Overview:

Technical Writer 1s a technical writer on our team, you'll partner with subject matter experts to create documentation that helps healthcare payers process claims accurately and efficiently. We're looking for someone who's organized, naturally curious, loves diving into research, and gets genuine satisfaction from mastering new domains. This role dives deep into healthcare policy and technology—you'll need to move quickly from understanding healthcare reimbursement policies to explaining how our software implements them, all while keeping content accurate and accessible.

Your work directly impacts our users who depend on clear documentation to make timely and accurate decisions for processing millions of dollars in healthcare claims daily. This is an opportunity to work in a rapid delivery environment where your content reaches users quickly. If you're a writer who enjoys continuous learning in a highly collaborative space, this role offers intellectual satisfaction and meaningful impact.

Why HealthEdge? 

The U.S. healthcare industry is a massive and essential sector, valued at $4.4 trillion. It offers around 1.8 million job openings in the healthcare tech industry annually. This reflects the industry's vast opportunities and the growing need for technological advancements. 

Specifically, the U.S. health insurance industry, where HealthEdge operates, is valued at $1.1 trillion. This sector is known for its stability and sustainability, often remaining resilient during economic downturns and other challenging events. 

Impact and Scale: HealthEdge serves over 81 million lives by ensuring their health insurance claims are processed quickly and accurately. With more than 130 customers and over 100 third-party integrations, HealthEdge tackles unique problems at an extraordinary scale daily. We support 48 out of 50 states in the U.S. 

Innovative Transformation: Founded in 2005, HealthEdge is transitioning from a monolithic application architecture to a modern microservices-based architecture. This involves building new services using microservices and migrating legacy services to modern architecture, one step at a time. 

Unique Challenges and Opportunities: Working at HealthEdge offers a unique opportunity to gain unmatched experience. Migrating such a large-scale product with hundreds of customers and processing millions of transactions daily presents challenges that are rare in the industry. 

At HealthEdge, you'll be part of an exciting journey to revolutionize the health insurance industry through innovative technology solutions. We hope you're as excited as we are to take on this challenge and make a significant impact in the healthcare sector. 

What you will do:

• Translate complex healthcare policies and software functionality into accurate and user-friendly release notes, guides, UI copy, and reference materials.
• Analyze and comprehend process flow diagrams and decision trees to document software logic.
• Research and verify information against healthcare and technical resources to ensure documentation accuracy and build deep domain expertise.
• Collaborate with developers, analysts, and subject matter experts throughout the documentation lifecycle, from requirements refinement through final reviews.
• Proactively monitor project timelines and documentation needs within rapid release cycles, identifying gaps or potential issues before they impact deliverables.
• Maintain existing documentation as products evolve, including updating procedures, screenshots, and reference materials.
• Contribute to special projects when needed, including proofing, editing, and formatting content for internal and external users.

What you bring:

• 4-year degree in technical writing, communications, journalism, English, or related field
• 1–3 years of technical writing or comparable experience
• Strong command of the English language—you write clearly, adapt your writing style for different audiences, and edit content for spelling, grammar, and mechanics
• Collaborative mindset with excellent communication skills—you build trust and work effectively with diverse stakeholder groups across different time zones
• Strong critical analysis skills and enthusiasm to learn—you enjoy researching, synthesizing complex and/or technical information, and translating topics into clear and concise written communication
• Strong organizational skills and proactive ownership—you balance multiple priorities and shifting deadlines, track projects through completion, and know when to ask for guidance

• Team-oriented mindset—you invest in building genuine relationships with teammates and believe the best work happens when people support each other

What’s nice to have:

• Familiarity with the healthcare industry
• Experience in an agile SDLC environment
• Experience with Madcap Flare and/or familiarity with HTML and CSS