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Job Locations IN-Pune
ID 2022-1587
HealthEdge is a cutting-edge software company focused on providing next-generation core administration and care coordination for transformative health plans.  Within our Operations group, the Database Administration team is responsible for maintaining and administering the relational database components of HealthEdge's award winning SaaS solution hosted in our private cloud.  The Performance DBA will work closely with our Engineering team to optimize the performance of our software.  Responsibilities: - Throughout the development life cycle, collaborate with our product engineering teams to: - Advise as to data models that allow for efficient query execution - Analyze and optimize SQL statement execution plans - Optimize use of database resources and features - Analyze the effects of application changes on database performance, and make tuning recommendations - Ensure successful application and database implementations - Provide database expertise to project teams to maximize system availability, efficiency, and security - Monitor performance testing systems and perform in-depth diagnosis and troubleshooting of performance - Advise as to optimal OS and storage configuration of Linux servers to support Oracle databases - Analyze database system and query performance, and perform triage and resolution, in response to performance-related product incidents - Support DBA utilities, reorgs, index builds, exports and imports, and DBA tools (e.g. Oracle Enterprise Manager) - Work with Principal and Senior DBAs to understand integration requirements, operational support and processes, and customer needs - Interact with key stakeholders including Cloud Operations, Information Security, Professional Services, and support teams for service request fulfilment, implementations, and operational support related to database services Required Experience, Skills, and Behaviors: - 5-7 years of experience administering Oracle databases, including versions 12c & 19c - Experience administering SQL Server databases a plus - Proficiency in methodically troubleshooting complex issues - In-depth understanding of Oracle internals -- memory pools, wait events, locks, latches, enqueues, etc. - Proficiency in analyzing execution plans and tuning queries - Proficiency with Oracle Enterprise Manager, running and analyzing AWR, ADDM, and ASH reports - Skilled in the process of data modeling designed for high throughput and low latency - Experience analyzing and optimizing database solutions for multi-terabyte databases. - Experience in Unix/Linux operating systems and understanding of optimal OS configuration (e.g. kernel parameters, IO subsystem) as relates to Oracle Database - Hands-on experience in terms of planning, installing, configuring, maintaining and troubleshooting issues in Oracle version 12c; version 18c and/or 19c a plus - Experience in shell scripting - Working knowledge of database tools and solutions, operational processes, and compliance mandates - Awareness of database trends and products - The ability to work in a highly collaborative fashion with both the Engineering and Operations teams - Adherence to clear and respectful communication
Category
Engineering
Job Locations US-Remote
ID 2022-1577
Position Summary: The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications.  The ideal candidate will have experience with BlueCard business with a drive to provide customer facing support for enterprise SaaS solutions.. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of BlueCard and the healthcare industry to provide exceptional customer support. Your Impact: - Provide in-house expertise for BlueCard business and guide tool creation and automation - Recognize and analyze problems of high complexity, and communicate findings to customers and product development - Manage multiple requests with competing priorities - Conduct root cause analysis and correlation of other system and/or application problems - Be a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance - Be driven to learn and understand the business problem as well as the product problem - Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce) - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII   What You Bring: - Prior experience in the healthcare industry, specifically with BlueCard is required - Bachelor’s Degree in Computer Science, Electronics, or another relevant field - 2 - 5 years of experience supporting a mission critical multi-tiered enterprise Application is highly desirable - Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences - Comfortable working in a fast-paced, changing environment - Experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems - Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries - Experience with SOAP and WebServices is a plus - Job requires flexibility to provide 24x7 on call client support on rotational basis     HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote
Category
Customer Service/Support
Job Locations US-Remote
ID 2022-1557
Environment Manager   The Environment Manager will work closely with the Application Engineering team, Product Engineering team, Professional Services, and Customer to institute best practices with regard to managing customer’s environments and deploying new releases in the environments. The ideal candidate will have several years working with Health Plans and SaaS delivery model.    Required Skills and Qualifications: - 5+ years of experience working with SaaS platform within a Health Plan  - 2+ years customer facing experience documenting environment changes for releases/deployments. - 3+ years software implementation experience with environment configuration and application migration. - Excellent customer facing and communication skills. - Bachelor’s degree (or equivalent years of experience) in Computer Science or Computer Engineering. Your Impact: - Oversee HealthRules Payor application environments management strategies for HealthEdge’s clients: documenting environments portfolio, environment management, deployment, and promotion processes. - Create and maintain a detailed deployment schedule in collaboration with various stakeholders. - Maintain deep understanding of product ecosystem and its interdependencies, and leverage various tools available for environment management & stability. - Manage and standardize programs to meet the release/deployment and quality criteria with a focus on standardization & repeatability in a continuous improvement environment.  - Document system state: configuration, architecture diagrams, data, workload patterns, and track changes in these through the test and promotion processes. - Lead the effort on cross-functional collaboration with TechOps, Product, Professional Services, and Dedicated Teams. - Build consensus and lead decision making through nebulous problems. - Create solutions to challenges and make informed recommendations to ensure uninterrupted business and high-quality service to customer. - Act as a gatekeeper, ensuring that all cross-functional teams sign off on the release before each promotion to production. - Identify & manage risks and clearly communicate them to project stakeholders while proposing solutions. - Effectively communicate required delivery dates, deployment pipelines, and releases for project activities. - Be involved in code deployments, data base synchronization, and DevOps best practices. - Manage and maintain environments in a known good state and enforce proper environment management practices.   Working Conditions - Extended working hours may be required as business needs dictate. - Prolonged hours of sitting/standing using computer based technologies. - Role may require working across multiple time zones.
Category
Information Technology
Job Locations US-Remote
ID 2022-1545
Position Summary: The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support. Your Impact: - Recognize and analyze problems of high complexity, and communicate findings to customers and product development - Manage multiple requests with competing priorities - Conduct root cause analysis and correlation of other system and/or application problems - Be a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance - Be driven to learn and understand the business problem as well as the product problem - Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce) - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII What You Bring: - Bachelor’s Degree in Computer Science, Electronics, or another relevant field - 2 - 5 years of experience supporting a mission critical multi-tiered enterprise Application - Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences - Comfortable working in a fast-paced, changing environment - Experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems - Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries - Experience with SOAP and WebServices is a plus - Job requires flexibility to provide 24x7 on call client support on rotational basis   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote
Category
Customer Service/Support
Job Locations US-MA-Burlington | US-Remote
ID 2022-1447
Position Summary: The Director of Software Development Platform will be responsible for design, implementation of software and technologies that are the underpinnings of HealthEdge software products. The Director will work closely with customers as well as the Product Management and Support departments to create and update technologies and solutions. We are looking for a collaborative, positive, entrepreneurial minded professional who will engage team and organizational colleagues to improve and resolve product development issues, achieve timely delivery, and promote product delivery goals. Your Impact: - Technical leadership and oversight of platform teams in US and India - Work with Product Management on new products and enhancements - Develop, implement and improve the software development process, including analysis, design, code development, test, and support - Work with customers on new features, enhancements and configuration in an agile manner - Work with the Technical Operations team assisting escalated support issues - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII What You Bring: - 10+ years of software development experience - 5+ years of experience with client/server, web, and SaaS software development - 5+ years of experience direct supervision of software development teams - Well-versed in agile methodologies, scrum, in particular - Experience with delivering products in a SaaS model - Experience in event driven-driven software development, micro services architecture, Docker / Kubernetes, container-based deployment model and CI/CD - Experience with healthcare software products, services and customers is a plus - Bachelor's degree in Computer Science or Engineering - Customer service orientation and good interpersonal skills - Ability to communicate with customer leadership teams - Strong oral and written communication skills in English - Energetic personality and experience working at all organizational levels - Ability to engage and motivate engineering teams - Excellent project management and organization skills   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent Travel%: 10% FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote
Category
Engineering
Job Locations US-Remote
ID 2022-1431
Data Engineer   What you will do: - Build data pipelines to assemble large, complex sets of data that meet non-functional and functional business requirements - Build analytical tools to utilize the data pipeline, providing actionable insight into key business performance including operational efficiency and business metrics - Work closely with data architect, SMEs and other technology partners to develop & execute on the data architecture and product roadmap - Work with stakeholders including the leadership, product, customer teams to support their data infrastructure needs while assisting with data-related technical issues - Act as a subject matter expert to leadership for technical guidance, solution design and best practices within the customer organization - Keep current on big data and data visualization technology trends, evaluate, work on proof-of-concept and make recommendations on cloud technologies   What You Bring: - 4+ years of data engineering experience working in partnership with large data sets - Solid experience, developing and implementing DW Architectures, OLAP & OLTP technologies, data modeling with star/snowflake-schemas to enable self-service reporting and data lake. - Experience building data solutions within anu cloud platforms using Postgres, Informatica, Redshift, Tableau and other similar services and tools - Advanced SQL and programming experience with Python and/or Spark - Experience or demonstrated understanding with real-time data streaming tools like Kafka, Kinesis or any similar tools - Familiarity with BI & dashboarding tools and multi-dimensional modeling - Great problem-solving capabilities, troubleshooting data issues and experience in stabilizing big data systems - Excellent communication and presentation skills as you’ll be regularly interacting with stakeholders and engineering leadership. - Bachelor’s or master's in quantitative disciplines such as Computer Science, Computer Engineering, Analytics, Mathematics, Statistics, Information Systems, or other scientific fields. - Nice to Have: Hands-on deep experience with SaaS data product, and experience working with query engines like Presto, Druid, or Snowflake and multi-dimensional OLAP cube - Nice to Have: Certification in one of the cloud platforms (AWS/GCP/Azure)       HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent Travel%: FLSA Classification (USA Only): Exempt Budget/Revenue Responsibility: Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote
Category
Engineering
Job Locations US-Remote
ID 2022-1417
Position Summary: The Production Support Team plays a vital role in the overall delivery process. Our ideal candidate will be responsible for triaging and resolving Customer reported issues on a timely manner to ensure customer satisfaction. GuidingCare® is a complete platform for patient-centered care, offering health plans and provider organizations easy-to-use, next-generation data integration and workflow management tools. This position interacts with clients to review their internal workflows and processes and engages in IT solution discussions to optimize solutions aligned to their organizational goals.  The Guiding Care Business Unit, is part of the larger HealthEdge organization.   Your Impact: - Serve as a first point of contact with HealthEdge clients to triage and assist the customers on reported issues - Learn and maintain proficiency in using the Guiding Care platform and understanding HealthEdge and its partner product and services - Perform Production Support triage to diagnose issues, create solutions or route tickets appropriately - Respond to tickets within the contractual service level agreement (SLA) times - Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed - Build rapport and elicit detailed information from clients regarding the expectations of, and issues pertaining to, HealthEdge’s products and services - Gather and document requirements, use problem solving skills and investigative nature to expeditiously address questions and resolve issues - Meet or exceed customer expectations by anticipating and resolving their issues - Routinely update the client, following SLA guidelines, on active issues to gain additional information or to advise of status - Seek out and embrace feedback, take on tough assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities - Provide systems and clinical content training and support to clinical and non-clinical client support staff using the software in client sites - Work in coordination with Account Management team and Delivery Manager to support clients, including managing minor projects - Work with Project Managers, Business Analysts, SMEs, Developers and Delivery Managers to obtain a clear understanding of requirements, develop thorough test plans as needed, and to ensure status and schedules are communicated - Verifies and identifies issues as either legitimate technical product flaws or simple user training deficiencies - Interacts extensively with existing customers troubleshooting technical issues - Engage cross-functional resources both internally and with customers to solve problems - Perform all responsibilities in compliance with all HealthEdge policies, including without limitation those related to information privacy and security - Attend and participate in team meetings and in-service activities, as necessary - Provide high quality of work and identify opportunities for continual improvement - Communicate effectively with customers both verbally and in writing - Works closely with the customer through Service Desk or 1-800 numbers which are the mode for client interaction for logging in the service requests - Reproduces / triages the customer reported issues / services with their product expertise and collected data from the client filled questionnaire - Provide FAQ customer support (Helper Text or FAQ or Release Notes) - Triage Data load (interface), Config Sync, Third Party Integrations, APIs, SSO, Letters and Tableau reports related tickets - Support and work closely with cross functional teams during patch upgrades and major upgrades for a smooth release experience for the customer which mostly happens over the weekends - Occasionally on call support during weekends and late working hours - Other duties as assigned What You Bring: - Bachelor’s degree: preferably in Computer Science, Information Systems, Information Technology, or health care-related field from an accredited university required - Master’s degree preferred - 2-3 years of related experience - An understanding of HIPAA and other federal and state laws and regulations relating to data privacy and security - Have at least two (2) years of experience providing software support to end users - Demonstrated ability to handle tier I and tier II client scenarios - An understanding of technology and how it may facilitate improved patient outcomes and lower costs - Exceptional customer service orientation - Technical documentation creation/updating - Experience documenting and tracking user tickets with software such as Jira or similar - Ability to prioritize and execute tasks in a high-pressure environment - Ability to work independently and collaboratively with multidisciplinary teams - Excellent written and verbal communication skills - Excellent computer skills and proficiency with Microsoft Office (Excel, Word, PowerPoint, and Visio) - Ability to be highly organized - Ability to work on multiple initiatives at once and be able to adapt to shifting priorities - Self-starting, energetic, results-oriented team player with entrepreneurial spirit to support our growing business! - Fostering communication - Analytical thinking - Problem solving - Client Focus   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While this role is based out of our office located in Reston, VA, you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote
Category
Engineering
Job Locations US-Remote
ID 2022-1351
Position Overview: HealthEdge is looking for Senior Engineer who is passionate about solving real world business problems to join our team. As a Senior Engineer you will be working on the product from top to bottom, while creating and enhancing capabilities in various modules.  In this role you will be handle performance tuning, address customer issues and be the chief problem solver with plenty of unique assignments within the department. This hire will be a key member involved with design discussions, coding on the backend and will work heavily with the database and J2EE. Who You Are: We are looking for an experienced Java developer with background in Service Oriented Architecture (SOA) and enterprise application integration (EAI) concepts and development.  You will be responsible for the design, implementation and development within Java on the WebLogic Application Server platform. You will be involved in all phases of software development including: requirements definition, design, architecture, development, testing, and deployment to bring cutting edge technologies to market. Your Impact: - Implement new product features according to specific requirements while adhering to the highest professional development standards. - Work as a back-end server engineer in an agile development team alongside other developers, PMs and QA engineers and participate in all phases of the development process. - Design & develop application components in Java to maintain existing code and to create new services. - Solve interesting technology and usability challenges on a daily basis. - Ensure applications receive thorough unit, system, and integration testing. - Provide solution support and troubleshooting following deployment. - Promote agile principles and methodology. - Contribute to the future direction and vision of the product suite including new feature development and bug fixes. What You Bring: - A minimum of 5 years' related experience in a commercial software development role - BS/MS Computer Science - Strong object-oriented programming skills - Hands-on development experience using Java, J2EE, XML, SOAP and SQL - Familiarity with message queues, event sourcing, NoSQL data stores - Prior experience with performance optimization and troubleshooting of Java applications - Linux and shell or other Unix scripting languages as well as with Oracle and relational databases, including experience with database installation, administration, and performance tuning - Experience working with application servers - Prior experience with healthcare applications is a plus - Experience in the full software development lifecycle using an Agile development process - Experience working CI, CD and DevOps practices - Strong problem solving and troubleshooting skills - Excellent communication skills Bonus Points: - Experience with healthcare applications - Experience with IntelliJ, JUnit or JunitPerf - Experience working with WebLogic application server - Experience working with SOAP web services - Experience with database installation, administration, and performance tuning   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. - Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May require travel dependent on company needs.    The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote
Category
Engineering
Job Locations US-Remote
ID 2022-1349
Position Overview:   Reporting to VP, Solution Engineering, the position of Resource Manager has, as its primary goal the assurance of continual optimization of operational effectiveness of the Solution Engineering group. The Resource Manager will be expected to assist the Solution Engineering leadership team in the realization of this primary goal through supporting initiatives and processes by managing allocation of resources vs. client demands, identifying opportunities for process improvement, creating appropriate documentation, creating/improving training material/methodologies and supporting management information and reporting processes. The person serving in this role is responsible for driving operational efficiency throughout the Solution Engineering group with responsibilities including but not limited to: - Own and manage the process of identifying technical resources to a variety of projects (e.g. software engineers, quality engineers, Scrum Masters) - Own and manage the process of technical effort estimation for a variety of projects - Assist consulting leadership team to build a high-performing, cross-functional team, based on a federated model, that drives organizational performance and ability to scale - Develop optimization changes to Solution Engineering processes to improve efficiency, quality, service and profitability - Building training, coaching & learning material in conjunction with Directors/Managers and Education Services leadership - Be responsible for organizing coaching/training and oversee development of core skills and subject matter expertise as laid down in Consulting job family (as amended from time to time) This position is an individual contributor role.   Your Impact: - Resource Management & Optimization - Resource planning and allocation - Assigning people to projects based on their skills, previous experience, availability, or project budget.  - Capacity planning– Make sure that Solution Engineering has enough capacity to deliver upcoming projects. - Supporting VP Solution Engineering in ongoing project resource managementefforts including but not limited to employee over / under utilization, uneven workload, or inappropriate resource assignment. - Hiring & Resource Optimization - Act as an advisor to VP Solution Engineering to project new hire requirement and training needs. - HR – Work closely with Talent Acquisition/HR team to create requisitions and coordinate interviews of suitable candidates in conjunction with Directors/Managers. - PMO – Oversight of all projects to ensure all employees have clearly defined duties for their projects. Coordinating re-allocation of resources or assigning new resources. - Sales – Planning team capacity and forecasting recruitment needs.  - Business Process Optimization - Support the development and operationalizing of departmental processes and initiatives by working with Solution Engineering leaders and PMO to help define requirement of playbooks and other process documentation for such initiatives - Recommend changes to address deficiencies and/or further improve and streamline processes based on analytical findings. - Training Initiatives - In conjunction with consulting Directors & Managers, identify the training and development needs of the internal consulting staff and contract resources. - Responsible for creating training and learning material, in conjunction with Trainer, Directors, Managers and Education Services team - Assist with developing effective reporting tools for the department - Additional duties as assigned or required (Could require client interaction and billable work as assigned from time to time) What You Bring: - Bachelor’s degree. - 5+ years of experience in a role with direct responsibility for technical resource assignment and process management within a software development or consulting organization - Experience in the software development lifecycle of commercial software products.  Fluence in Agile methodology. - Experience within the healthcare insurance, healthcare technology, or related industry is preferred. - Excellent analytical and problem-solving skills.  Ability to negotiate solutions to complex issues that satisfy the needs of a diverse group of constituents. - Proficiency in negotiating and managing conflict. - Passionate about producing high-quality work and customer delight. - Exceptional verbal and written communication skills. - Ability to influence others in a matrixed environment. - Flexible in adapting to changing priorities. - Self-motivated, proactive and able to work well under pressure in a fast-paced, results-oriented environment. - Ability to challenge status-quo in order to continuously improve processes and offerings. - Proficiency working with Microsoft Office applications such as Word, Excel and PowerPoint. - Comfort working with Professional Services Automation applications such as OpenAir Bonus Points: - Ability to navigate and operate in SmartSheets and Salesforce. - HealthRules Payor experience - Six Sigma experience or certification   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: A candidate within commuting distance to Burlington, MA is preferred.  The job will involve a mix of remote work and working from the Burlington, MA headquarters. Type of Employment: Full-time, permanent Travel%: 20% FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote
Category
Administrative/Clerical
Job Locations IN-Bangalore
ID 2022-1333
Service Desk Engineer   The Service Desk Engineer will provide first-class services, solutions and support to both local and remote associates.  The ideal candidate will have prior experience as a Service Desk Engineer, supporting a wide array of hardware and software for a fast-paced and high-energy environment.  As part of the Service Desk Team, you will utilize a wide range of technologies and best practices, combined with deep knowledge of HealthEdge’s standards and security requirements, to provide top notch customer support.   What You’ll Be Doing - Addressing all end user requests that come in via Ticketing system, phone and Slack - Documenting procedures, best practices and performing training or application support as needed - Responsible for researching and solving IT endpoint hardware problems/issues - Support the Software upgrade cycle, including the development of IT process and procedures behind keeping machines and software current - 24/7 on-call duty may be required - Support of end user mobile devices (iPhone, iPad, Android) - Assist on Corporate IT and Customer impacting projects as needed. - Other duties as assigned   Requirements: - Strong orientation to customer service and delighting customers - Successfully executes all assignments timely and within acceptable quality levels - Asks for help and works collaboratively with team members when issues present themselves; does not settle for not knowing the outcome or resolution steps for important issues - Effective communicator/documenter – documents process and trains team members with ease - Identifies knowledge gaps and closes them; demonstrates consistent intellectual curiousity and drive to learn more and self-develop himself/herself - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII   Qualifications: - 1-5 years’ experience with Windows (Client & Server), and Mac (Client) operating systems and troubleshooting problems with Windows-related software, including: - Active Directory Users and Groups - Microsoft Office Applications - Strong analytical and problem-solving skills across multiple platforms. (HW, OS, Network, etc.) - Ability to field Tier I-III support requests, via ticket, email, slack, phone and ad-hoc walk-ups - Well organized with strong HW\SW inventory, asset\license management and capacity planning abilities - Working knowledge of deploying and troubleshooting client endpoints (Win10, OSX) - Flexibility to provide after-hours support on a rotational basis   Preferred/Nice to have: - Associate degree in computer-related disciplines or equivalent work experience - Experience with Enterprise Collaboration tools (SharePoint, Slack, Zoom, Webex) - Experience with Endpoint Security software - Ability to deploy and support misc. office equipment (printers, projectors, video conf.). - Knowledge of VOIP or UCaaS in an enterprise setting Experience with Networking (L2/L3) concepts
Category
Information Technology
Job Locations US-Remote
ID 2022-1232
Position Overview: The Production Support Quality Engineer plays a vital role in the overall delivery process. Our ideal candidate will be responsible for triaging and resolving Customer reported issues on a timely manner to ensure customer satisfaction. GuidingCare® is a complete platform for patient-centered care, offering health plans and provider organizations easy-to-use, next-generation data integration and workflow management tools. This position interacts with clients to review their internal workflows and processes and engages in IT solution discussions to optimize solutions aligned to their organizational goals.  Your Impact: - Serve as a first point of contact with HealthEdge clients to triage and assist the customers on reported issues - Learn and maintain proficiency in using HealthEdge’s platform and understanding HealthEdge and its partner product and services - Perform Production Support triage to diagnose issues, create solutions or route tickets appropriately - Respond to tickets within the contractual service level agreement (SLA) times - Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed - Build rapport and elicit detailed information from clients regarding the expectations of, and issues pertaining to, HealthEdge’s products and services - Gather and document requirements, use critical thinking skills and investigative nature to expeditiously address questions and resolve issues - Meet or exceed customer expectations by anticipating and resolving their issues - Routinely update the client, following SLA guidelines, on active issues to gain additional information or to advise of status - Seek out and embrace feedback, take on tough assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities - Provide systems and clinical content training and support to clinical and non-clinical client support staff using the software in client sites - Work in coordination with Account Management team and Delivery Manager to support clients, including managing minor projects - Work with Project Managers, Business Analysts, SMEs, Developers and Delivery Managers to obtain a clear understanding of requirements, develop thorough test plans as needed, and to ensure status and schedule is communicated - Verifies and identifies issues as either legitimate technical product flaws or simple user training deficiencies - Interacts extensively with existing customers troubleshooting technical issues - Engage cross-functional resources both internally and with customers to solve problems - Perform all responsibilities in compliance with all HealthEdge policies, including without limitation those related to information privacy and security - Attend and participate in team meetings and in-service activities, as necessary - Provide high quality of work and identify opportunities for continual improvement - Communicate effectively with customers both verbally and in writing - Works closely with the customer through Service Desk or 1-800 numbers which are the mode for client interaction for logging in the service requests - Reproduces / triages the customer reported issues / services with their product expertise and collected data from the client filled questionnaire - Provide FAQ customer support (Helper Text or FAQ or Release Notes) - Triage Data load (interface), Config Sync, Third Party Integrations, APIs, SSO, Letters and Tableau reports related tickets - Support and work closely with cross functional teams during patch upgrades and major upgrades for a smooth release experience for the customer which mostly happens over the weekends - Occasionally on call support during weekends and late working hours - Other duties as assigned  KNOWLEDGE AND RESPONSIBILITIES Fully applies basic principles, theories, and concepts to job assignments. Work, still closely managed, involves limited problem solving, following standardized practices and procedures. Typically interfaces with developers, BA’s, Delivery Managers, Account Managers, Project Managers, senior QA members and leaders in work group. What you bring: - Bachelor’s degree: preferably in Computer Science, Information Systems, Information Technology, or health care-related field from an accredited university required - Master’s degree preferred - 2-3 years of related experience - Have at least two (2) years of experience providing software support to end users - Demonstrated ability to manage tier I and tier II client scenarios - An understanding of technology and how it may facilitate improved patient outcomes and lower costs - Exceptional customer service orientation - Technical documentation creation/updating - Experience documenting and tracking user tickets with software such as JIRA or similar tools - Ability to prioritize and execute tasks in a high-pressure environment - Ability to work independently and collaboratively with multidisciplinary teams - Excellent written and verbal communication skills - Excellent computer skills and proficiency with Microsoft Office (Excel, Word, PowerPoint, and Visio) - Ability to be highly organized - Ability to work on multiple initiatives at once and be able to adapt to shifting priorities - Self-starting, energetic, result-oriented individual to support our growing business HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: - Tasks involve some physical effort, i.e., some standing and walking, or frequent light lifting (5-10 lb.); minimal dexterity in the use of fingers, limbs, or body in the operation of office equipment. Tasks may involve extended periods of time at a keyboard and extended periods of sitting at a workstation or desk. - Tasks require: - Sound perception and discrimination - Visual perception and discrimination - Oral communications ability The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote
Category
Customer Service/Support
Job Locations US-MA-Burlington
ID 2022-1229
Java Engineer The ability to drive to Burlington, MA as needed is strongly preferred. HealthEdge is looking for Java Software Engineer who is passionate about solving real-world business problems to join our Features team.  You will be working on the product from top to bottom while creating and enhancing capabilities in various modules. This hire will be a valuable member of the team participating in design discussions, performing coding on the back end and will work with database and J2EE technologies. In this role, you will be responsible for performance tuning, addressing customer issues, and solving problems while working on unique assignments within the department.  Who you are: We are looking for an experienced Java developer with a background in Service Oriented Architecture (SOA).  You will be responsible for design, implementation, and development within Java on the WebLogic Application Server platform. You will be involved in all phases of software development including requirements definition, design, architecture, development, testing, and integration to bring cutting edge technologies to market. What you will do: - Implement new product features according to specific requirements while adhering to the highest professional development standards - Work as a back-end server engineer in an agile development team alongside other developers, PMs and QA engineers and participate in all phases of the development process - Design & develop application components in Java using WebLogic to maintain existing code and to create new services - Solve interesting technology and usability challenges on a daily basis - Ensure applications receive thorough unit, system, and integration testing - Provide solution support and troubleshooting following deployment - Promote agile principles and methodology - Contribute to the future direction and vision of the product suite including new feature development and bug fixes What you bring: - 4+ years Java programming experience - Ability to articulate your approach to problem-solving, architecture & design - Strong object-oriented programming skills - Hands-on development experience using Java, J2EE, Oracle, and web services - Experience with performance optimization and troubleshooting of Java applications - Linux, shell or other Unix scripting languages as well as experience with Oracle and other relational databases - Experience in the full software development lifecycle using an agile development process - Strong problem solving and troubleshooting skills - Excellent communication skills - BS/MS Computer Science Nice to have: - Experience with healthcare applications - Some experience with container systems, i.e. Docker and container orchestration i.e. Kubernetes. - Experience with IntelliJ, JUnit or JunitPerf - Experience working with WebLogic application server - Experience working with SOAP web services - Experience with database installation, administration, and performance tuning HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent Travel%: FLSA Classification (USA Only): Exempt Internal Relationships: External Relationships: Budget/Revenue Responsibility: Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. - Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May require travel dependent on company needs.      The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI Remote
Category
Engineering
Job Locations US-Remote
ID 2022-1224
Position Overview: Healthedge is looking for a Senior Java Developer who is passionate about solving real world business problems to join our team. As a Senior member of the team, you will be working on developing solutions that help our customers integrate with our product suite.  You will be working as a problem solver with plenty of unique assignments within the department. You will be a key member involved with design discussions, coding on the backend and working heavily with the database and Java and Enterprise Integration technologies. You will be an experienced Java developer with background in Service Oriented Architecture (SOA) and enterprise application integration (EAI) concepts and development.  You will be responsible for the design, implementation, and development within Java, on the OSGi Karaf platform and WebLogic Application Server platform. You will be involved in all phases of software development including requirements definition, design, architecture, development, testing, and integration to bring cutting edge technologies to market. As “great to have” you are familiar with Micro Services Architecture, software design principles and best engineering practices, as well as continuous integration practices and tools.   HealthEdge provides the only modern, enterprise-class software platform for healthcare payors. Using the patented HealthRules software suite, health plans, health insurance companies, and other payors can finally respond to new business opportunities and market changes in hours, not months or years, while drastically reducing both IT and operational costs. HealthRules is the most modern, scalable, and cost-effective technology in the industry. HealthEdge is the only choice for payors to survive and thrive in the emerging healthcare economy.  Responsibilities: - Work as part of agile team to implement new features according to the requirements while adhering to the best coding development standards - Conduct detailed designs and lead design whiteboarding and creation of solution architecture. - Lead in work-breakdown of tasks - Lead peer reviews of design and code - Coordinate release management and bug triaging. - Lead Technical discussions with HealthEdge Customers to find the best possible solutions. - Conduct bug fixing, Implement configuration migration process and other UAT readiness technical task - Perform data loads for UAT readiness and during UAT as requested by the UAT plan - Supports resolution of UAT identified issues and their triage. - Contributes authoring the Implementation Operational Information and (for Support team) and companion spreadsheet for feeds - Performs configuration migration process and another PROD readiness technical task - Performs data loads for PROD readiness. - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII. Requirements: - BS/BA in CS or related field. - Excellent analysis, consulting and communication skills. - Previous experience with in customer-facing roles on professional services engagements. - Minimum of 6 years of development experience in Java/J2EE technologies. - Hands-on experience with XML, Web Services (SOAP, WSDL, etc.), JMS, and SQL. - Experience in complex data analysis, data migrations, and system integration of software products into complex IT environments - Development experience on the Linux operating system and Weblogic Application Server. - Experience working with integration middleware or enterprise system bus (ESB) technologies such as Spring Integration or Apache Camel and OSGI containers like Apache Karaf. - Experience with Design Patterns and Enterprise Integration Patterns, including file transfers, messaging, routing, transforming, enriching, etc. - Experience with source control software (Bitbucket), unit testing (JUnit), and build automation/CI (Jenkins). - Experience in the health insurance industry (Payors) preferred. - Experience with agile development methodology such as SCRUM or Kanban. - Travel for this position is typically less than 10 %     HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent Travel%: 0 FLSA Classification (USA Only): Exempt Budget/Revenue Responsibility: Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote 
Category
Engineering