JOB TITLE: Technical Business Analyst   JOB LOCATION: REMOTE EMPLOYMENT IS AVAILABLE FOR THIS POSITION. TELECOMMUTING FROM ANYWHERE IN THE UNITED STATES IS POSSIBLE. Company Headquarters is in Burlington, Massachusetts.   REQUIRED TRAVEL: None.   REPORTS TO: Team Lead, Product Development   JOB DUTIES:   - Perform client-facing consulting and delivery of maintenance releases and patches of the HealthRules products - Engage with internal and external stakeholders to implement product fixes - Conduct requirements gathering, facilitate client sessions, triage service delivery issues, and obtain client acceptance on delivered services to improve the customer experience - Monitor and analyze production business transactions and drive resolution and product improvements - Act as a single point of contact for customers for on-going projects - Work with the cross-functional team throughout the life cycle of product fixes and delivery - Work with other team members to identify software, tools, and processes required to achieve the tasks efficiently - Measure and monitor progress to ensure application releases are delivered on time, and that they meet or exceed expectations - Produce Deployment, Playbooks and Implementation Plans - Participate in CCB [Change Control Board] meetings to discuss release scope and/or roadblocks - This role will require a 15 to 20% of after-business hours activities involving supervision of Production deployments.   REQUIRED EDUCATION AND PROFESSIONAL EXPERIENCE:   Master of Science in Engineering, Computer Science, Information Systems, or a closely related field (foreign equivalent is acceptable) plus 2 years of employment experience in technical business analysis.   Employment experience must include: - A minimum of 2 years of demonstrated experience in client/customer-facing consulting, including working with clients/customers, product management teams, and internal and external stakeholders to communicate product design and implementation plans - A minimum of 2 years of demonstrated experience in SQL and Oracle - A minimum of 2 years of demonstrated experience in Linux - A minimum of 2 years of demonstrated experience analyzing functional needs and gathering requirements - A minimum of 2 years of demonstrated experience designing and developing features and solutions to improve product quality - A minimum of 2 years of demonstrated experience understanding client/customer user issues and translating issues into problem statements for further investigations by Engineering teams - A minimum of 2 years of demonstrated experience working in an agile framework   HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit http://www.healthedge.com.   HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.

JOB TITLE: Senior Java Developer   JOB LOCATION: Burlington, Massachusetts 01803; REMOTE EMPLOYMENT IS AVAILABLE. TELECOMMUTING FROM ANY LOCATION IN THE UNITED STATES IS POSSIBLE FOR THIS POSITION.   REQUIRED TRAVEL: None.   REPORTS TO: Manager, Engineering   REQUIRED DUTIES: - Responsible for the design, implementation and development within Java, on the WebLogic Application Server platform, Karaf OSGI container; - Work with the Principal Engineers and Architects to design the next generation architecture; - Involved in all phases of software development, including requirements definition, design, architecture, development, testing and integration to bring cutting-edge technologies to market; - Work as part of an agile team to implement new features according to the requirements while adhering to the best coding development standards; - Conduct detailed designs and lead design whiteboarding and creation of solution architecture; - Lead peer reviews of design and code; - Lead technical discussions with HealthEdge Customers and/or Product Management to find the best possible solutions; - Improve the development process; - Help improve operational efficiency and write high quality code using TDD; - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII. EXPERIENCE AND EDUCATION REQUIREMENTS:   Bachelor of Science in Computer Science, or a closely related field (foreign equivalent is acceptable) plus 6 years of progressive employment experience in software development.   Employment experience must include: - A minimum of 6 years of demonstrated employment experience handling complex data analysis, data migrations, and system integration of software products into complex IT environments. - A minimum of 6 years of demonstrated employment experience in software development using Java/J2EE technologies. - A minimum of 6 years of demonstrated employment experience with Design Patterns and Enterprise Integration Patterns, including file transfers, messaging, routing, transforming, enriching, etc. - A minimum of 6 years of demonstrated employment experience working with source control software (Bitbucket), unit testing (Junit), and build automation/CI (Jenkins). - A minimum of 6 years of demonstrated employment experience with Web Services (SOAP, WSDL, etc.), JMS, and SQL. - A minimum of 6 years of demonstrated employment experience with agile development methodology such as SCRUM or Kanban. HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit http://www.healthedge.com.   HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.

Designation: Software Engineer - Test   Location: Bangalore, India   Role & Responsibilities: The Software Engineer in Test is responsible for developing and maintaining test documentation & also automating basic to complex test scenarios. The ideal candidate will be self-motivated and driven by automation and passionate about testing including looking at code to expose defects and recommend improvements. Responsibilities: • Expand test coverage by automating tests • Work closely with engineering teams to identify automation requirements • Work on design, development and implementation of automation frameworks for effective and efficient test execution • Implement load tests and performance tests for end to end systems • Design and instrument code coverage for different products in the portfolio • Create Test plans/Test cases and provide detailed and timely feedback • Work together as a team to complete tasks related to test strategy to meet the Definition of Done and troubleshoot problems encountered in testing • Focus on new solutions and techniques for automation, performance testing, CI/CD, Jenkins, etc. Requirements • Bachelor’s degree in Computer Science, Computer Engineering, or a related field • 3+ yrs. of professional experience working with Agile and/or DevOps Methodologies • Experience in both UI test automation tools (Cypress or similar) and API testing (using soapUI, RestAssured, or similar). • Experience with programming languages such as Java in an Agile environment • Strong knowledge of tools and frameworks such as JMeter, Jenkins, Maven, GIT, SQL, etc. • Experience with configuring build tools and CI/CD pipelines • Experience with preparing and analysing test results • Strong analytical & problem-solving skills • Great team player and collaborates well within the scrum team • Inquisitive and strong desire to acquire new skills. Continually improves personal skills.  

Position Summary: The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support. Your Impact: - Recognize and analyze problems of high complexity, and communicate findings to customers and product development - Manage multiple requests with competing priorities - Conduct root cause analysis and correlation of other system and/or application problems - Be a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance - Be driven to learn and understand the business problem as well as the product problem - Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce) - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII What You Bring: - Bachelor’s Degree in Computer Science, Electronics, or another relevant field - 4 - 6 years of experience supporting a mission critical multi-tiered enterprise Application - Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences - Comfortable working in a fast-paced, changing environment - Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries - Sound Linux OS administration, Shell scripting, PL/SQL, Python scripting, and automation knowledge - Experience in deploying, managing, and supporting middleware such as WebLogic/WebSphere and Oracle/SQLServer Experience - Experience with deployment and support in AWS or Azure Cloud (Azure Preferred) - Knowledge of automation tools such as Ansible, Chef or Puppet - Strong troubleshooting skills with Java application, networking, and system resources. - Job requires flexibility to provide 24x7 on call client support on rotational basis   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote

Senior Software Engineer in Test (Web and API)   Role Overview Senior Software Engineer in Test is responsible for building and expanding the automated test suites that guarantee the quality of our digital care management CLOUD platform. Success in this role is demonstrated by being a team player, gaining thorough understanding of our applications, developing, maintaining and executing automation test scripts that help speed up development and ensure high quality of releases prior to deployment to production.     Areas of Responsibility: - Design, develop and maintain robust automation test suites for new and existing features of our web applications using industry standard tools like Selenium with Java-Cucumber - Execute automation test scripts, analyze failures and report issues. - Integrate automation pipelines into CI/CD - Report out on automation test results - Estimate, prioritize, plan, and deliver with limited supervision. - Perform code reviews and verify coding standards are being met. - Contribute to the API test automation as needed   Education, Experience, & Skills Required [hard skills]: - A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study. - 7+ years experience testing enterprise software with complex integrations in an agile development environment - 2+ years testing in Cloud based deployments using microservices and micro-frontend architecture (Node.js, React or similar) - 8+ years progressive experience designing, developing, implementing and maintaining web automation frameworks using industry standard tools like Selenium with Cucumber-Java, CI/CD integration and reporting frameworks. - Proven ability to troubleshoot and resolve complex issues in a timely manner. - Well versed in API automation using Rest Assured, Postman or JMeter - Proficient in Java, Python, SQL - Good working knowledge of GitLab is a plus - Strong understanding of test-driven development (TDD/BDD) and ability to advocate and teach best practices. - Passionate, Detail-oriented and Proactive Quality Advocate with excellent planning, documentation and communication skills - Proven ability to mentor and work effectively with globally distributed teams.         Behaviors & Traits Required [soft skills]: - Solution oriented team player with can-do, positive attitude. - Excellent oral and written communication skills. - Accepts feedback graciously. - Learns from mistakes and strives to improve the outcomes - Embodies a strong sense of responsibility for the timely completion of tasks. - Stays up-to-date on industry best practices and new technologies.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

QA Team Lead (Automation)   Role Overview The QA Automation Team Lead is responsible for developing, maintaining and executing automated test suites that guarantee the quality of our digital care management CLOUD platform. Success in this role is demonstrated by being a team player, coaching others to deliver high quality work, gaining thorough understanding of our applications, implementing robust automation framework for our web applications, expanding our API test framework, translating business requirements that have an impact on patient care into automated regression suites that help speed up development and ensure high quality of releases prior to deployment to production.   Areas of Responsibility: - Keep abreast with new and emerging industry standards and implement learnings to enhance our automation frameworks and strategy - Design, develop and maintain robust automation test suites for new and existing features of our web applications using industry standard tools like Selenium with Java-Cucumber - Train others on the framework and best practices, perform code reviews and verify coding standards are being met - Configure environments and setup data for automation jobs to run successfully across different environments - Schedule requisite automation jobs to run on different environments - Execute automation test scripts, analyze failures and report issues. - Integrate automation pipelines into CI/CD - Help build out an unified, robust reporting framework for automation test results - Estimate, prioritize, plan, and deliver on tasks allocated to the team - Provide timely status updates - Contribute to the API test automation - Know-how of mobile automation frameworks is a plus.   Education, Experience, & Skills Required [hard skills]: - A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study. - 12+ years experience testing enterprise software with complex integrations in an agile development environment - 3+ years testing in Cloud based deployments using microservices and micro-frontend architecture (Node.js, React or similar) - 8+ years progressive experience designing, developing, implementing and maintaining web automation frameworks using industry standard tools like Selenium with Cucumber-Java, CI/CD integration and reporting frameworks. - Proven ability to troubleshoot and resolve complex issues in a timely manner. - Well versed in API automation using Rest Assured, Postman or JMeter - Proficient in Java, Python, SQL - Good working knowledge of GitLab is a plus - Strong understanding of test-driven development (TDD/BDD) and ability to advocate and teach best practices. - Experience with mobile automation is preferred - Passionate, Detail-oriented and Proactive Quality Advocate with excellent planning, documentation and communication skills - Proven ability to mentor and work effectively with globally distributed teams.   Behaviors & Traits Required [soft skills]: - Solution oriented team player with can-do, positive attitude. - Ability to coach others to success - Excellent oral and written communication skills. - Accepts feedback graciously. - Learns from mistakes and strives to improve the outcomes - Embodies a strong sense of responsibility for the timely completion of tasks. - Stays up-to-date on industry best practices and new technologies.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

At Wellframe, division of Healthedge, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.   Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.   Job Description: Director, Engineering   Role Overview Director, Engineering is responsible for breaking down business and technical challenges into work that can be accomplished by the teams under their purview. This role sits in the Engineering department and reports to the VP, Engineering (USA). They will work closely with the product department and senior leadership to ensure the engineering teams are delivering work that aligns with Wellframe’s strategy and vision. They will use their strong technical expertise and communication skills to translate technical work into increased impact on patient care, strong revenues, and exemplary technical reputation.   Areas of Responsibility:   - Lead engineering teams working on customer facing and internal applications. - Work closely with engineering and product leadership to prioritize the work of their engineering teams. - Collaborate with the engineering teams to transform complex business requirements to engineering solutions and deliver them on time. - Lead, manage, and grow high-performant engineering teams. - Provide mentorship and growth opportunities for team members and leaders to evolve in their roles. - Lead the technical vision and long-term technology strategy for our customer facing applications and internal tools. - Lead recruiting efforts and hire passionate team members who embody Wellframe’s core values.   Education, Experience, & Skills Required: - A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study - At least 10 years of experience leading engineers, with a minimum of 7 years experience in direct people-management - At least 10 years of relevant technical expertise - Knowledge of at least Java or Ruby on Rails - Experience in coaching and growing engineering teams. - Expertise in building agile processes. - Proven track record in leading large teams. - Passionate about leveraging their technical skills to help improve patient care.                  Behaviors & Traits: - Excellent communication skills with a proven track record of communicating with internal and external stakeholders. - Accepts feedback graciously. - Strives not to commit the same mistake twice. - Stays up-to-date on industry best practices and new technologies.   This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

Overview: We are seeking a highly skilled and experienced Vice President of Product to oversee the Health Rules Payer line of products. As the Vice President of Product, you will own the strategic direction and feature requirements for the products driving AI & Cloud innovation and ensuring competitive differentiation.   You will be responsible for leading the product management team and work closely with product engineering, customer success, implementation, commercialization, sales and marketing teams to ensure the successful creation and execution of our product roadmap.   The VP will also create a high-level vision, product requirements, roadmap, perform market research, assist in go-to-market strategy, and work with technology and business partners. In addition, the VP will evangelize the HealthRules Payer line of products with our customers. This role requires a understanding of healthcare regulatory landscape, as well as strong leadership and management skills to oversee teams based in the United States and India.   The Product:  With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, more more than just core administrative processing. That’s why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.    What you will do: - Define and manage the definition of product vision and strategy.  - Identify new products or enhancements to existing products by understanding and analyzing user needs, HE’s current product suite and customer business requirements.  - Establish organization KPIs around product strategy as well as delivery, and continuously improve the development process, documenting learnings from the development of each solution. - Provide leadership and guidance to the US and India product management teams, fostering a collaborative and high-performing work environment. - Oversee the product lifecycle, from concept to launch to adoption, ensuring timely delivery of high-quality products that meet customer needs. Identify market opportunities, perform competitive analysis, and engage with industry analysts.  - Establish and maintain strong relationships with key stakeholders, including customers, partners, and internal teams, to gather feedback and ensure customer satisfaction. - Manage and measure the success of your products with detailed analysis on cost, pricing, and margin across our cloud offerings.  - Collaborate closely with Product Management leaders across the Enterprise to determine integration opportunities with HE portfolio of applications.  - Collaborate closely with Engineering leaders to drive continuous improvement of Agile development.  - Establish and maintain strong relationships with key stakeholders, including customers, partners, and internal teams, to gather feedback and ensure customer satisfaction. - Collaborate with the executive team to define product goals, objectives, and performance metrics, and regularly report on progress and achievements. - Stay updated on industry trends, emerging technologies, and competitive landscape to identify opportunities for product innovation and differentiation. - Direct best in class, formal product documentation such as feature sheets and user guides.  What you bring: - Bachelor's degree in computer science, engineering, business, or a related field. A Master's degree is preferred. - 10 + years of extensive experience in product management of enterprise application suite, preferably in the healthcare industry, with a proven track record of successfully managing complex enterprise software products. - Demonstrated and progressive leadership experience, with the ability to lead and motivate cross-functional teams, including remote and offshore teams. - Excellent communication and presentation skills, with the ability to effectively engage with stakeholders at all levels of the organization (internal and customer). - Strategic thinker with a customer-centric mindset, able to translate market and customer insights into actionable product strategies. - Proven experience in driving product innovation, from ideation to execution, and a passion for leveraging technology to solve complex business problems. - Strong analytical and problem-solving skills, with the ability to make data-driven decisions and prioritize competing demands. - Proven ability to build and maintain strong relationships with customers, partners, and internal teams. - Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. - You are a strategic thinker with a deep understanding of healthcare rules and regulations, combined with strong leadership skills and a passion for driving product innovation HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.  Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S.  Type of Employment: Full-time, permanent  FLSA Classification (USA Only): Exempt  Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:   - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.    HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.     #LI-Remote 

Senior Software Engineer – Application Services Location: Bengaluru/Pune, India Summary: The Senior Software Engineer on the Application Services team is a core member of this full-stack engineering team, focused on using their years of software development experience to design and implement new backend and front-end features to address critical needs in the Provider Data Management space. They are responsible for complete end-to-end development on this brand-new application built on a modern, cloud-native, cutting edge, data-driven enterprise application. The Senior Software Engineer will be key to performing low-level design, mentoring more junior engineers, refining engineering best practices and process improvements, helping the team overcome blockers, problem solving, and implementing scalable, testable, and high-quality code. The ideal candidate is excited about realizing a new product, sets high standards for quality and effective software development, is a creative problem solver, and comfortable managing ambiguity. What You Will Do: - Work with a global cross-functional engineering team to develop a best-in-class provider data management platform. - Design and implement high quality, scalable, and testable enterprise data-driven front-end and back-end software. - Be responsible for high-impact POCs with new technologies to help us asses new product features. - Assist the team in low-level design of features working along-side Project Management and Architecture teams to translate requirements into design. - Establish and refine engineering standards and best practices for the team; help improve our engineering team processes to improve our efficiency. - Assist and train more junior engineers through mentoring and code reviews.   What You Bring: - Bachelor's degree in Computer Science or equivalent. - 4+ years of software development experience, preferably with Java. - Experience developing secure, RESTful APIs that can scale horizontally. - Proficient in relational database design, development, and querying - Experience with software development low-level design. - Experience with unit, integration, and front-end testing. - Front-end web development experience including with single page frameworks such as React or Angular. - Experience working in an Agile/Scrum based development process. - Experience analyzing and resolving performance problems and with software optimization. - Experience with containerized applications using Docker, Kubernetes, or equivalent cloud services. - Experience driving engineering process improvement, establishing engineering best practices, and curating development standards. - Ability to train and educate more junior members of the engineering team through mentoring and code reviews. - An eagerness to seek out, learn, and apply new technologies as the product grows. - Strong verbal and written communication skills.   Preferred: - Experience with full-stack development on Spring Boot REST APIs and React. - Healthcare domain experience, especially with provider data. - Experience with developing of SaaS software in the cloud. - Experience with PL/pgSQL.

Position Summary: The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support. Your Impact: - Recognize and analyze problems of high complexity, and communicate findings to customers and product development - Manage multiple requests with competing priorities - Conduct root cause analysis and correlation of other system and/or application problems - Be a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance - Be driven to learn and understand the business problem as well as the product problem - Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce) - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII What You Bring: - Bachelor’s Degree in Computer Science, Electronics, or another relevant field - 2 - 5 years of experience supporting mission critical multi-tiered Enterprise Applications primarily on Java , J2EE. - Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences - Comfortable working in a fast-paced, changing environment - Experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems - Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries - Experience with SOAP and WebServices is a plus - Job requires flexibility to provide 24x7 on call client support on rotational basis   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote

JOB TITLE: Technical Delivery Lead, Application JOB LOCATION: Reston, Virginia 20191 REQUIRED TRAVEL: None HOURS: Full-time  REPORTS TO: Technical Delivery Manager, Application JOB DUTIES: - Review, analyze and recommend modifications per requirements and delegate work among the team to code, test, debug, and deploy - Work closely with the Delivery Managers and the Customer Success organization to understand customer requirements - Translate customer requirements into technical architecture, identify subsystems and components as well as updates to product roadmaps - Collaborate with product, engineering and database teams to develop a technical approach consistent with the company’s strategic vision - Identify, communicate, and assist with resolving any technical impediments and dependencies (internal and external) - Serve as technical leadership of projects with skills in coordination, troubleshooting, identification of issues, risks, and schedules - Evaluate and prioritize data and information system requirements in coordination with the business process owners - Develop and maintain an intimate knowledge of the customer’s requirements and how it functions in the larger product ecosystem - Understand the complex data model of large Enterprise level system for providing tier II/III support - Work cross-functionally to ensure the highest level of support and responsiveness is applied - Implement the vision for continuous improvement of support tools, infrastructure, and processes, with an emphasis on proactive planning, promoting a customer-focused support culture and improving the accountability of delivering effective technology support services - Collaborate with engineering and product management to continuously improve the quality of products - Use deep technology experience to troubleshoot and resolve complex technical issues - Lead calls with India-based development and support teams to oversee resolution of priority issues - Be an active member of the change and problem management teams responsible for increased call avoidance, improved product use and decreased end-user downtime - Design and implement improved technical support processes and operations - Document and communicate the processes, policies and procedures for providing technology support - Perform Trending and Root Cause Analysis on reports and statistical data to identify and develop strategies for addressing chronic technology support issues - Mentor new members to the team as needed     EXPERIENCE AND EDUCATION REQUIREMENTS: Bachelor of Science in Computer Science, Electrical Engineering, Computer Engineering, or a closely related field (foreign equivalent is acceptable) plus 5 years of demonstrated employment experience in unit and integration testing, addressing application issues, and improving processes to ensure successful delivery. Employment experience must include: - A minimum of 5 years of demonstrated employment experience in ASP.NET, MVC, JavaScript, jQuery, Web API, WCF, C#, and SQL Server - A minimum of 5 years of demonsrated employment experience in resolving technical issues - A minimum of 5 years of demonstrated employment experience in UI design, development, and unit testing - A minimum of 5 years of demonstrated employment experience in requirements gathering - A minimum of 5 years of demonstrated employment experience communicating and collaborating with internal teams to develop technical approaches   HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit http://www.healthedge.com.   HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.   #LI-Remote