Overview

As a Senior Project Manager, you will be at the center of high-impact healthcare technology transformations, leading complex, multi-workstream delivery projects that directly shape how health plans serve their members. You will be a trusted partner for clients and internal teams, ensuring every implementation is aligned to strategic goals, managed with discipline, and delivers an exceptional customer experience. 

In this role, you will lead the planning and delivery of enterprise software implementations for health plan clients across HealthEdge's full product portfolio, including HealthRules Payer, GuidingCare and Source. You will own outcomes across the full implementation lifecycle, from discovery and kickoff through go-live and post-launch optimization, guiding cross-functional teams and client stakeholders to success. The ideal candidate combines strong leadership, technical fluency, and stakeholder savvy with a passion for improving healthcare through modern, data-driven technology. 

Key Responsibilities 

Project Planning and Execution 

• Define project scope, objectives, and deliverables in collaboration with clients and internal teams. 

• Develop and maintain detailed project plans, including timelines, resourcing, milestones, and risk management strategies. 

• Lead all phases of the project lifecycle, ensuring projects are delivered on time, within budget, and to defined quality standards. 

Team Leadership and Management 

• Lead cross-functional project teams, ensuring clear roles, responsibilities, and deliverables. 

• Provide guidance, coaching, and feedback to team members to foster collaboration, accountability, and high performance. 

• Drive effective team ceremonies and working sessions, maintaining alignment across all project contributors. 

Client and Stakeholder Communication 

• Serve as the primary point of contact for clients and key stakeholders throughout the project lifecycle. 

• Facilitate regular status updates, executive-level readouts, and milestone reviews to ensure transparency and alignment. 

• Manage senior-level customer expectations, address concerns promptly, and build strong, long-term relationships that support client satisfaction and retention. 

Risk, Issue, and Dependency Management 

• Identify, document, and proactively manage project risks, issues, and dependencies with clear owners and action plans. 

• Escalate and resolve impediments quickly to minimize disruption to timelines and deliverables. 

• Regularly inspect project health and adjust plans as needed to maintain momentum and outcomes. 

Resource and Budget Management 

• Own project budgets, tracking expenditures and ensuring financial objectives and margin targets are met. 

• Partner with resource managers to secure, allocate, and optimize project staffing in line with priorities and timelines. 

• Monitor utilization across multiple workstreams to ensure efficiency and sustainability. 

Quality Assurance and Delivery Excellence 

• Ensure delivery of high-quality solutions that meet client requirements, regulatory expectations, and internal standards. 

• Collaborate with QA and technical teams to establish test strategies, resolve defects, and validate deliverables. 

• Confirm that documentation, approvals, and acceptance criteria are complete for successful go-live and closure. 

Reporting, Metrics, and Governance 

• Track and report key project metrics, including schedule, budget, scope, risks, and benefits realization. 

• Provide clear, data-driven insights and recommendations to leadership based on project performance. 

• Maintain project artifacts and ensure adherence to company governance, methodologies, and best practices. 

Requirements and Qualifications 

Required 

• Bachelor's degree in Computer Science, Engineering, Business, or a related field; master's degree is a plus. 

• 8+ years of project management experience leading software implementation or delivery projects. 

• 5+ years of experience with healthcare payer core administration platforms, including HealthRules Payer or comparable platforms. 

• Proven experience delivering projects using both agile methodologies, such as Scrum or Kanban, and waterfall approaches. 

• Strong understanding of the software development lifecycle, implementation processes, and project management best practices. 

• Proficiency with project and work management tools such as Smartsheet, Jira, Trello, MS Project, or Asana. 

• Excellent communication, negotiation, and presentation skills, with demonstrated success influencing senior stakeholders. 

Preferred 

• PMP, CAPM, CSM, or equivalent project management certification; active certification strongly preferred. 

• Experience working with health plans, payers, or healthcare technology organizations. 

• Background leading multi-organization or vendor-partner delivery environments. 

Work Environment 

The physical demands described here represent those that must be met to successfully perform the essential functions of this job. The employee is occasionally required to move around the office environment and may require close vision for computer-based work. Travel may be required based on company needs. 

Equal Opportunity Statement 

HealthEdge is committed to building an inclusive environment where all employees belong, make an impact, and deliver exceptional software and services. We are an equal opportunity employer and encourage all qualified individuals to apply. 

Geographic Responsibility:  US

Type of Employment: Full-time, permanent 

Travel%: 0 

FLSA Classification (USA Only): Exempt 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check. 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

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**The annual US base salary range for this position is $123,000 to $131,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.