Technical Services Engineer

Summary

A skilled and highly organized Technical Services Engineer with over 5 years of experience in supporting, troubleshooting, and optimizing ETL processes and software applications. Proficient in scripting languages like Python, C#, Shell, and database management (SQL/NoSQL). Experienced in providing technical support, resolving production issues, and collaborating with cross-functional teams to ensure reliable and high-performance software solutions. Familiarity with tools like Airflow, Talend, and Redix enhances the ability to deliver efficient support services.

Essential Duties and Responsibilities

• Support ETL Processes: Provide ongoing support for ETL pipelines processing large healthcare datasets, ensuring reliability and performance.
• Production Issue Resolution: Perform production support activities by analyzing issues, code fixes, troubleshooting technical problems, and delivering immediate solutions.
• Customer Interaction: Collaborate with customers to diagnose and resolve software-related issues effectively.
• Monitoring and Deployment: Deploy, orchestrate, and monitor jobs to ensure smooth operations across environments.
• Documentation: Create detailed process documentation, architecture diagrams, and deployment guides for internal use.
• Continuous Improvement: Identify opportunities for process improvements to enhance system efficiency.
• Team Collaboration: Actively participate in team meetings and scrum activities to align on support strategies.
• Weekend Support: Provide occasional weekend support to address critical issues.
• Feedback Integration: Seek feedback from stakeholders to improve skills and adapt processes.

Knowledge and Responsibilities

• Apply principles of troubleshooting and problem-solving to address complex software issues.
• Interface with developers, business analysts (BAs), delivery managers, QA teams, project managers, and account managers to ensure smooth operations.
• Collaborate on ticketing tools like JIRA for issue tracking and resolution.

Qualifications

Education:

• Bachelor’s degree in Computer Science or related fields (or equivalent work experience).
• 5+ years of hands-on experience C#, SQL and scripting languages.

Technical Skills:

• Expertise in Python, C#, Shell scripting for automation and troubleshooting.
• Advanced knowledge of SQL query optimization, stored procedures, and NoSQL databases like MongoDB.
• Familiarity with Airflow, Talend Studio, Redix, Azure Service Bus/Kafka messaging platforms.
• Experience with CI/CD pipelines for deployment automation.
• Proficient in using version control systems like Bitbucket/Git.

Healthcare Data Knowledge:

• Familiarity with healthcare data formats such as EDI files (834, 278, 837, 999).

Additional Skills:

• Strong communication skills for effective collaboration across teams.
• Agile methodology experience for iterative development processes.

Preferred Experience

• Hands-on experience with cloud technologies like Azure pipelines
• Knowledge of claim systems such as Facets or Health Rules Payor.
• Familiarity with monitoring tools for proactive issue detection.

Location/Travel

This position is based in Hyderabad office, India. Flexibility to work across time zones during US Eastern Time hours is required. Occasional travel may be necessary based on company needs.

Work Environment

The role involves extended periods of sitting at a workstation or desk while working on a computer. Tasks require sound perception, visual discrimination, and oral communication abilities. Support activities may occasionally require physical effort such as light lifting (5–10 lbs).