefits, Contracting, Pricing, Correspondence) - 8+ years experience leading client discovery, requirements gathering, facilitating client sessions, triaging of implementation issues, and testing complex interfaces - Experience in managing, scaling, and upskilling (Professional Services) teams, within a SaaS model - Prior experience leading the scoping and delivery of technology services engagements, including project and engagement management  - Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences - Demonstrated ability to manage personnel and processes   Technical Skillset: - Experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems - Strong knowledge of databases (preferably Oracle), understand schemas, database structures - Experience with Linux operating systems - Experience with Relational Database queries (SQL) - Experience with ETL frameworks, including HIPAA X12 transformation solutions. - Experience with SOAP and Webservices - Ability to navigate and operate in SmartSheet and Salesforce   - ITS/BlueCard experience a plus   Your impact:   Services Delivery The Technical Consulting Manager is responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders. Develop and optimize consulting methods and tools to ensure services are delivered within budget, quality, and client expectations.  Resource Management Manage resource supply and capabilities, including but not limited to, identifying resource level and skill needs, evaluating resource performance, and advising resources on skill and career development. Services Growth Grow consulting services by contributing to the expansion of the services offering portfolio and the expansion of the customer base.    Lead Consultant Perform duties as a Principal consultant on consulting engagements as an Individual Contributor to include but not limited to: - - Advise on implementation effort and resource needs - Direct and oversee technical consultant tasks - Build and present business cases - Build and present executable task plans - Provide business decision recommendations - Participate in innovation projects to develop capabilities - Execute technical implementation activities - Direct, advise, mentor and guide other consultants in services provided to HealthEdge clients.   Responsibilities:   - Manage consultant work under their direction (e.g. direct reports, matrix, or subcontractor) to ensure optimal resource utilization and engagement execution - Ensure all direct reports and project team members have a solid understanding of client business objectives and there is a plan s to attain those objectives - Provide business and product leadership in analysis, communication, and consulting skills - Ensure successful delivery of consulting services, particularly through effective engagement and customer management. - Personally, deliver billable consulting services, primarily, as individual contributor and be able to perform the duties of a Principal Consultant. - Become a subject matter expert and trusted client advisor on one or more HealthEdge products - Meet assigned revenue targets through effective utilization of direct reports - Grows revenue for the assigned clients/projects through the effective management and expansion of the existing account(s) / project(s) - Leads the scoping, sizing, and estimating efforts for assigned engagements - Manage competing priorities to set overall prioritization of project activities - Be a creative, driven and supportive leader always looking for ways to drive improved service and greater operational efficiencies and performance - Be driven to learn and understand the business need as well as the product need - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII - Participate in billable work as assigned up to 50% as a Principal Technical Consultant - Support internal initiatives and additional duties as assigned or required.   Additional Information HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent Travel%: up to 30% FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI Remote  

  Wellframe helps healthcare organizations support every aspect of health beyond the four walls of care delivery. We provide care transformation services, a patented engagement platform, clinical programs that support the clinical and social determinants of health, and rigorous measurement. Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to members through the Wellframe mobile app. As members engage with the Wellframe app, their data is shared in real time with their care team through the care team dashboard, which utilizes advanced algorithms to generate early intervention alerts. With secure two-way messaging, Wellframe facilitates long-term, trusted relationships between patients and care teams.   The Data & Analytics team within Wellframe then is responsible for enabling the organization to execute its mission on the basis of facts and a reliable trustworthy set of data. It is comprised of a Data Engineering team, responsible for our data pipelines and the ETL of data we receive from our customers and data we send them, an Analytics Engineering team, responsible for a curated data warehouse with trustworthy, reliable data as well as our Looker dashboards, reports and other data products we deliver to our customers, and the Data Science team, responsible for the insights generated from the operational metrics we track and the value story we can share with our customers.   Role Overview The Data Science team at Wellframe brings cutting-edge technologies to solve problems at the intersection of healthcare and technology. We work with large, multi-source datasets that include medical claims, mobile app, messaging and care management data. Our mission is to gain 360-degree insights into members’ lives both within and outside of the healthcare system, and to use these insights to build a better digital healthcare product that is tailored for specific member populations. Finally, we play a critical role in measuring the value Wellframe generates for our customers as well as their members.    We are seeking a Senior Manager, Data Science to lead a team of Data Scientists, manage the steady stream of business insights-generating analysis projects as well as guide the development of cutting edge machine learning models (e.g. NLP driven message routing, member targeting for care programs) to be implemented in our product and offerings. While a large portion of the day-to-day activities will be focussed on managerial, project management and stakeholder management responsibilities, the Senior Manager, Data Science is still expected to contribute to individual projects, conduct code reviews and stay abreast with the technical developments in the field.    Areas of Responsibility:  - Data Science project and delivery management (50%) - Oversee technical execution of multiple projects with occasional direct contributions to model development and analysis - Develop story around analysis results (for insights projects) - Create customer-ready slides to tell the story (for insights projects) - Assure on-time delivery - Conduct quality assurance and code reviews - Stakeholder and analysis request management (20%) - Work with various internal stakeholders to understand analysis goals and business requirements  - Translate requirements into analysis plan - Assign resources to projects and communicate delivery timeline  - Advancement of our Data Science tool kit and tech stack (20%) - Staying on top of latest model and library development - Development of an MLOps strategy - Guiding and/or building code foundation for implementation of the MLOps strategy - People management and coordination with other D&A teams (10%) - Regular development meetings with team members - Team meetings - Management meetings    Education, Experience, & Skills Required [hard skills]: - Bachelor’s degree in Business, Finance, Healthcare Administration, Data Science, Analytics, Statistics, Computer Science or a related field required; Master's degree preferred. - At least 3 years experience mentoring and leading Data Scientists. - At least 5 years experience scoping and running Data Science projects  - Project management experience in a consulting firm preferred - Working experience with MLOps - Hands-on experience with data science project management development life cycle - Deep expertise in Python programming - Deep knowledge of SQL and relational databases - Experience with visualization tools such as Looker, Tableau, Power BI, etc. - Experience working with product and/or agile teams - Working experience with healthcare data (e.g. medical & pharmacy claims, billing & diagnosis codes) preferred   Behaviors & Traits Required [soft skills]: - Ability to manage multiple high priority projects simultaneously and prioritize to meet key objectives - Experience working with a cross-functional team for problem resolution and model building - Experience working with product and/or agile teams - Strong analytical thinking - Strong attention to detail - Curious and creative - Excellent communication skills with a proven track record of communicating with internal and external stakeholders - Accepts feedback graciously, positive attitude and naturally curious - Stays up-to-date on industry best practices and new technologies - Passionate about our mission   This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

Position Summary: An infrastructure engineer is an individual who designs, builds, coordinates, and maintains the IT environment companies need to run internal operations, collect data, develop and launch digital products and achieve other business objectives. The Infrastructure Engineer will join the customer support team to provide infrastructure support for state-of-the-art healthcare applications. About The Role: As an Infrastructure Engineer, you will - Perform daily infrastructure checks and resolve day-to-day operational issues. - Ensure good coordination of IT changes without impacting business processes - Provide OS support (Linux and Windows) on VMware and Azure infrastructure - Provide support within the various Paas/Iaas components of the cloud frameworks, including OS, network, access, security and storage - Managing patching and package management, users and permissions. Disks, LVM and filesystems, OS-level networking - Perform application and BAU infrastructure changes - Deliver local infrastructure projects: builds, installations and configuration to best practice - Troubleshoot system and applications issues - Maintain documents, procedures and technical guides - Participate in Change, Incident and Problem management - Managing incidents and problems on a daily basis to minimize downtime on customer activities - Work with technical and business units across the organization as part of incident and change management - Ensure regular / recurring tasks and activities are managed efficiently and within defined time constraints - Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures What You Bring: - Bachelor’s degree in computer science, Electronics, or another relevant field - 2-4 years of experience working as system administrator or infrastructure engineer - Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences. - Comfortable working in a fast-paced, changing environment. - Basic or intermediate knowledge and system administration skills on Windows and/or Linux - Basic or intermediate understanding of network technologies and protocols - Ability to quickly ramp up on new cloud technologies and translate traditional and other cloud-related experience - Job requires flexibility to provide 24x7 on call client support on rotational basis  

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.     Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best. We are in search of a creative and experienced leader who will be responsible for mentoring and scaling our Platform team. The engineering manager will lean in on architecture and engineering best practices to deliver the best solutions with exemplary quality. The Platform team is responsible for delivering core services that support the Wellframe product roadmap. Along with core services, we also work on interesting engineering solutions and tooling that help takes the Wellframe product to the next level with security, scalability, and performance metrics.   Areas of Responsibility:  Supervising the delivery of product roadmap - Drive the delivery of product and engineering roadmap. - Own the engineering delivery of platform projects end to end by providing day-to-day technical direction and oversight of projects. - Collaborate with product managers, TPM, and engineering leadership on the planning and sequencing of work.  - Lead technical design and architecture for the projects. - Act as a scrum master for one or more of the platform teams. - Remove any impediments that block engineers from delivering features on time.   - Proactively identify any process or technology improvements that can enhance the productivity of the team. - Identify areas of strategic technical debt and help balance business priorities against proactively paying off technical debt.  - Use data and metrics to continuously improve engineering processes, tooling, and standards. Contributing to our product roadmap  - Lead roadmap and prioritization discussions. - Help design and deliver features and bug fixes. - Be hands-on technically with building microservices. - Strive to implement architectural and technical design best practices in code base. Guiding the career growth of our engineers - Work closely with engineers to tailor a career growth plan.  - Provider mentorship and feedback to engineers to help them achieve their growth plan. - Retain and reward high-performing engineers Leading recruiting efforts - Helping to hire engineers that embody Wellframe’s core values.  Skills and Experience: - A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study. - Strong computer science fundamentals to understand and help the team’s work. - 2+ years of experience as an engineering manager mentoring and leading engineers. - At least 5 years of relevant technical expertise working as an individual contributor - Proficiency in Java, Spring Boot, Postgres, Ruby on Rails. - Experience in developing microservices in a cloud-native environment. - Experience in engineering best practices like automated tests, continuous integration, and continuous deployment. - A strong DevOps culture mindset. - Desire to automate manual processes. - Experience in coaching and growing engineering teams. - Expertise in leading Agile/Scrum ceremonies. - Proven track record in leading projects from inception to delivery.  - Passionate about leveraging their technical skills to help improve patient care.  Behaviors & Traits - Ability to work in a fast-paced environment. - Excellent communication skills with a proven track record of communicating with internal and external stakeholders.  - Be a good collaborator across various cross-functional teams. - Curiosity and eagerness to learn and improve continuously. - Accepts feedback graciously. - Strives not to commit the same mistake twice. - Stays up-to-date on industry best practices and new technologies.  - Be an advocate for the engineers and enable them to do their best work. Bonus Skills: - Previous experience in a startup environment is a bonus. - Familiarity with Kubernetes and cloud vendor solutions like GCP, AWS, or Azure. - Experience in the healthcare tech industry is a big plus. - Previous experience in a remote or a hybrid environment. Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.    This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.  Role Overview We are seeking a full-time Senior Android Engineer to join our highly dynamic and collaborative user-facing member experience team. Our ideal candidate is passionate, creative, and curious about mobile technology. Candidates must have experience on the Android platform, including Kotlin, Android Studio, and object-oriented design and architecture. The Senior Android Engineer is responsible for building the mobile software that enables our digital health management platform, while providing technical leadership that differentiates Wellframe’s business capabilities. They accomplish this by working closely with other engineers, product managers, designers, and data scientists. Success in this role is demonstrated by a consistent ability to reduce the complexity of projects, leadership of broad architectural work that unlocks new capabilities for the business, and a skill for coming up with high-impact multi-year improvements to Wellframe’s technology.   Things you’ll do: - Translate user stories into software solutions - Work closely with product managers and scrum masters to understand the business problems. - Collaborate with designers to ensure we deliver the optimal user experience. - Validate design approach with other team members. - Write automated tests to ensure code is of the highest quality. - Deliver multi-year technology roadmaps  - Identify process, tooling and feature improvements that can have a multiplicative effect on the engineering productivity. - Identify new capabilities that can be unlocked by emergent technologies or processes.  - Develop a multi-year roadmap for implementing technical and process improvements. - Lead delivery of large technology improvements.   - Mentor Software Engineers. - Work closely with software engineers to guide their technical and career growth. - Debug and resolve production issues. - Work with our customer support team to debug and resolve issues affecting our users. - Demonstrate Wellframe’s technical contributions. - Write blog posts, give talks at conferences, or contribute to open source, to give back to the technical community.  What you’ll need for this position: - A Bachelor's degree or equivalent, in any field—a field associated with computer programming, such as computer science or other engineering, would be a plus. - At least 4 years of native mobile Android development experience, including publishing commercial apps. - Strong knowledge of Android custom native UIs, design principles, patterns, and best practices. - Deep familiarity with Kotlin, design patterns, and SOLID architecture. - Ability to write code that is well structured, idiomatic, reusable, and easy to understand. - Passion to benchmark and optimize, with a preference for writing clean and elegant, test-driven code. You’re a natural fit for this position if: - You have a passion for keeping up-to-date on mobile trends that can be leveraged for designing the infrastructure for our mobile apps.   - You are comfortable and happy in a fast-paced, agile development environment - You are an effective communicator—proficiency in explaining technical problems and plans in person and in writing. - You accept feedback with grace, and adapt to the needs of the team. - You are comfortable mentoring junior engineers—approachable, available, and able to listen. Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.  This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  

Senior Software Engineer in Test I (Mobile)   Role Overview Senior Software Engineer in Test is responsible for architecting and building the tools and automated test suites that guarantee the quality of our digital care management CLOUD platform. As a member of an Agile team, you will be the quality advocate throughout the SDLC process and accomplish this by working closely with other engineers, product managers, and designers. Senior Software Engineer in Test sits within the Engineering department and reports to a Director, Engineering. Success in this role is demonstrated by being a team player, gaining thorough understanding of our applications, implementing robust automation framework for our mobile applications, translating business requirements that have an impact on patient care into test plans and automated regression suites that help speed up development and ensure high quality of releases prior to deployment to production.   Areas of Responsibility: - Automation Testing Framework and Test Execution (90%) - Design, develop, implement and maintain robust automation framework for mobile applications using industry standard tools with Java-Cucumber - Train others on the framework and best practices, perform code reviews and verify coding standards are being met. - Evaluate and enhance current reporting framework or implement a new framework for automated test suite runs. - Integrate automation pipelines into CI/CD - Help spearhead process improvement initiatives - Perform functional testing to gain deep understanding of the end-to-end workflows, write test cases, identify high value test cases and then automate them - Works closely with team members and stakeholders to understand needs, gain perspective, and collectively execute automated test iterations, tracking & reporting test results, troubleshooting and coordinating the bug fixes - Debug production issues (10%) - Work with our customer support team to debug issues affecting our users.     Education, Experience, & Skills Required [hard skills]: - A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study - 8+ years testing enterprise software with complex integrations in an agile development environment - 3+ years testing mobile applications on iOS and Android - 5+ years progressive experience designing, developing, implementing and maintaining mobile automation frameworks using industry standard tools like Appium with Cucumber-Java, CI/CD integration and reporting frameworks - Proven ability to troubleshoot and resolve complex issues in a timely manner - Proficient in Java, Python, SQL - Good working knowledge of GitLab is a plus - Strong understanding of test-driven development (TDD/BDD) and ability to advocate and teach best practices. - Passionate, Detail-oriented and Proactive Quality Advocate with excellent planning, documentation and communication skills - Proven ability to mentor and work effectively with globally distributed teams.                Behaviors & Traits Required [soft skills]: - Solution oriented team player with can-do, positive attitude. - Excellent oral and written communication skills. - Accepts feedback graciously. - Learns from mistakes and strives to improve the outcomes - Embodies a strong sense of responsibility for the timely completion of tasks. - Stays up-to-date on industry best practices and new technologies.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

Data Engineer   What you will do: - Extract, Transform, and Load (ETL) data sets in various file formats such as flat files, excel, Access, PDF, XML, JSON, EDI etc. - Maintain, optimize, and refactor existing ETL processes for improved performance and manageability - Build data pipelines to assemble large, complex sets of data that meet non-functional and functional business requirements - Create and maintain T-SQL scripts, stored procedures, functions, views, triggers, CTEs, Recursive table expressions etc. to handle large and complex datasets - Create and maintain SSIS packages for complex updates that may require scripting skills beyond using the native SSIS components - Ensure data quality and integrity in databases by developing robust validation scripts, and continuously make improvements to mitigate bugs, redundancies, and inconsistencies - Analyze and query multiple, complex databases and systems to produce various data analysis reports - Create and maintain documentation for data updates process using requirement specifications, schema and record layouts, programs, business requirements and other artifacts - Participate in daily scrum meetings, sprint refinement, planning, retrospectives and other agile processes to support two weeks sprint cycles and assure consistent and accurate delivery of Healthcare data and software - Work closely with data architect, SMEs and other technology partners to develop & execute on the data architecture and product roadmap - Work with stakeholders including the leadership, product, customer teams to support their data infrastructure needs while assisting with data-related technical issues - Keep current on big data and data visualization technology trends, evaluate, work on proof-of-concept and make recommendations on cloud technologies - Act as a subject matter expert to leadership for technical guidance, solution design and best practices within the customer organization What You Bring: - 2+ years of data engineering experience working in partnership with large data sets - Solid experience, developing and implementing DW Architectures, OLAP & OLTP technologies and data modelling - Advanced SQL and ETL automation experience - Experience working with Microsoft Database Technologies including SSIS & SSRS  - Experience with Python and/or Powershell - Experience with the version control system such as GIT, ADO etc. - Familiarity with BI & dashboarding tools and multi-dimensional modelling - Great problem-solving capabilities, troubleshooting data issues and experience in stabilizing big data systems. - Excellent communication and presentation skills - Experience with US Healthcare data domain is a plus - Nice to Have: Certification in one of the cloud platforms (AWS/GCP/Azure)     HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.    

Overview:   The Manager, Database role will design, develop and maintain database architecture, support client operations through efficient processes, and code initiatives supporting internal and third-party software solutions, delivering excellent products in scope and on time, and meeting current and long-term business needs. Manage a team of motivated, driven, high-energy administrators, and engineers building trust and confidence with team members and business stakeholders. Lead, mentor and coach junior and mid-level database developers and engineers to build a strong team.   What you will do: - Collaborate with the senior leadership and work with the Business to identify cloud-based data technologies that can support business needs. - Support data environments that enable analytics solutions on a variety of big data platforms including assessing the usefulness of new technologies and advocating for their adoption - Manage Disaster Recovery for database technology and participate in Disaster Recovery exercises. - Trusted internal resource, not necessarily client facing, but able to communicate / participate effectively with customers when called upon. - Coaches junior team members; provides training and guidance easily; able to effectively delegate tasks. - Strong team player, excellent interpersonal skills - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII - Schedule, plan, and document installation and testing - Modify existing databases and database implementations or direct programmers and analysts to make changes to optimize performance. - Plan, coordinate and implement database security measures to safeguard information. What you bring: - 5+ years of Experience in database management, data strategy and governance, and database deployment and operations - 3 years of Experience in Azure Cloud Database technologies - 3+ years of experience managing a team of administrators and engineers that engages in both operations and engineering - Bachelor’s degree in Computer Science, MIS or related disciplines or equivalent work experience - In-depth knowledge and proven experience working with: - Microsoft SQL Server 2008 R2 and 2012 - Microsoft SQL Replication - Azure PaaS Services - Knowledge of Administration, installation, configuration, support, maintenance, trouble shooting, disaster recovery and documentation of the MS SQL Server Management Systems - Responsible for the database storage management and associated log files - Ability to plan and manage monitoring, availability, and associated disaster recovery solutions for the database systems - Strong knowledge of data modeling and data relationship analysis for the large scale of business applications - Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions development tools and technologies. - MUST WORK EAST COAST HOURS - MUST BE ABLE TO TRAVEL TO THE ALEXANDRIA, VA OFFICES EVERY OTHER MONTH TO VISIT THE TEAM   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. Geographic Responsibility:While HealthEdge is located in Burlington, MA you may live anywhere in the U.S.  - MUST WORK EAST COAST HOURS - MUST BE ABLE TO TRAVEL TO THE ALEXANDRIA, VA OFFICES ONCE A MONTH TO VISIT THE TEAM Type of Employment:Full-time, permanent FLSA Classification (USA Only):Exempt Budget/Revenue Responsibility: Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote

What You’ll Do We are looking for talented Software Development Engineers in Test (SDETs) who will work with an Automation Architect and QA engineers to evaluate existing automation framework, build new test frameworks, write, and design automation scripts from scratch, and maintain automated test scripts to ensure quality control standards are achieved.  An ideal candidate for this role is one who wants to take an active part in growing, developing, and implementing automated testing solutions to maximize testing coverage and reduce testing cycle time.   Your Impact: - Evaluating and learning existing automation framework and providing automation solutions for building an end to end regression suite - Developing, executing and maintaining automation test scripts to meet software release deliverables, project testing requirements and other quality considerations - Working to minimize manual testing by identifying high-ROI test cases and automating them - Being an integral part of an Agile Engineering team, working interactively with software engineers, testing engineers and product managers for the full development life-cycle - Helping to ensure functionality delivered in each sprint is well tested, utilizing automation wherever possible - Developing smoke, functional, regression, and integration test suites for GUI Front End, API Services and Database back-end - Documenting, maintaining, and monitoring software problems - Recommending strategies and methods to improve test plans and test processes - Maintaining well organized records of test results and generating historical analysis of test results - Mentoring Manual testers while leading automation effort - Leveraging automation best practices and coding standards to deliver high quality products   What you bring: - 5+ years of recent hands-on practical experience in developing web and API automation - Solid understanding of Quality Assurance methods and practices - Deep understanding of manual and automated testing concepts - Strong Object-Oriented Programming Skills - Must have strong debugging and troubleshooting skills - Good experience in testing web applications and web services developed using latest technologies: .NET, JAVA, ASP, C#, XML, Silverlight etc. - Candidate should have good C# development experience or other OOP language  - Hands-on experience with a mix of modern Test Automation tools and frameworks, (e.g. Selenium, Cucumber, and Cypress, etc.) - Service testing experience with Soap and Rest APIs - Strong analytical and communication skills, ability to effectively work with both technical and non-technical resources - Practical experience using source code control systems, especially GitLab     Preferred Skills and Knowledge: - Experience using Continuous Integration tools such as Jenkins Build Server, Git/Stash, Azure DevOps etc. - Advanced SQL knowledge - Experience with UI testing frameworks (i.e. Se, Cypress, etc.) - Experience with Agile testing methodologies including BDD and Test-Driven Development (TDD) - Exposure to cloud infrastructure   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While Burgess is located in Alexandria, VA you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI Remote

Java Engineer HealthEdge is looking for Senior Engineer who is passionate about solving real world business problems to join our team. As a Senior Engineer you will be working on the product from top to bottom, while creating and enhancing capabilities in various modules.  In this role you will be handle performance tuning, address customer issues and be the chief problem solver with plenty of unique assignments within the department. This hire will be a key member involved with design discussions, coding on the backend and will work heavily with the database and J2EE. Who you are: We are looking for an experienced Java developer with background in Service Oriented Architecture (SOA) and enterprise application integration (EAI) concepts and development.  You will be responsible for the design, implementation and development within Java on the WebLogic Application Server platform. You will be involved in all phases of software development including: requirements definition, design, architecture, development, testing, and deployment to bring cutting edge technologies to market. Your Impact: - Implement new product features according to specific requirements while adhering to the highest professional development standards. - Work as a back-end server engineer in an agile development team alongside other developers, PMs and QA engineers and participate in all phases of the development process. - Design & develop application components in Java to maintain existing code and to create new services. - Solve interesting technology and usability challenges on a daily basis. - Ensure applications receive thorough unit, system, and integration testing. - Provide solution support and troubleshooting following deployment. - Promote agile principles and methodology. - Contribute to the future direction and vision of the product suite including new feature development and bug fixes. What You Bring: - A minimum of 4 years' related experience in a commercial software development role - B.E/ M.S - Computer Science - Strong object-oriented programming skills - Hands-on development experience using Java, J2EE, XML, SOAP and SQL - Prior experience with performance optimization and troubleshooting of Java applications - Linux and shell or other Unix scripting languages as well as with Oracle and relational databases, including experience with database installation, administration, and performance tuning - Experience working with application servers - Prior experience with healthcare applications is a plus - Experience in the full software development lifecycle using an Agile development process - Experience working CI, CD and DevOps practices - Strong problem solving and troubleshooting skills - Excellent communication skills Nice to have: - Experience with healthcare applications - Experience with IntelliJ, JUnit or JunitPerf - Experience working with WebLogic application server - Experience working with SOAP web services - Experience with database installation, administration, and performance tuning  

JOB TITLE: Technical Delivery Lead, Application JOB LOCATION: Reston, Virginia 20191 REQUIRED TRAVEL: None HOURS: Full-time  REPORTS TO: Technical Delivery Manager, Application JOB DUTIES: - Review, analyze and recommend modifications per requirements and delegate work among the team to code, test, debug, and deploy - Work closely with the Delivery Managers and the Customer Success organization to understand customer requirements - Translate customer requirements into technical architecture, identify subsystems and components as well as updates to product roadmaps - Collaborate with product, engineering and database teams to develop a technical approach consistent with the company’s strategic vision - Identify, communicate, and assist with resolving any technical impediments and dependencies (internal and external) - Serve as technical leadership of projects with skills in coordination, troubleshooting, identification of issues, risks, and schedules - Evaluate and prioritize data and information system requirements in coordination with the business process owners - Develop and maintain an intimate knowledge of the customer’s requirements and how it functions in the larger product ecosystem - Understand the complex data model of large Enterprise level system for providing tier II/III support - Work cross-functionally to ensure the highest level of support and responsiveness is applied - Implement the vision for continuous improvement of support tools, infrastructure, and processes, with an emphasis on proactive planning, promoting a customer-focused support culture and improving the accountability of delivering effective technology support services - Collaborate with engineering and product management to continuously improve the quality of products - Use deep technology experience to troubleshoot and resolve complex technical issues - Lead calls with India-based development and support teams to oversee resolution of priority issues - Be an active member of the change and problem management teams responsible for increased call avoidance, improved product use and decreased end-user downtime - Design and implement improved technical support processes and operations - Document and communicate the processes, policies and procedures for providing technology support - Perform Trending and Root Cause Analysis on reports and statistical data to identify and develop strategies for addressing chronic technology support issues - Mentor new members to the team as needed     EXPERIENCE AND EDUCATION REQUIREMENTS: Bachelor of Science in Computer Science, Electrical Engineering, Computer Engineering, or a closely related field (foreign equivalent is acceptable) plus 5 years of demonstrated employment experience in unit and integration testing, addressing application issues, and improving processes to ensure successful delivery. Employment experience must include: - A minimum of 5 years of demonstrated employment experience in ASP.NET, MVC, JavaScript, jQuery, Web API, WCF, C#, and SQL Server - A minimum of 5 years of demonsrated employment experience in resolving technical issues - A minimum of 5 years of demonstrated employment experience in UI design, development, and unit testing - A minimum of 5 years of demonstrated employment experience in requirements gathering - A minimum of 5 years of demonstrated employment experience communicating and collaborating with internal teams to develop technical approaches   HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit http://www.healthedge.com.   HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.   #LI-Remote

Position Overview We seek a grammar ambassador to join our Product team at HealthEdge company. As a technical writer, you will work closely with our subject matter experts and team members to support documentation efforts for Burgess products and services. This role will have a heavy emphasis on understanding various healthcare policies and translating it into clear and accurate content in our product and documentation. We are looking for you to be highly organized, naturally inquisitive, and able to grasp software and healthcare topics quickly and thoroughly to meet client expectations.   Your ability to communicate important product updates in an accurate, easily digestible, and timely manner will have a direct positive impact on our end users and quality standards. This can be a rewarding opportunity for writers who love research and crave gaining mastery of new learned topics.   Your Impact - Translate complex healthcare policies and software functionality into accurate, easily digestible, and engaging copy. - Analyze and comprehend various process flow diagrams and decision logic. - Research and review citations and source materials to ensure delivery of accurate information. - Collaborate with software developers, analysts, and other subject matter experts to write and update product release notes, reference materials, and other product-related content. - Maintain existing documentation, updating content such as instructions, screenshots, and reference materials as needed. - Contribute to special projects when needed, including proofing and editing content, layouts, and graphics for internal and client-facing documents.   What You Bring - 4-year degree in technical writing, communications, journalism, English, or comparable field. - 1–4 years of technical writing or relative experience. - Strong command of the English language; able to write clearly and edit content for spelling, grammar, and mechanics, and vary writing style to meet specific audiences. - Strong critical analysis skills and enthusiasm to learn. - Ability to effectively communicate and collaborate with diverse stakeholder groups and individuals. - Ability to collect, research, and understand complex or diverse information, and translate it into clear and concise written communication. - Ability to plan, prioritize, and balance the need for direction with self-motivated efforts. - Strong interpersonal skills—treat people with respect, keep commitments, inspire the trust of others, and work ethically and with integrity. - Belief in fostering a fun, enjoyable working environment (we value team bonding) while performing excellent, diligent work.   Bonus Points - Familiarity with the healthcare industry. - Experience in an agile SDLC environment. - Experience with Madcap Flare and/or familiarity with HTML and CSS.   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.    HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   Work Location: Hyderabad Shifts: 3:00pm - 12:00AM IST