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Job Locations US-MA-Boston
ID 2023-2032
At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.    Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.   Role Overview   As Salesforce Business Analyst, you will be responsible for maintaining our Salesforce instance and working closely with our Marketing, Sales, Customer Success, and Finance teams. As the key enabler of these teams, the Salesforce Business Analyst is responsible for maintaining the Salesforce database, adding/removing users, and training them in our instance. Additional responsibilities include improving and enhancing our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap. For 2023 the Salesforce Business Analyst will play a pivotal role shaping and building the salesforce instance at Wellframe, ultimately transforming Salesforce from an underutilized departmental tool to an enterprise wide system of record.   The Salesforce Business Analyst role reports to the Director of Sale Operations on the Growth Team.  The Growth Team is a primary user of and is responsible for revenue growth for the company.     Areas of Responsibility:    Tech Stack & Management (50%)    - Ensure optimal performance of Salesforce systems and products - Create and manage users, profiles, roles, and permission sets in Salesforce. - Daily administration and support including customization of objects, fields, record types, page layouts and validation rules. - Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing - Upgrade and configure Salesforce systems for optimized integration - Load Sales and Marketing data into Salesforce - Implement and maintain Salesforce integration with other tools like LinkedIn, Marketo, ZenDesk, Qualified, Zoominfo - Work closely with Marketing, Sales and Customer Success to drive adoption and consistency of processes. - Document and train staff on system best practices and processes Business Process Improvements (30%)   - Conduct interviews with end users to gather, understand, and define business requirements - Develop user stories and to-be process flows to support the design and development of Salesforce solutions - Work collaboratively with stakeholders to explain the implications of proposed enhancements and design a solution that will meet the business requirements - Complete the configuration of user stories within Salesforce, AppExchange products, or other cloud-based technologies - Test and verify that solutions will meet the business requirements - Develop collateral to document and support our Commercial processes - Collaborate across departments to apply best practices, problem solve and recommend solutions   Reporting and Analysis (20%)    - Build internal dashboards and reports that give a comprehensive view of the health of the Wellframe business. - Track key company metrics and understand trends and disparities. - Assist in the creation of executive and board-facing reporting and presentations.   Education, Experience, & Skills Required [hard skills]: - Bachelor’s degree in Business, Finance, Technology, Healthcare Administration or a related field required; Master's degree a plus - Salesforce certified administrator or Salesforce advanced administrator certification - 2+ years experience working as a Salesforce administrator in a similar environment - Experience in performing Salesforce upgrades and ensuring successful integration with other tools - Proficiency in creating Salesforce profiles, allocating roles, and managing access - Knowledge of importing sales data and generating Salesforce reports - Experience providing Salesforce training and end-user support - Experience with integrating Marketo, LinkedIn Sales Navigator, ZoomInfo, ZenDesk, Qualified or equivalent tools into Salesforce - Experience with Data Loader and DemandTools - Proficiency with Excel preferred - Understanding of basic analysis principles preferred   Behaviors & Traits Required [soft skills]: - Strong attention to detail - Excellent communication skills with a proven track record of communicating with internal and external stakeholders - Experience working with a cross-functional team to identify requirements and problem resolution - Curious and inquisitive; often asks “why” and consistently strives to make processes run more smoothly - Energized by working through complex problems with a strong analytic and process-oriented mindset - Ability to document work, issues and communicate standards and requirements - Accepts feedback graciously, positive attitude and naturally curious - Strives not to commit the same mistake twice   This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Job Locations US-Remote
ID 2023-2017
Job Summary: HealthEdge is hiring a Director, Compensation to join our People Team to lead the design and implementation of compensation programs that are competitive, cost-effective and aligned with the company’s overall business objectives. Our ideal candidate thrives in a fast-paced, dynamic environment who can combine strategic and tactical hands-on experience to provide vision, direction and administration of the Compensation function for the company. You will have the opportunity to create impact across the business, building on our established foundation and creating compensation best practices as we continue to grow as an organization. As Director of Compensation, you will be accountable for leading and supporting the compensation function with a focus on continuous improvement, supporting the build out of job architecture that enables career paths and growth of this exciting company, and ensuring our pay structure and practices are fair, equitable and compliant. Identifying and eliminating inefficiencies that will improve the internal operations of HealthEdge will be a key part of this role. Reporting to the Vice President of Total Rewards, the Director of Compensation will oversee the design, management, evolution, and ongoing optimization of existing and new compensation strategies and programs. These areas will include executive, salaried, hourly, sales commission, and equity. You will support the Compensation Committee, performing executive compensation program benchmarking and developing alternative program designs. Additionally, as HealthEdge continues to refine its Human Capital Management (HCM) systems, you will play an essential role in ensuring that all systems and processes associated with compensation are designed appropriately and that compensation processes within the system and organization operate smoothly. Importantly, you will ensure equity and compliance among all our compensation programs and play a vital role in the communication and education of all compensation practices. Main Duties and Responsibilities: - Be a subject matter expert on all compensation matters, including job leveling, market analysis & benchmarking, survey participation, pay equality, policies, and compliance. - Develop creative solutions to compensation-related challenges that balance business considerations with retention and engagement objectives. - Monitor and analyze existing compensation programs and recommend changes to ensure compliance with applicable laws and regulations. - Responsible for continuously iterate or enhance our existing compensation philosophy as required. - Consult with management and People team colleagues on employee compensation matters. - Drive a global compensation survey strategy and approach that delivers consistent market pricing while being region/country-relevant. - Provide compensation subject matter expertise in enterprise initiatives, including M&A, cost reduction, new market expansion, etc. - Oversee all material preparation and leadership of for Compensation Committee meetings alongside the Chief People Officer and VP of Total Rewards - Serve as a trusted consultant to business leaders on broad compensation topics. - Lead all annual merit, promotions, and option refresh cycles, including budget, communication, training, systems, and administration. - Work collaboratively with management and HRBP’s on compensation challenges and solutions, including off-cycle payments, departmental comp reviews/realignment, special payments. - Partner with Recruiting, HRBPs, Finance and other stakeholders to develop training materials, talking points, guidance on compensation in order to attract, recruit & retain top talent. - Collaborate with sales leaders to design competitive sales commission plans. - Ensure compliance with regard to all regulatory changes affecting compensation and benefits plans, including Equal Pay, FLSA, ERISA and Sarbanes Oxley. - Activate more automations by leveling existing compensation systems, tools, and third-party vendors. - Coach the broader People team to ensure they are up-to-date on compensation trends, are knowledgeable of happenings in their assigned industries, and attain necessary skills to lift their performance - Lead special analyses, projects and initiatives as required. - Perform other duties as needed based on department and/or organizational needs As a Director of Compensation, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: - Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening. - Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation. - Initiative and motivation - identifying what needs to be done and doing it before being asked or before the situation requires it. - Functional expertise - subject matter expertise of specific function(s), including knowledge of principles, practices, and domain knowledge. - Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. Qualifications Education: - Bachelor’s degree (B.S.) or equivalent in human resource management, business, compensation or related field, from a four year college or university, required - CCP Certification Preferred Relevant Experience: - 8-10 years of experience in compensation management, including significant experience in design and implementation of essential compensation programs and processes, as well as creating and managing incentive programs (performance awards, options, commission, etc.) - Certified Compensation Professional (CCP) certificate highly preferred - Knowledge of all federal, state and local regulations and compliance requirements related to employee compensation - Proven ability in leading and influencing key senior stakeholders - Strong managerial focus with a demonstrated ability to coach and develop talent within the team. - Excellent communication, presentation and interpersonal skills - Experience working with the compensation committees and board of directors - Strong interpersonal skills, leadership ability, and a natural collaborator - Prior experience with the IPO process preferred Technical Skills: - Ability to take initiative and be self-motivated - Proven ability to analyze data, interpret trends, develop recommendations and communicate comp data to various audiences - Ability to hold a high degree of accuracy, confidentiality, and timelines for completion of projects - Expert level experience with financial and data modeling/analysis using Microsoft Excel - Attention to detail and ability to provide fast turnaround when needed Language / Communication Skills: - Excellent communication skills - correspondence to internal and external customers - Ability to interact effectively with all levels and across all business units of the organization - Experience with presenting complex information to non-technical audiences - Proven teamwork – with ability to work with team members across all corporate functions - Client Service oriented and focused Job Requirements Geographic Responsibility: Global Type of Employment: Full-Time Travel%: Ability to travel up to 10% of the time. FLSA Classification (USA Only): Exempt Internal Relationships: People & Culture, Finance, Operations, IT etc.     External Relationships: Third party vendors Work Environment: Remote position Budget/Revenue Responsibility: None   Organization Structure Direct Line Manager (Title): VP, Total Rewards Dotted Line Manager (Title, if applicable): None Number of Direct Reports: 1 Number of Dotted Line Reports: None Estimated Total Size of Team: 2   HealthEdge Competencies Required to be successful in the job: Demonstrated Values to be successful in the Position: The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
Human Resources
Job Locations US-Remote
ID 2023-2014
Job Summary: The Compensation Analyst will assist in the administration and execution of Total Rewards initiatives and offerings. This position will report into the Head of Compensation to support the ongoing activities needed to deliver quality total rewards programs to employees. This role will work closely with People Team to coordinate and communicate company-wide programs including compensation, equity, sales incentive plans, and stock/equity administration. This position is instrumental in completing regular controls to ensure current processes/programs are effective, competitive, and compliant. Develops and conducts compensation data analysis for reporting on Total Rewards programs. Provides communications and guidance to customers regarding Total Rewards compensation-related programs. Supports systems and process application improvements. Responsible for assessing adherence to compensation programs through interpretation of program metrics. Assists Total Rewards project management teams on special assignments. Main Duties and Responsibilities: - Working directly with the Head of Compensation on the design, development and management of detailed compensation and benefits analytics, which will be utilized to drive evidence-based decision making on all elements Total Rewards within the NA Region - General day-to-day administration and first point of contact for compensation programs - Provide insights on ‘current view’ of Compensation landscape (position to market, cost to organization, areas of concern, etc.), dashboard style view which can be shared consistently throughout the year - Create deep dive comparisons of market data when compared to current internal HealthEdge data, as requested by the business, HRBPs or identified through detailed analysis - Support ad hoc analysis requests such as changes in pay requests for promotions, transfers, or new hires ensuring all recommendations are within HealthEdge Policy   Qualifications Education: - Bachelor’s degree in Business, Human Resources or related field, or equivalent relevant education and/or experience required. - CCP certification or progress toward CCP is desirable but not required.   Relevant Experience: - Minimum of 2 years Human Resources, Compensation and data manipulation and analysis experience required. Must be able to conduct compensation research and analysis. - Governance: Applies, assesses and interprets program metrics regarding adherence to standards such as policies, practices, and regulations to determine risk for non-compliance. - Strong organizational skills, project management experience, time management skills, excellent attention to detail, ability to maintain confidential information and ability to work well in a team environment Technical Skills: - Ability to take initiative and be self-motivated - Strong analytical skills - Excellent MS Excel, database, and PowerPoint software skills - Develops reports to evaluate compensation programs, using metrics such as dashboard analytics. - Conducts market surveys to determine compensation trends; applies job evaluation techniques to determine internal job value. Engages in equity studies. Language / Communication Skills: - Excellent communication skills - correspondence to internal and external customers - Ability to communicate effectively with individuals possessing varying degrees of technical and functional knowledge - Proven teamwork – with ability to work with team members across all corporate functions - Client Service oriented and focused Job Requirements Geographic Responsibility: Global Type of Employment: Full-Time Travel%: Ability to travel up to 10% of the time. FLSA Classification (USA Only): Exempt Internal Relationships: People & Culture, Finance, Operations, IT etc. External Relationships: Third party vendors Work Environment: Remote position Budget/Revenue Responsibility: None
Hidden (29002)
Job Locations US-Remote
ID 2023-1990
Position Summary As a Director of Product Management within the Payer team, you will manage a team of product managers with ownership for software that supports all core administrative processes of a health plan, including enrollment, claims and configuration, billing and financials, and provider management.  You will define and prioritize the roadmap and deliver features that add significant value to our customers.  You will manage and mentor team members on best practices for end-to-end product management, ensuring high quality products that meet functional and non-functional requirements.  You will look across value streams to ensure coordinated delivery of key features and initiatives.  You will drive commercialization efforts to ensure overall organizational readiness for launches of new products and significant features.  Your impact: - Develop and maintain the product roadmap for the Payer application, encompassing all functional value streams, and incorporating feedback from multiple stakeholders - For broader initiatives within the organization, prioritize and coordinate delivery of multiple product features across multiple value streams - Ensure team adherence to best practices in end-to-end product management, starting with identification of opportunities all the way through product rollout and support - Seek and lead opportunities for Continuous Process Improvement within the product management team - Build organizational capacity through structured training and mentoring of others on product and market knowledge - Lead product management team to deliver on-time, on-budget, and consistent with roadmap and strategy - Contribute to business case development for new products and capabilities - Work with related partners and vendors - Present products/services and associated roadmaps at conferences and events - Oversee go-to-market and organization enablement activities to create and deliver a great customer experience. - Oversee periodic customer onsite visits and ensure that the voice of the market (VOM) and voice of the customer (VOC) are reflected within our plans - Track and provide guidance on competition and market trends related to products and product lines - Support Sales and Business Development activities What you bring: - 7+ years of experience as a product manager in a SaaS-based, Agile/Scrum technology company including all related processes (e.g. story mapping, requirements writing, prioritized backlogs, product ownership within a scrum team) with increasing levels of responsibility - 7+ years of experience working with health plan technologies - 5+ years of experience in leading a team, ideally within the product management domain - Ability to provide hands-on coaching and mentoring for direct reports - Proven business acumen and in-depth business domain knowledge in the healthcare industry in general and in the Payer/insurance market segment in particular - Proven track record working with enterprise customers and managing complex customer relationships - Clear thinking and the ability to translate ideas, concepts, context, and business or technical rationale into written and/or presentation format for a variety of internal (management) or external (customers) audiences - Ability to lead teams and customers through ambiguity - Ability to work with partners and vendors to deliver integrated solutions - High degree of self-awareness and internal motivation - Strong written communication skills, including customer communications - Effective presentation skills for large audiences, both internal and external - Strong interpersonal skills … people like working with you - The ability to work across teams and the organization - High Say:Do ratio … you walk your talk - Bachelor’s degree in engineering, science, or healthcare Nice to Have - Experience with government plans/program such as Medicare, Medicaid, Duals - Master’s degree in Business or Healthcare field
Product Management
Job Locations US-Remote
ID 2022-1624
Solution Architect Technology    SUMMARY   The Solutions Architect participates in the business and technical relationship with the client and manages the creation of innovative solutions for every client’s complex needs.    - Support new clients as the leading Solution Architect through requirements gathering, analysis and design, and implementation guidance  - Assist sales teams during initial customer assessment initiatives, offer preliminary designs and generate input for solution pricing   - Manage customer feedback and work closely with the technical project lead to ensure consistent delivery  - Serve as a subject matter expert in regard to analyzing client’s requirements, recommending solutions, and assisting sales and other engineers with development of proposals, quotations, and presentations  - Oversee the development and documentation of high-level project solutions using the client architecture standards based on complex business cases and requirements  - Manage the full life cycle from client needs analysis, through design, build migration and go live  - Offer expert advice on application solutions including assisting with planning and architectural design, development, and resolution of technical issues  - Own and aggressively drive forward specific areas of technology architecture  - Lead architectural solutions/designs to project execution teams for implementation  - Oversee design responsibilities including determining the best patterns to use for each integration scenario to gain the best performance, reusability and maintainability  - Other duties as assigned    What you bring:  - Hands-on knowledge of API and Batch integration technologies.  - 5-8 years of experience designing and implementing large-scale, distributed, highly available, data-driven enterprise software applications   - 3+ years of Healthcare domain experience, preferably with expertise in claim data  - Ability to deal with ambiguity  - Demonstrated ability to lead requirement gathering and design sessions with high-stake customers  - Outstanding collaboration and communication skills   - Strong understanding of large-scale distributed systems, information and technology architectures, including EAI patterns, messaging, micro-services architecture, information models, and distributed logging/tracing.  - Familiarity with high-level systems programming languages  EDUCATION and/or EXPERIENCE   - Bachelor’s degree in Computer Science or a related field   - Advanced degree or MBA strongly preferred  - At least 8 years direct experience; At least 5 years within domain  - At least 5 years of client-facing experience  - At least 7 years of application architecture design and/orproduct developmentexperience  - Experience with SQLdatabase implementations  - Experience across all phases of the SDLC and Agile software development practices  - Hands on experience in designing and developing high volume web services using API Protocols and Data Formats (REST, JSON, SOAP & XML)  COMPETENCIES  - Strong health care industry knowledge, especially in the Payor domain  - Understanding of data warehouses/databases  - Understanding of relational database concepts  - Excellent SQL Programming skills  - Excellent problem-solving skills  - Strong organization skills  - Solid collaboration skills  - Knowledge of Big Data, SQL database design and implementation  - Excellent verbal and written communication skills  - Ability to be flexible regarding work and client priorities   - Ability to create complex data sets for reporting  - Ability to troubleshoot data issues  - Ability to work well under pressure  - Ability to work well independently and within a team environment  - Attention to detail  - Willingness to lead and offer opinions and direction  - Willingness to take on challenges    Location/Travel:  - While HealthEdge is located inBurlington, MA, you may live anywhere in the U.S., but you must be willing to travel to the client location on as-needed basis.The job will require up to 25% regional and occasional international travel.    HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote