Overview:

The Senior Release Coordinator leads the planning, coordination, and execution of complex application releases at HealthEdge. Operating with a high degree of independence, this role serves as a strategic partner to cross-functional teams – guiding release strategy, driving process maturity, and ensuring consistent, high-quality delivery outcomes. The Senior Release Coordinator takes ownership of multi-stream release cycles, mentors junior team members, influences the continuous improvement of release management frameworks, and communicates release posture and risk to senior leadership and key stakeholders. This role is expected to identify systemic issues, recommend solutions, and lead the resolution of escalated release blockers with minimal direction. 

Strategic Planning & Release Ownership 

• Own end-to-end planning and execution of highly complex, multi-team release cycles, including cross-product and cross-environment dependencies. 

• Define and drive release strategy in alignment with organizational goals, product roadmaps, and customer commitments. 

• Develop, maintain, and continuously mature release schedules, milestone frameworks, and dependency maps across concurrent release streams. 

• Proactively identify scope, schedule, and risk exposure at the release level and drive resolution before impact occurs. 

• Lead scope-locking processes and change control governance, ensuring adherence to release gates and decision criteria. 

Stakeholder Engagement & Executive Communication 

• Serve as the primary escalation point and trusted advisor for release-related issues across product, engineering, QA, and business stakeholder groups. 

• Communicate release status, risk posture, and strategic recommendations to senior leadership and executive sponsors with clarity and confidence. 

• Lead cross-functional release readiness reviews, risk assessments, and post-release retrospectives, driving actionable outcomes and process improvements. 

• Facilitate alignment across multiple value streams during complex or conflicting release scenarios, exercising sound judgment to recommend a path forward. 

• Partner with external vendors and third-party integration teams on release coordination activities requiring senior-level engagement. 

Process Maturity, Governance & Continuous Improvement 

• Design, document, and champion release management processes and standards, including change control procedures, version control governance, and release gating criteria. 

• Lead the evaluation and implementation of automation, tooling enhancements, and scalability improvements across release management workflows. 

• Drive adoption of release management best practices across development, QA, and product teams through structured enablement and consistent execution. 

• Maintain and govern Release Management artifact repositories, ensuring documentation accuracy, completeness, and accessibility. 

• Identify and act on opportunities to consolidate, simplify, or standardize release processes – including off-cycle, hotfix, and emergency release pathways. 

Leadership, Mentorship & Team Development 

• Provide day-to-day guidance and mentorship to the Release Team, stakeholders and others. 

• Model and reinforce release management standards, communication norms, and cross-team collaboration practices across the release team. 

• Contribute to onboarding, training, and knowledge transfer for new team members and stakeholders entering the release management ecosystem. 

• Act as a subject matter expert and strategic resource for the HRP Release Team and broader Release Management organization. 

• Contribute to team-level goal setting, process design initiatives, and organizational capability-building efforts in an advisory or leading capacity. 

Operational Excellence & Decision-Making 

• Exercise independent judgment in evaluating release risks, approving or escalating scope changes, and determining release readiness across assigned release cycles. 

• Coordinate and manage all release requests end-to-end, including approval workflows, stakeholder alignment, and deployment coordination. 

• Make real-time decisions during release execution to protect delivery commitments while minimizing operational risk. 

• Serve as a decision-ready escalation resource when release blockers, stakeholder conflicts, or process ambiguities require authoritative resolution. 

Experience & Education 

• 5+ years of progressive experience in release coordination, release management, or a closely related role within a software development organization. 

• Demonstrated track record of managing complex, multi-product or multi-team release cycles with a high degree of independence. 

• Bachelor's degree preferred; Associate's degree or equivalent combination of education and experience required. 

• Prior experience in a senior individual contributor or informal leadership capacity, including mentoring peers or leading process improvement efforts. 

Technical Skills & Tooling 

• Advanced proficiency in release management and project tracking tools such as Jira, Confluence, Azure DevOps, or equivalent platforms. 

• Experience with release automation frameworks, CI/CD pipeline concepts, and integration tooling in a SaaS or enterprise software environment. 

• Familiarity with version control systems (e.g., Git) and release branching strategies. 

• Demonstrated ability to analyze release metrics, identify trends, and leverage data to drive process improvements and stakeholder reporting. 

• Experience designing or administering Jira workflows, boards, and reporting configurations is a plus. 

Knowledge & Methodology 

• Deep working knowledge of SDLC methodologies, Agile and SAFe principles, and release management best practices. 

• Strong understanding of change control frameworks, risk management concepts, and operational readiness criteria. 

• Familiarity with ITSM concepts (e.g., ITIL) and their application to release and change management processes. 

• Healthcare technology or health plan industry experience is advantageous. 

Competencies & Attributes 

• Exceptional organizational skills with a demonstrated ability to manage competing priorities across simultaneous high-complexity release cycles. 

• Executive-level communication and influencing skills; able to navigate stakeholder dynamics and build alignment without formal authority. 

• Proven ability to operate with minimal direction, exercise sound judgment, and make confident decisions under pressure. 

• Strong facilitation skills with experience leading structured meetings, risk reviews, and retrospectives with diverse, cross-functional groups. 

• Proactive, continuous improvement mindset with a commitment to raising standards and investing in team capability. 

• Resilient and composed in fast-paced, high-stakes release environments; models calm and clarity for the broader team. 

Geographic Responsibility:  Remote, US

Type of Employment: Full-time, permanent 

FLSA Classification (USA Only): Exempt 

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

• Work across multiple time zones in a hybrid or remote work environment. 

• Long periods of time sitting and/or standing in front of a computer using video technology. 

• May require travel dependent on company needs. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check. 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

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**The annual US base salary range for this position is $108,000 to $115,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.