Position Overview: 

We are seeking an experienced Program Manager to lead complex, multi-project implementations of HealthEdge products for our enterprise healthcare clients. This customer-facing role requires exceptional project management expertise, strong relationship-building skills, and deep understanding of healthcare technology implementations. The successful candidate will serve as the primary point of contact for customers throughout the project, ensuring successful delivery of HealthRules Payer, GuidingCare, and other HealthEdge solutions. 

About Global Professional Services:  

Our Global Professional Services team supports customer-funded service delivery initiatives separate from standard SaaS license support activities. Examples include customer implementations, business expansion, and optimization initiatives. 
 

Your Impact: 

Program Leadership & Strategy 

• Lead end-to-end program management for large-scale customer implementations involving multiple HealthEdge products 

• Develop and maintain comprehensive program roadmaps, timelines, and delivery milestones 

• Coordinate cross-functional teams including Professional Services, Engineering, QA, and Customer Success 

• Manage program scope, budget, and resource allocation across multiple concurrent projects 

• Identify and mitigate program-level risks and dependencies 

Customer Relationship Management

• Serve as primary customer liaison for the Program 

• Facilitate regular customer steering committee meetings and executive briefings 

• Build and maintain strong relationships with customer stakeholders across all organizational levels 

• Drive customer achievement of key performance indicators (KPIs) and business objectives through successful implementation and optimization 

• Proactively address customer concerns and escalations to ensure satisfaction 

• Partner with sales teams during pre-sales activities and contract negotiations 

Project Oversight & Delivery

• Oversee multiple projects 

• Ensure adherence to HealthEdge implementation methodologies and best practices 

• Monitor program health, identify at-risk deliverables, and implement corrective actions 

• Coordinate go-live activities and post-implementation support transitions 

• Manage change orders, scope adjustments, and contract modifications 

Operational Excellence 

• Utilize project management tools (OpenAir, Salesforce) to track progress and resource utilization 

• Prepare and deliver executive dashboards and program status reports 

• Conduct regular program health checks  

• Support capacity planning and resource forecasting initiatives 

• Drive continuous improvement in delivery processes and customer experience 
   

What You Bring: 

• Bachelor's Degree in a related field 

• 5 or more years of experience leading complex, billable, software delivery-based projects to external clients 

• Good understanding of software development processes including agile methodologies such as SCRUM/Kanban 

• Knowledge of JIRA (or similar tools) is considered an asset 

• Experience with SmartSheet is considered an asset 

• Experience with Agile/Scrum methodologies 

• Familiarity with enterprise resource planning (ERP) systems is preferred 

• PMP Certification preferred 

• Superior problem-solving abilities coupled with strong decision-making capabilities 

• Outstanding verbal and written communication skills as well as interpersonal skills 

• Proactive attitude combined with an eagerness to learn new technologies 
   

Preferred Qualifications: 

• Healthcare MBA or relevant advanced degree 

• Experience with HealthEdge products HealthRules Payer and GuidingCare 

• Background in management consulting or professional services 

• Six Sigma or similar process improvement certification 

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. 

Geographic Responsibility: While HealthEdge is located in Boston, MA you may live anywhere in the US 
Type of Employment: Full-time, permanent 

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

• Work across multiple time zones in a hybrid or remote work environment. 

• Long periods of time sitting and/or standing in front of a computer using video technology. 

• May require travel dependent on company needs. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. 
 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

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