At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.    Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.     Position Title: UAT Analyst   Role Overview: We are looking for a UAT Analyst to join our team. The UAT Analyst will work with the Customer Success Organization and be responsible for executing test cases and documenting results during the software development process. This position will work closely with stakeholders across the Wellframe organization to ensure that the software quality meets end-user expectations. The ideal candidate will have experience with various testing tools and methodologies. They will also be able to create clear and concise test reports.     Areas of Responsibility:    - Work with stakeholders to understand areas of risk and concern that need to be tested for the upcoming product releases - Analyze and comprehend business requirements and acceptance criteria for product releases and translating those requirements into actionable test scripts  - Work with business stakeholders and the testing automation team  to build out a scalable approach to regression testing - Execute test scripts of new product releases against business requirements to ensure software meets acceptance criteria and is free from defects  - In partnership with Product, Engineering, and QA teams, perform usability testing on new and updated product features - Identify, document, and track defects found during testing, using a bug-tracking system - Reviewing test results with stakeholders, Product, and Engineering teams to identify defects or usability issues - Participate in resolution/retesting of documented defects. - Track setup of requirements and configurations for UAT Environments - Formalize a measurement process for success - Create reporting to be consumed by stakeholders of tested areas, scope tested and issues found - Participate in post-mortem reviews to identify areas for improvement - Research and document any customer-specific workflows to ensure thoroughness of testing   Education, Experience, & Skills Required [hard skills]: - Bachelor’s degree in computer science, information technology, or related field - 3+ years professional experience in software testing or quality assurance - Experience with both manual and automated testing tools - Experience with regression testing - Experience working in an Agile/Scrum environment - Experience working across a diverse set of internal stakeholders - Experience in a ‘Health Tech’ Environment is a plus, but not required.   Behaviors & Traits Required[soft skills]: - Excellent analytical and problem-solving skills - Detail-oriented with strong organizational skills - Excellent communication skills - Creatively find ways to think about and test the software   This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

JOB TITLE: Business Systems Analyst JOB LOCATION: Burlington, Massachusetts 01803 REQUIRED TRAVEL: None REPORTS TO: Team Lead Production Development HOURS: Full-time – requires 15% - 20% of after-business hours activities involving supervision of production deployments REQUIRED DUTIES: - As a part of an agile team, design and develop solutions according to requirements with highest quality - Develop features using Shell, Python, Angular, and Java in a Linux environment - Research issues in customer environments and provide solutions - Communicate with customers and other internal and external stakeholders to coordinate and schedule configuration and other fixes - Practice and promote test driven development and test automation - Practice and promote DevOps principles and methodology, CI/CD and automated DevOps pipelines - Perform client-facing consulting and delivery of maintenance releases and patches of the HealthRules products - Handle requirements gathering, facilitate client sessions, triage service delivery issues, and obtain client acceptance on delivered services - Monitor and analyze Production business transactions and drive resolution and product improvements - Act as a single point of contact for customers for on-going projects - Work with cross-functional team throughout the life cycle of product fixes and delivery - Work with other team members to identify software, tools, and processes required to achieve the tasks efficiently - Measure and monitor progress to ensure application releases are delivered on time, and that they meet or exceed expectations - Produce Deployment, Playbooks and Implementation Plans - Participate in CCB [Change Control Board] meetings to discuss release scope and/or roadblocks - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern the handling of PHI and PII EXPERIENCE AND EDUCATION REQUIREMENTS: Master of Science in Computer Science, Information Technology, Electrical Engineering or a closely related field (foreign equivalent is acceptable) plus 2 years of employment experience in technical business analysis. Employment experience must include: - A minimum of 2 years of demonstrated experience in client/customer-facing consulting, including working with clients/customers, product management teams, and internal and external stakeholders to communicate product design and implementation plans - A minimum of 2 years of demonstrated experience in SQL and Oracle - A minimum of 2 years of demonstrated experience in Linux - A minimum of 2 years of demonstrated experience analyzing functional needs and gathering requirements - A minimum of 2 years of demonstrated experience designing and developing features and solutions to improve product quality - A minimum of 2 years of demonstrated experience understanding client/customer user issues and translating issues into problem statements for further investigations by Engineering teams - A minimum of 2 years of demonstrated experience working in an agile framework   HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit http://www.healthedge.com. HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.       #LI-Remote

Overview:   The Cloud Technology Manager will be responsible for managing the day-to-day operations of the Cloud Technology Team and system/network infrastructure. In conjunction of third-party IT vender, the IT Manager will maintain the accessibility, functionality, and security of all technology resources and is responsible for ensuring an outstanding level of customer service. What you will do: - Develops cloud services strategies and provides recommendations on how to transform business solutions using private and public cloud services, including models such as Infrastructure as a Service (IaaS), Lab as a Service (LaaS), and Platform as a Service (PaaS). - Provides consistency in the cloud computing business and service delivery models within the Source Product Line, including best practices, and frameworks enabling standardized cloud services capabilities to create, execute, and manage enterprise cloud business solutions to achieve lower total cost of ownership and to drive more cost-effective operations. - Manage Microsoft Azure Services - Work with DEVOPS and Development teams on automation and product delivery. - Perform configuration management and disaster recovery tasks on all environments. - Manage Change Control, Performance and availability of service and systems. - As Azure Cloud Manager you will be responsible for facilitating discovery sessions with both business and technical teams to review current business needs, infrastructure, processes and gather requirements for future enterprise needs and design architecture and solutions to meet the same. - Automation of all reoccurring tasks - Manage technical analysis, design, construction, and testing. Recommend, document and support delivery of secure IT solutions that fulfill specific organizational requirements while addressing major architectural concepts, principles, and other guidelines. What you bring: - 3 – 5 years of experience working in Azure Cloud Environment - Experience with container orchestration, Kubernetes, Docker, AKS - Knowledge of Azure resources and management: subscriptions, resource groups, VMs, storage accounts, load balancers, app gateway, vNets, subnets, private endpoints, dns, recovery services vaults - Understand networking in azure and security concepts with cloud defender, best practices for deployments, NSGs, ASGs, application deployments, PaaS services, database support. - You have an understanding and knowledge of change management principles, methodologies and tools for code, database, infrastructure, and configuration changes. - Advanced knowledge of the full life-cycle of product development. - Experience in Azure Automation - Ability to Monitor product operations for operational performance and identify issue and troubleshoot them to resolution. - Manage a staff of engineers and manage the on-call rotation and assist with escalation issues. - Ability to keep up with advancements in the technology fields. - You must be proactive, self-directed, and skilled at facilitating meetings by utilizing effective presentation skills. - Experience working with off shore teams - Exceptional communication and interpersonal skills.   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. Geographic Responsibility:While this role is based out of our office located in Burlington, MA, you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.    Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.   Role Overview   As Salesforce Business Analyst, you will be responsible for maintaining our Salesforce instance and working closely with our Marketing, Sales, Customer Success, and Finance teams. As the key enabler of these teams, the Salesforce Business Analyst is responsible for maintaining the Salesforce database, adding/removing users, and training them in our instance. Additional responsibilities include improving and enhancing our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap. For 2023 the Salesforce Business Analyst will play a pivotal role shaping and building the salesforce instance at Wellframe, ultimately transforming Salesforce from an underutilized departmental tool to an enterprise wide system of record.   The Salesforce Business Analyst role reports to the Director of Sale Operations on the Growth Team.  The Growth Team is a primary user of sf.com and is responsible for revenue growth for the company.     Areas of Responsibility:    Tech Stack & Salesforce.com Management (50%)    - Ensure optimal performance of Salesforce systems and products - Create and manage users, profiles, roles, and permission sets in Salesforce. - Daily administration and support including customization of objects, fields, record types, page layouts and validation rules. - Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing - Upgrade and configure Salesforce systems for optimized integration - Load Sales and Marketing data into Salesforce - Implement and maintain Salesforce integration with other tools like LinkedIn, Marketo, ZenDesk, Qualified, Zoominfo - Work closely with Marketing, Sales and Customer Success to drive adoption and consistency of processes. - Document and train staff on system best practices and processes Business Process Improvements (30%)   - Conduct interviews with end users to gather, understand, and define business requirements - Develop user stories and to-be process flows to support the design and development of Salesforce solutions - Work collaboratively with stakeholders to explain the implications of proposed enhancements and design a solution that will meet the business requirements - Complete the configuration of user stories within Salesforce, AppExchange products, or other cloud-based technologies - Test and verify that solutions will meet the business requirements - Develop collateral to document and support our Commercial processes - Collaborate across departments to apply best practices, problem solve and recommend solutions   Reporting and Analysis (20%)    - Build internal dashboards and reports that give a comprehensive view of the health of the Wellframe business. - Track key company metrics and understand trends and disparities. - Assist in the creation of executive and board-facing reporting and presentations.   Education, Experience, & Skills Required [hard skills]: - Bachelor’s degree in Business, Finance, Technology, Healthcare Administration or a related field required; Master's degree a plus - Salesforce certified administrator or Salesforce advanced administrator certification - 2+ years experience working as a Salesforce administrator in a similar environment - Experience in performing Salesforce upgrades and ensuring successful integration with other tools - Proficiency in creating Salesforce profiles, allocating roles, and managing access - Knowledge of importing sales data and generating Salesforce reports - Experience providing Salesforce training and end-user support - Experience with integrating Marketo, LinkedIn Sales Navigator, ZoomInfo, ZenDesk, Qualified or equivalent tools into Salesforce - Experience with Data Loader and DemandTools - Proficiency with Excel preferred - Understanding of basic analysis principles preferred   Behaviors & Traits Required [soft skills]: - Strong attention to detail - Excellent communication skills with a proven track record of communicating with internal and external stakeholders - Experience working with a cross-functional team to identify requirements and problem resolution - Curious and inquisitive; often asks “why” and consistently strives to make processes run more smoothly - Energized by working through complex problems with a strong analytic and process-oriented mindset - Ability to document work, issues and communicate standards and requirements - Accepts feedback graciously, positive attitude and naturally curious - Strives not to commit the same mistake twice   This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Position Summary: The Production Support Associate Team plays a vital role in the overall delivery process. Our ideal candidate will be responsible for triaging and resolving Customer reported issues on a timely manner to ensure customer satisfaction. GuidingCare® is a complete platform for patient-centered care, offering health plans and provider organizations easy-to-use, next-generation data integration and workflow management tools. This position interacts with clients to review their internal workflows and processes and engages in IT solution discussions to optimize solutions aligned to their organizational goals.  The Guiding Care Business Unit, is part of the larger HealthEdge organization.   Your Impact: - Serve as a first point of contact with HealthEdge clients to triage and assist the customers on reported issues - Learn and maintain proficiency in using the Guiding Care platform and understanding HealthEdge and its partner product and services - Perform Production Support triage to diagnose issues, create solutions or route tickets appropriately - Respond to tickets within the contractual service level agreement (SLA) times - Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed - Build rapport and elicit detailed information from clients regarding the expectations of, and issues pertaining to, HealthEdge’s products and services - Gather and document requirements, use problem solving skills and investigative nature to expeditiously address questions and resolve issues - Meet or exceed customer expectations by anticipating and resolving their issues - Routinely update the client, following SLA guidelines, on active issues to gain additional information or to advise of status - Seek out and embrace feedback, take on tough assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities - Provide systems and clinical content training and support to clinical and non-clinical client support staff using the software in client sites - Work in coordination with Account Management team and Delivery Manager to support clients, including managing minor projects - Work with Project Managers, Business Analysts, SMEs, Developers and Delivery Managers to obtain a clear understanding of requirements, develop thorough test plans as needed, and to ensure status and schedules are communicated - Verifies and identifies issues as either legitimate technical product flaws or simple user training deficiencies - Interacts extensively with existing customers troubleshooting technical issues - Engage cross-functional resources both internally and with customers to solve problems - Perform all responsibilities in compliance with all HealthEdge policies, including without limitation those related to information privacy and security - Attend and participate in team meetings and in-service activities, as necessary - Provide high quality of work and identify opportunities for continual improvement - Communicate effectively with customers both verbally and in writing - Works closely with the customer through Service Desk or 1-800 numbers which are the mode for client interaction for logging in the service requests - Reproduces / triages the customer reported issues / services with their product expertise and collected data from the client filled questionnaire - Provide FAQ customer support (Helper Text or FAQ or Release Notes) - Triage Data load (interface), Config Sync, Third Party Integrations, APIs, SSO, Letters and Tableau reports related tickets - Support and work closely with cross functional teams during patch upgrades and major upgrades for a smooth release experience for the customer which mostly happens over the weekends - Occasionally on call support during weekends and late working hours - Other duties as assigned What You Bring: - Bachelor’s degree: preferably in Computer Science, Information Systems, Information Technology, or health care-related field from an accredited university required - Master’s degree preferred - 2-3 years of related experience - An understanding of HIPAA and other federal and state laws and regulations relating to data privacy and security - Have at least two (2) years of experience providing software support to end users - Demonstrated ability to handle tier I and tier II client scenarios - An understanding of technology and how it may facilitate improved patient outcomes and lower costs - Exceptional customer service orientation - Technical documentation creation/updating - Experience documenting and tracking user tickets with software such as Jira or similar - Ability to prioritize and execute tasks in a high-pressure environment - Ability to work independently and collaboratively with multidisciplinary teams - Excellent written and verbal communication skills - Excellent computer skills and proficiency with Microsoft Office (Excel, Word, PowerPoint, and Visio) - Ability to be highly organized - Ability to work on multiple initiatives at once and be able to adapt to shifting priorities - Self-starting, energetic, results-oriented team player with entrepreneurial spirit to support our growing business! - Fostering communication - Analytical thinking - Problem solving - Client Focus   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   

Healthedge is looking for a Senior Java Developer who is passionate about solving real world business problems to join our team. As a Senior member of the team, you will be working on developing solutions that help our customers integrate with our product suite.  You will be working as a problem solver with plenty of unique assignments within the department. You will be a key member involved with design discussions, coding on the backend and working heavily with the database and J2EE/integration technologies. You will be an experienced Java developer with background in Service Oriented Architecture (SOA) and enterprise application integration (EAI) concepts and development.  You will be responsible for the design, implementation and development within Java, on the WebLogic Application Server platform. You will be involved in all phases of software development including: requirements definition, design, architecture, development, testing, and integration to bring cutting edge technologies to market. HealthEdge provides the only modern, enterprise-class software platform for healthcare payors. Using the patented HealthRules software suite, health plans, health insurance companies, and other payors can finally respond to new business opportunities and market changes in hours, not months or years, while drastically reducing both IT and operational costs. Leveraging an investment of over $125 million, HealthRules is the most modern, scalable, and cost-effective technology in the industry. HealthEdge is the only choice for payors to survive and thrive in the emerging healthcare economy.  Your impact: - Work as part of agile team to implement new features according to the requirements while adhering to the best coding development standards - Conduct detailed designs and lead design whiteboarding and creation of solution architecture. - Lead in work-breakdown of tasks - Lead peer reviews of design and code - Coordinate release management and bug triaging. - Lead Technical discussions with HealthEdge Customers to find the best possible solutions. - Conduct bug fixing, Implement configuration migration process and other UAT readiness technical task - Perform data loads for UAT readiness and during UAT as requested by the UAT plan - Supports resolution of UAT identified issues and their triage. - Contributes authoring the Implementation Operational Information and (for Support team) and companion spreadsheet for feeds - Performs configuration migration process and another PROD readiness technical task - Performs data loads for PROD readiness. - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII. What you bring: - BS/BA in CS or related field. - Excellent analysis, consulting and communication skills. - Previous experience with in customer-facing roles on professional services engagements. - Minimum of 6 years of development experience in Java/J2EE technologies. - Hands-on experience with XML, Web Services (SOAP, WSDL, etc.), JMS, and SQL. - Experience in complex data analysis, data migrations, and system integration of software products into complex IT environments - Experience in writing/understand quality database queries or Stored Procedures that are reliable, scalable and reusable - Development experience on the Linux operating system and Weblogic Application Server. - Experience working with integration middleware or enterprise system bus (ESB) technologies such as iWay, Spring or Apache Camel and OSGI containers like Apache Karaf. - Experience with Design Patterns and Enterprise Integration Patterns, including file transfers, messaging, routing, transforming, enriching, etc. - Experience with source control software (Bitbucket), unit testing (JUnit), and build automation/CI (Jenkins). - Experience in the health insurance industry (Payors) preferred. - Experience with agile development methodology such as SCRUM or Kanban. - Travel for this position is typically less than 10 %     HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent Travel%: FLSA Classification (USA Only): Exempt Budget/Revenue Responsibility: Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI Remote

Position Overview:   HealthEdge is building out a new program called "The Leading Edge" which is centered around new graduates (i.e May 2023 grads) entering the work force and looking to start their career with support, training and opportunity.  HealthEdge is leading a digitial revolution in Healthcare and it's an exciting time to join us.  As part of the HealthEdge Professional Services team, the Associate Business Consultant is a client-facing role which guides our customers through their implementation of our software. Team members entering the company through this Program are placed on a track which includes extensive product & business consulting curriculum as well as a dedicated mentor to help you grow your career.   Responsibilities include client relationship management, requirements gathering, definition, and system configuration design while working as part of a cohesive project team. The Consulting team supports projects through billable initiatives and works as an advisor to our customers through their implementation from requirements gathering to successful deployment.     *PLEASE NOTE THAT THIS PROGRAM STARTS IN MID-JUNE 2023 AND IS INTENDED FOR MAY 2023 UNDERGRAD STUDENTS   What You Bring:   Successful individuals for this program are passionate about people and healthcare technology and would desire a career at the intersection of where they meet. You would exhibit the following skills and character traits: - 4-year bachelor’s degree with preferred concentration in Healthcare Administration, Business, or similar - Graduating in May 2023 - Prior customer-facing experience and service-oriented nature - Strong ability to work with many people and deadlines in a fast-paced environment - Strong business acumen and ability to be analytical - Strong desire to utilize personality and communication skills to engage & support clients - Strong analytical and problem-solving skills - Strong written and verbal communication skills - High Moral Character – Your natural disposition thinks, feels, and behaves in an ethical manner - Interest in learning about a consulting practice - Understanding revenue generating arm of a Professional Services organization - Exposure to Client software implementations - Learning about strategic relationship management with customers - Basic understanding of HIPPA compliance, PHI and PII  Your Career Path and Impact:   The Leading Edge program focuses on developing graduates of high character, strong business acumen, and raw talent into the Healthcare Business Professionals of the future. - Complete HealthRules product training bootcamp - Complete consulting and industry knowledge training - Gain on-the-job experience with supporting customers during their implementation - Assess the current state of the customer’s environment - Identify and track product gaps - Complete business specification stories including acceptance criteria - Assist in the preparation and delivery of training materials - Work closely to support project members and various project teams - Work closely with stakeholders (i.e. business unit personnel, business experts, other technical staff, vendors, and contractors) to understand and document business and system requirements - Responsible for post implementation support as needed including troubleshooting - Responsible for ensuring unique customer needs are properly translated into business terms and communicated across all applicable domains - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII   Geographic Responsibility: anywhere in the US  Type of Employment: Full-time, permanent Travel%: 25 % travel for collaboration weeks, after year one could go up to 50% FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent upon company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote

Java Engineer HealthEdge is looking for Senior Engineer who is passionate about solving real world business problems to join our team. As a Senior Engineer you will be working on the product from top to bottom, while creating and enhancing capabilities in various modules.  In this role you will be handle performance tuning, address customer issues and be the chief problem solver with plenty of unique assignments within the department. This hire will be a key member involved with design discussions, coding on the backend and will work heavily with the database and J2EE. Who you are: We are looking for an experienced Java developer with background in Service Oriented Architecture (SOA) and enterprise application integration (EAI) concepts and development.  You will be responsible for the design, implementation and development within Java on the WebLogic Application Server platform. You will be involved in all phases of software development including: requirements definition, design, architecture, development, testing, and deployment to bring cutting edge technologies to market. Your Impact: - Implement new product features according to specific requirements while adhering to the highest professional development standards. - Work as a back-end server engineer in an agile development team alongside other developers, PMs and QA engineers and participate in all phases of the development process. - Design & develop application components in Java to maintain existing code and to create new services. - Solve interesting technology and usability challenges on a daily basis. - Ensure applications receive thorough unit, system, and integration testing. - Provide solution support and troubleshooting following deployment. - Promote agile principles and methodology. - Contribute to the future direction and vision of the product suite including new feature development and bug fixes. What You Bring: - A minimum of 4 years' related experience in a commercial software development role - B.E/ M.S - Computer Science - Strong object-oriented programming skills - Hands-on development experience using Java, J2EE, XML, SOAP and SQL - Prior experience with performance optimization and troubleshooting of Java applications - Linux and shell or other Unix scripting languages as well as with Oracle and relational databases, including experience with database installation, administration, and performance tuning - Experience working with application servers - Prior experience with healthcare applications is a plus - Experience in the full software development lifecycle using an Agile development process - Experience working CI, CD and DevOps practices - Strong problem solving and troubleshooting skills - Excellent communication skills Nice to have: - Experience with healthcare applications - Experience with IntelliJ, JUnit or JunitPerf - Experience working with WebLogic application server - Experience working with SOAP web services - Experience with database installation, administration, and performance tuning  

Position Overview:    Healthedge is looking for a Java Developer who is passionate about solving real world business problems to join our team. As a member of the team, you will be working on developing solutions that help our customers integrate with our product suite.  You will be working as a problem solver with plenty of unique assignments within the department. You will be a key member involved with design discussions, coding on the backend and working heavily with the database and J2EE/integration technologies. You will be an experienced Java developer with background in Service Oriented Architecture (SOA) and enterprise application integration (EAI) concepts and development.  You will be responsible for the design, implementation and development within Java, on the WebLogic Application Server platform. You will be involved in all phases of software development including: requirements definition, design, architecture, development, testing, and integration to bring cutting edge technologies to market. HealthEdge provides the only modern, enterprise-class software platform for healthcare payors. Using the patented HealthRules software suite, health plans, health insurance companies, and other payors can finally respond to new business opportunities and market changes in hours, not months or years, while drastically reducing both IT and operational costs. Leveraging an investment of over $125 million, HealthRules is the most modern, scalable, and cost-effective technology in the industry. HealthEdge is the only choice for payors to survive and thrive in the emerging healthcare economy.  Your Impact:   - Work as part of agile team to implement new features according to the requirements while adhering to the best coding development standards - Develop detailed designs and participate in design whiteboarding and creation of solution architecture. - Participate in peer reviews of design and code - Coordinate release management and bug triaging. - Contribute to technical discussions with HealthEdge Customers to find the best possible solutions. - Conduct bug fixing, Implement configuration migration process and other UAT readiness technical task - Perform data loads for UAT readiness and during UAT as requested by the UAT plan - Supports resolution of UAT identified issues and their triage. - Contribute to authoring Implementation Operational Information documentation (for Support team) and companion spreadsheet for feeds - Perform configuration migration process and another PROD readiness technical task - Perform data loads for PROD readiness. - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII. What You Bring:   - BS/BA in CS or related field. - Excellent analysis, consulting and communication skills. - Previous experience in customer-facing roles on professional services engagements. - Minimum of 3 years of development experience in Java/J2EE technologies. - Hands-on experience with XML, Web Services (SOAP, WSDL, etc.), JMS, and SQL. - Experience in complex data analysis, data migrations, and system integration of software products into complex IT environments - Development experience on the Linux operating system and Weblogic Application Server. - Experience working with integration middleware or enterprise system bus (ESB) technologies such as iWay, Spring or Apache Camel and OSGI containers like Apache Karaf. - Experience with Design Patterns and Enterprise Integration Patterns, including file transfers, messaging, routing, transforming, enriching, etc. - Experience with source control software (Bitbucket), unit testing (JUnit), and build automation/CI (Jenkins). - Experience in the health insurance industry (Payors) preferred. - Experience with agile development methodology such as SCRUM or Kanban. - Travel for this position is typically less than 10 %   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI Remote

Healthedge is looking for a Senior Java Developer who is passionate about solving real world business problems to join our team. As a Senior member of the team, you will be working on developing solutions that help our customers integrate with our product suite.  You will be working as a problem solver with plenty of unique assignments within the department. You will be a key member involved with design discussions, coding on the backend and working heavily with the database and J2EE/integration technologies. You will be an experienced Java developer with background in Service Oriented Architecture (SOA) and enterprise application integration (EAI) concepts and development.  You will be responsible for the design, implementation and development within Java, on the WebLogic Application Server platform. You will be involved in all phases of software development including: requirements definition, design, architecture, development, testing, and integration to bring cutting edge technologies to market. HealthEdge provides the only modern, enterprise-class software platform for healthcare payors. Using the patented HealthRules software suite, health plans, health insurance companies, and other payors can finally respond to new business opportunities and market changes in hours, not months or years, while drastically reducing both IT and operational costs. Leveraging an investment of over $125 million, HealthRules is the most modern, scalable, and cost-effective technology in the industry. HealthEdge is the only choice for payors to survive and thrive in the emerging healthcare economy.  Your impact: - Work as part of agile team to implement new features according to the requirements while adhering to the best coding development standards - Conduct detailed designs and lead design whiteboarding and creation of solution architecture. - Lead in work-breakdown of tasks - Lead peer reviews of design and code - Coordinate release management and bug triaging. - Lead Technical discussions with HealthEdge Customers to find the best possible solutions. - Conduct bug fixing, Implement configuration migration process and other UAT readiness technical task - Perform data loads for UAT readiness and during UAT as requested by the UAT plan - Supports resolution of UAT identified issues and their triage. - Contributes authoring the Implementation Operational Information and (for Support team) and companion spreadsheet for feeds - Performs configuration migration process and another PROD readiness technical task - Performs data loads for PROD readiness. - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII. What you bring: - BS/BA in CS or related field. - Excellent analysis, consulting and communication skills. - Previous experience with in customer-facing roles on professional services engagements. - Minimum of 6 years of development experience in Java/J2EE technologies. - Hands-on experience with XML, Web Services (SOAP, WSDL, etc.), JMS, and SQL. - Experience in complex data analysis, data migrations, and system integration of software products into complex IT environments - Experience in writing/understand quality database queries or Stored Procedures that are reliable, scalable and reusable - Development experience on the Linux operating system and Weblogic Application Server. - Experience working with integration middleware or enterprise system bus (ESB) technologies such as iWay, Spring or Apache Camel and OSGI containers like Apache Karaf. - Experience with Design Patterns and Enterprise Integration Patterns, including file transfers, messaging, routing, transforming, enriching, etc. - Experience with source control software (Bitbucket), unit testing (JUnit), and build automation/CI (Jenkins). - Experience in the health insurance industry (Payors) preferred. - Experience with agile development methodology such as SCRUM or Kanban. - Travel for this position is typically less than 10 %     HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent Travel%: FLSA Classification (USA Only): Exempt Budget/Revenue Responsibility: Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI Remote

Release Deployment Coordinator At HealthEdge, we are passionate about providing healthcare payors with technology that enables them to innovate, reduce costs, and address the business imperatives of the evolving healthcare economy. As we continue to grow, we are focused on exceeding our client’s expectations for quality when it comes to software deployments and releases. Overview: The Release Deployment Coordinator will work with Onshore Professional Services teams to - Orchestrate/support deployments for planned changes such as Database Refreshes, Application Upgrades, etc. executed by the Offshore Operations team - Provide coverage for Environment Management in the off-business hours. - Create tickets for various scenarios per the Change Management process. - Key Focus Areas for this role - Deployment Management – Orchestrate deployments - Change Management – Enforce CM processes established - Environment Management – Ensure Environments are in a last known good state - Implementation Management – Understand Payor implementation What you will do: - Deployment Management - Manage end to end logistics of change management - Ticket – Create/Assist - Schedule with Operations including attending CAB meetings, if applicable - Orchestrate the deployment - Manage Customer Communications on customer’s environments. - Customer Onboarding to HealthEdge deployment processes - Onboard the customer - Release Management - Help customer with adopting the best releases - Manage end to end logistics for upgrades - Environment Management - Ensure the environments are in a last known good state - Leverage appropriate teams to troubleshoot and resolve environmental issues.       What you will bring: - Deployment Management - The ability to effectively communicate and coordinate between multiple teams including Infrastructure, Support, On-Call, Development, QA, SMEs, architects, and business stakeholders as well as with client teams. - A focus on a zero/minimum-error software delivery scenarios. - Hands-on experience with hot fixes for software applications and the ability to seek alternatives in case of deploy/code failures. - Knowledge of both legacy releases and release management processes using current trends and tools in the industry including DevOps and CI/CD. - A working knowledge of Jenkins, configuration management database (CMDB), code packaging, Jira, Salesforce, ELK, Git Hub, AWS - Change Management - Solid functional and technical experience with Release and Change Management processes, including configuring environments for application migration. - An in depth understanding of ITIL/ITSM practices and solutions development from the drawing board to production delivery - Environment Management - Experience with troubleshooting scenarios in production environments hosted in Linux OS to ensure the environments are restored to the last known good state. - Prior experience with disaster recovery exercises between data centers involving applications as well as database servers. - Qualifications - Must-haves - Bachelor’s degree in computer science, information systems, or similar discipline or the equivalent combination of education and experience - Emotional Quotient Expected: Can do attitude along with self-awareness and motivation to constantly learn and improve. - Atleast 5 years of technical software implementation experience including configuring environments for application migration. - Solid understanding of Release & Change Management processes - Strong problem-solving and analytical skills - self-starter who can dive into complex projects and take it forward with minimal supervision - Experience working with Linux server environments, enterprise collaboration applications, network technologies. - Strong focus on customer service - Experience working with Web Applications, Databases and Web Services (Any technology). - Nice-to-haves - Design and develop solutions using Web, Database and Scripting technologies (Any technology). - Experience with HealthCare Payor Implementation (replacement or new) for any line of business (Medicare, Medicaid, etc.)  

The Service Desk Engineer will provide first-class services, solutions and support to both local and remote associates.  The ideal candidate will have prior experience as a Service Desk Engineer, supporting a wide array of hardware and software for a fast-paced and high-energy environment.  As part of the Service Desk Team, you will utilize a wide range of technologies and best practices, combined with deep knowledge of HealthEdge’s standards and security requirements, to provide top notch customer support.   What You’ll Be Doing - Addressing all end user requests that come in via Ticketing system, phone and Slack - Documenting procedures, best practices and performing training or application support as needed - Responsible for researching and solving IT endpoint hardware problems/issues - Support the Software upgrade cycle, including the development of IT process and procedures behind keeping machines and software current - 24/7 on-call duty may be required - Support of end user mobile devices (iPhone, iPad, Android) - Assist on Corporate IT and Customer impacting projects as needed. - Other duties as assigned Requirements: - Strong orientation to customer service and delighting customers - Successfully executes all assignments timely and within acceptable quality levels - Asks for help and works collaboratively with team members when issues present themselves; does not settle for not knowing the outcome or resolution steps for important issues - Effective communicator/documenter – documents process and trains team members with ease - Identifies knowledge gaps and closes them; demonstrates consistent intellectual curiousity and drive to learn more and self-develop himself/herself - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII Qualifications: - 1-5 years’ experience with Windows (Client & Server), and Mac (Client) operating systems and troubleshooting problems with Windows-related software, including: - Active Directory Users and Groups - Microsoft Office Applications - Strong analytical and problem-solving skills across multiple platforms. (HW, OS, Network, etc.) - Ability to field Tier I-III support requests, via ticket, email, slack, phone and ad-hoc walk-ups - Well organized with strong HW\SW inventory, asset\license management and capacity planning abilities - Working knowledge of deploying and troubleshooting client endpoints (Win10, OSX) - Flexibility to provide after-hours support on a rotational basis Preferred/Nice to have: - Associate degree in computer-related disciplines or equivalent work experience - Experience with Enterprise Collaboration tools (SharePoint, Slack, Zoom, Webex) - Experience with Endpoint Security software - Ability to deploy and support misc. office equipment (printers, projectors, video conf.). - Knowledge of VOIP or UCaaS in an enterprise setting - Experience with Networking (L2/L3) concepts.

Position Summary: HealthEdge is looking for a Principal Engineer who is passionate about solving real-world business problems to join our team.As a Senior member of the team, you will be working on developing solutions that help our customers integrate with our product suite.You will be working as a problem solver with plenty of unique assignments within the department.You will be a key member involved with design discussions, coding on the backend and working heavily with the database and J2EE/integration technologies. You will be an experienced Java developer with background in Service Oriented Architecture (SOA) and enterprise application integration (EAI) concepts and development. You will be responsible for the design, implementation and development within Java, on the WebLogic Application Server platform. You will be involved in all phases of software development including, requirements definition, design, architecture, development, testing, and integration to bring cutting edge technologies to market. Designation: Principal Engineer - JavaLocation: Bengaluru (HealthEdge India Development Centre) Reports to: Engineering Manager – Development  Role & Responsibilities: • Work as part of agile team to implement new features according to the requirements while adhering to the best coding development standards• Conduct detailed designs and lead design whiteboarding and creation of solution architecture.• Lead in work-breakdown of tasks • Lead peer reviews of design and code• Coordinate release management and bug triaging. • Lead Technical discussions with customers to find the best possible solutions.• Conduct bug fixing, Implement configuration migration process and other UAT readiness technical task• Perform data loads for UAT readiness and during UAT as requested by the UAT plan• Supports resolution of UAT identified issues and their triage.• Contributes authoring the Implementation Operational Information and (for Support team) and companion spreadsheet for feeds• Performs configuration migration process and another PROD readiness technical task• Performs data loads for PROD readiness. • Perform all job functions consistent with company policies and procedures, including those which govern handling PHI and PII.    RequirementsRequired Candidate Profile Qualifications: •Bachelor’s degree BE/B Tech computer science Experience: • Minimum of 9 years of development experience in Java/J2EE technologies. Desired Skill:• Excellent analysis, consulting and communication skills. • Previous experience with customer-facing roles on professional services engagements.• Hands-on experience with XML, Web Services (SOAP, WSDL, etc.), JMS, and SQL.• Experience in complex data analysis, data migrations, and system integration of software products into complex IT environments• Development experience on the Linux operating system and Web logic application Server.• Experience working with integration middleware or enterprise system bus (ESB) technologies such as iWay, Spring or Apache Camel and OSGI containers like Apache Karaf.• Experience with Design Patterns and Enterprise Integration Patterns, including file transfers, messaging, routing, transforming, enriching, etc. • Experience with source control software (Bitbucket), unit testing (JUnit), and build automation/CI (Jenkins).• Experience with distributed messaging system like Apache Kafka and distributed search and analytics engine like Elastic search is required. • Experience in the health insurance industry (Payors) preferred.• Experience with agile development methodology such as SCRUM or Kanban.