Position Overview:  

As the Product Operations Manager, you will be responsible for driving scalable processes, efficiency improvements, and strategic alignment within the Product team. This role will focus on enhancing product operations through structured processes, tools, and quantitative rigor. You’ll work cross-functionally with product, data, design, and business teams to support prioritization, measurement, and communication, helping the product team deliver impactful outcomes aligned with company goals. This is an individual contributor role, emphasizing strategic influence and execution without direct people management. 

The Product: 

With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, more more than just core administrative processing. That’s why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience. 

Your Impact:  
Drive Scale & Efficiency through Processes & Tooling (35%)

• Standardize and enhance processes, methodologies, and templates for use within the product team and in collaboration with stakeholders. 

• Prioritize initiatives across the full product lifecycle, balancing depth and breadth of process improvements for optimal impact on team effectiveness. 

• Assess and recommend tools and frameworks that drive team efficiency, supporting rollout and adoption as needed. 

• Provide strategic recommendations to leadership on enhancing product team autonomy, accountability, and alignment with organizational goals. 

Quantitative Rigor in Prioritization & Measurement (35%)

• Guide the product team in adopting a data-driven approach to prioritization, ensuring consistency in balancing stakeholder and customer needs. 

• Integrate quantitative goal-setting and measurement frameworks, enabling the product team to build processes based on measurable, testable hypotheses. 

• Collaborate with product managers, data science, and analytics teams to define KPIs and incorporate them into the product lifecycle, ensuring visibility of key metrics across the organization. 

• Partner with data science, product design, and product managers to implement test-and-learn methodologies (e.g., A/B testing, concept testing) for data-driven decision-making. 

Support Quarterly Planning and Roadmap Refinement (10%)

• Assist with quarterly product planning, ensuring alignment on key priorities and outcomes. 

• Provide ongoing input to refine and adapt the product roadmap based on new insights and evolving business needs. 

Enhanced Communications, Stakeholder Governance, and Commercialization (20%)

• Establish governance and communication structures for key stakeholder groups (e.g., CSO, legal & security, sales), ensuring alignment and engagement. 

• Partner with go-to-market teams and executive leadership to implement and standardize commercialization processes, project plans and artifacts. 

• Drive consistent communication of product roadmaps, capabilities, and key performance measures across the organization. 

What You Bring:  

• 8+ years of experience in Product Operations or related roles focused on process improvement and cross-functional collaboration. 

• Strong knowledge of Agile/Scrum methodologies, ideally across different organizations. 

• Expertise in Healthcare IT or payment integrity is highly preferred. 

• Proficiency in product and program management processes and best practices. 

• Technical skills in MS Office, ADO (Azure DevOps), and Confluence. 

• Ability to adapt to and enhance processes within a growth-stage, evolving environment. 

• Skilled at driving collaboration and influencing without authority across multiple organizational levels. 

• Able to form strong, trusting relationships with cross-functional teams and key stakeholders. 

• Demonstrated initiative, with excellent organizational skills to manage multiple workstreams with minimal oversight. 

• Analytical and detail-oriented, bringing a structured approach to project execution. 

• Strong verbal and written communication skills, capable of effectively engaging with product managers, designers, engineers, and other key stakeholders. 

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. 

Geographic Responsibility: While HealthEdge is located in Boston, MA you may live anywhere in the US 
Type of Employment: Full-time, permanent 

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

• Work across multiple time zones in a hybrid or remote work environment. 

• Long periods of time sitting and/or standing in front of a computer using video technology. 

• May require travel dependent on company needs. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. 
  

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

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**The annual US base salary range for this position is $101,000-$159,000/Yr. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.