JOB TITLE: Technical Business Analyst   JOB LOCATION: REMOTE EMPLOYMENT IS AVAILABLE FOR THIS POSITION. TELECOMMUTING FROM ANYWHERE IN THE UNITED STATES IS POSSIBLE. Company Headquarters is in Burlington, Massachusetts.   REQUIRED TRAVEL: None.   REPORTS TO: Team Lead, Product Development   JOB DUTIES:   - Perform client-facing consulting and delivery of maintenance releases and patches of the HealthRules products - Engage with internal and external stakeholders to implement product fixes - Conduct requirements gathering, facilitate client sessions, triage service delivery issues, and obtain client acceptance on delivered services to improve the customer experience - Monitor and analyze production business transactions and drive resolution and product improvements - Act as a single point of contact for customers for on-going projects - Work with the cross-functional team throughout the life cycle of product fixes and delivery - Work with other team members to identify software, tools, and processes required to achieve the tasks efficiently - Measure and monitor progress to ensure application releases are delivered on time, and that they meet or exceed expectations - Produce Deployment, Playbooks and Implementation Plans - Participate in CCB [Change Control Board] meetings to discuss release scope and/or roadblocks - This role will require a 15 to 20% of after-business hours activities involving supervision of Production deployments.   REQUIRED EDUCATION AND PROFESSIONAL EXPERIENCE:   Master of Science in Engineering, Computer Science, Information Systems, or a closely related field (foreign equivalent is acceptable) plus 2 years of employment experience in technical business analysis.   Employment experience must include: - A minimum of 2 years of demonstrated experience in client/customer-facing consulting, including working with clients/customers, product management teams, and internal and external stakeholders to communicate product design and implementation plans - A minimum of 2 years of demonstrated experience in SQL and Oracle - A minimum of 2 years of demonstrated experience in Linux - A minimum of 2 years of demonstrated experience analyzing functional needs and gathering requirements - A minimum of 2 years of demonstrated experience designing and developing features and solutions to improve product quality - A minimum of 2 years of demonstrated experience understanding client/customer user issues and translating issues into problem statements for further investigations by Engineering teams - A minimum of 2 years of demonstrated experience working in an agile framework   HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit http://www.healthedge.com.   HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.

Position Summary: The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support. Your Impact: - Recognize and analyze problems of high complexity, and communicate findings to customers and product development - Manage multiple requests with competing priorities - Conduct root cause analysis and correlation of other system and/or application problems - Be a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance - Be driven to learn and understand the business problem as well as the product problem - Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce) - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII What You Bring: - Bachelor’s Degree in Computer Science, Electronics, or another relevant field - 4 - 6 years of experience supporting a mission critical multi-tiered enterprise Application - Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences - Comfortable working in a fast-paced, changing environment - Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries - Sound Linux OS administration, Shell scripting, PL/SQL, Python scripting, and automation knowledge - Experience in deploying, managing, and supporting middleware such as WebLogic/WebSphere and Oracle/SQLServer Experience - Experience with deployment and support in AWS or Azure Cloud (Azure Preferred) - Knowledge of automation tools such as Ansible, Chef or Puppet - Strong troubleshooting skills with Java application, networking, and system resources. - Job requires flexibility to provide 24x7 on call client support on rotational basis   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote

At Wellframe, division of Healthedge, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.   Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.   Job Description: Director, Engineering   Role Overview Director, Engineering is responsible for breaking down business and technical challenges into work that can be accomplished by the teams under their purview. This role sits in the Engineering department and reports to the VP, Engineering (USA). They will work closely with the product department and senior leadership to ensure the engineering teams are delivering work that aligns with Wellframe’s strategy and vision. They will use their strong technical expertise and communication skills to translate technical work into increased impact on patient care, strong revenues, and exemplary technical reputation.   Areas of Responsibility:   - Lead engineering teams working on customer facing and internal applications. - Work closely with engineering and product leadership to prioritize the work of their engineering teams. - Collaborate with the engineering teams to transform complex business requirements to engineering solutions and deliver them on time. - Lead, manage, and grow high-performant engineering teams. - Provide mentorship and growth opportunities for team members and leaders to evolve in their roles. - Lead the technical vision and long-term technology strategy for our customer facing applications and internal tools. - Lead recruiting efforts and hire passionate team members who embody Wellframe’s core values.   Education, Experience, & Skills Required: - A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study - At least 10 years of experience leading engineers, with a minimum of 7 years experience in direct people-management - At least 10 years of relevant technical expertise - Knowledge of at least Java or Ruby on Rails - Experience in coaching and growing engineering teams. - Expertise in building agile processes. - Proven track record in leading large teams. - Passionate about leveraging their technical skills to help improve patient care.                  Behaviors & Traits: - Excellent communication skills with a proven track record of communicating with internal and external stakeholders. - Accepts feedback graciously. - Strives not to commit the same mistake twice. - Stays up-to-date on industry best practices and new technologies.   This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

Position Summary: The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support. Your Impact: - Recognize and analyze problems of high complexity, and communicate findings to customers and product development - Manage multiple requests with competing priorities - Conduct root cause analysis and correlation of other system and/or application problems - Be a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance - Be driven to learn and understand the business problem as well as the product problem - Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce) - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII What You Bring: - Bachelor’s Degree in Computer Science, Electronics, or another relevant field - 2 - 5 years of experience supporting mission critical multi-tiered Enterprise Applications primarily on Java , J2EE. - Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences - Comfortable working in a fast-paced, changing environment - Experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems - Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries - Experience with SOAP and WebServices is a plus - Job requires flexibility to provide 24x7 on call client support on rotational basis   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote

Director - Technical Operations India Leader    The Director of Tech Operationsis responsible for running India Technical Operations for HealthEdge.  This involves communication, issue resolution, assignment and management of Operations workloads, systems monitoring, infrastructure availability, the tracking and driving of departmental goals, and monitoring and reporting on departmental progression and maturity efforts. Off-hours on-call support on an as-needed basis is also required.  This individual ensures that our Technical Operations Center is staffed accordingly to monitor, manage, and maintainour redundant datacenters and cloud infrastructure and ensure customer support internally and externally.  This individual will work to maintainan elevated level of quality within the operations staff.    Job Description    People Leadership  - Drive the overall management of the HealthEdge Technical Operations Center in India to ensure its full mandate.  - Ensure continual process improvement within the Operations Center including but not limited to automation of appropriate Operations tasks.  - Grow the professional capabilities of the team through internal development and external recruitment of top talent.  - Oversee the day-to-day work of the teams they manage and ensure work is completed on time with high quality.  - Generate key reports for management including but not limited to system availability, service level agreements, staff quality reports, continuous improvements and customer issues.  - Work as a peer with other Operations leaders in the U.S.  - Daily review of the Operations Center Shift Turnover Report to ensure that tasks and projects are consistently completed on time.  - All work-related instructions, including day to day tasks, tactical and strategic initiatives, will come from US Operations leadership (80% of goals). For admin and people management related responsibilities, this role will work with India leadership.    Technology Leadership  - Continually evaluate technologies to improve computing standards; develop, maintain, and implement operating procedures; implement objectives and strategies to effectively support all internal users.  - Support Incident management, problem management, change management, disaster recovery, and systems performance.  - SupportInformation security requirements for all infrastructure components.  - Directly or indirectly assist other groups in IT services to help them complete their specific tasks.  - Implement new and emerging technologies that could lead to the improvement of profitability, productivity, and efficiency of company operations.  - Recommend and initiate programs that will effectively integrate these new products and services into the company’s technological environments.  - Foster an atmosphere of excellence and lead a firm shift towards an innovation and customer service mindset across the team – alignment of career growth, incentives, and recognition.  - Managed teams with an eye toward efficiency and economics and continuously seek improvement opportunities.    Site Management Responsibilities  - Provide general oversight of all organizational activities, manage the day-to-day operations, and assure smooth functioning.   - Ensure site compliance to all applicable local statutory standards including complying with the local labor laws & regulations.   - Maintain a healthy and safe work environment.   - Monitor and ensure compliance with all company standards, processes, and values.  Ensure high staff morale, trust, and work ethics.   - Responsible for Operational Budgets within the site. Oversee Infrastructure, Office Lease, Day-to-Day Operations of the Facility.     Ideal Candidate Profile  - Strong verbal and written communication skills, and a demonstrated aptitude for communicating complex technical concepts and information in straightforward terms.  - Demonstrated competency in technical writing, including various documentation, management reports, and metrics.  - Ability to coach and train team members to enable professional development.  - Strong technical proficiency in troubleshooting, managing, and monitoring networks and server hardware and software in a Linux and Windows environment.  - Healthcare Services and, if possible, business processing of healthcare data experience preferred.  - Ability to collaborate effectively with individual contributors and Senior Management.  - Knowledge of Java and Azure a plus.