Position Overview:  

As the Product Operations Manager, you will be responsible for driving scalable processes, efficiency improvements, and strategic alignment within the Product team. This role will focus on enhancing product operations through structured processes, tools, and quantitative rigor. You’ll work cross-functionally with product, data, design, and business teams to support prioritization, measurement, and communication, helping the product team deliver impactful outcomes aligned with company goals. This is an individual contributor role, emphasizing strategic influence and execution without direct people management. 

The Product: 

With Source, we’re changing the industry narrative, providing a more holistic approach to payment integrity that focuses on comprehensive reimbursement, agile editing, and integrated analytics. Our interoperable, cloud-based solution is modular to meet a health plan’s needs today and extensible to grow with their organization over time—bringing disparate parts of a payer’s organization together for improved accuracy and insights. The Source platform offers the ability for clients to unlock transformation at the reimbursement, payment integrity, and enterprise level. Our Reimbursement Transformation features Medicare and Medicaid content coupled with flexible contract configuration capabilities for Commercial lines of business. Payment Integrity Transformation includes rich editing libraries with history-based capabilities, easy development of customized edits, and improved transparency to reduce vendor dependency and increase control. As a complete solution, clients can achieve Enterprise Transformation, where root-cause issues are identified and addressed upstream, and all aspects of claims operations are centralized for comprehensive business intelligence. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience. 

Your Impact:  
Drive Scale & Efficiency through Processes & Tooling (40%) 

• Standardize and improve processes, approaches, and templates used both internally by product team and in collaboration with stakeholders 
• Prioritize efforts across both breadth of product lifecycle and depth / detail of processes / tools considering impact on team and effort / degree of change 
• Evaluate and recommend tools and frameworks that help the product team improve effectiveness and support their rollout  
• Make recommendations to leadership on how to improve product team autonomy, accountability, and alignment to company goals 

Quantitative Rigor in Prioritization & Measurement (40%) 

• Support product team in driving consistent prioritization considering diverse stakeholder and customer needs 
• Bring data-driven approach to prioritization and measurement by incorporating quantitative goal-setting, testable hypothesis, and measurement frameworks to product processes 
• Support product team in identifying KPIs and measures and work with product managers and data science & analytics team to incorporate measurements into product and ensure measures are communicated across the organization 
• Work with data science / analytics, product design, and product managers to bring test-and-learn into solution (e.g., concept testing, A/B testing, etc.) 
• Support quarterly planning efforts and ongoing roadmap refinement 

Improved Communications, Stakeholder Governance and Commercialization (20%) 

• Support efforts to establish the appropriate governance & communications structures for key stakeholder groups (e.g., CSO, legal & security, sales, etc.) 
• Partner with GTM org and executive leadership to implement commercialization process and standards 
• Help ensure consistent communication of product roadmaps, capabilities, and key performance measures across organization 

What You Bring:  

• B.S. or B.A. degree required 

• 2-4+ years working in a Product Operations role or otherwise engaging in ongoing efforts to improve processes and collaboration 

• 3+ years of agile / scrum experience at different organizations 

• Strong knowledge of Healthcare IT or payment integrity subject matter 

• Strong knowledge of product & program management processes and best practices 

• Strong knowledge of MS Office, ADO, and Confluence 

• Can both adapt to and improve upon maturing process in an evolving growth-stage company  

• Ability to develop and own a point-of-view while still maintaining curiosity, humility, and openness to new perspectives 

• Ability to work effectively and drive collaboration across multiple levels of the organization and influence without authority 

• Ability to form trusting relationships across the product development organization and key stakeholder groups  

• High-level of initiative with strong organizational skills and ability to progress against multiple workstreams with minimal direction / oversight 

• Takes accountability for next steps, project plans, and commitments 

• Brings analytical thinking and an organized / detail-oriented approach to execution 

• Flexible and adaptive in ambiguous environments 

• Strong verbal and written communication skills, able to clearly and persuasively communicate with product managers, designers, engineers, and other key stakeholders 

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. 

Geographic Responsibility:  U.S. Remote  

Type of Employment: Full-time, permanent 

Travel %: 5% 

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

• Work across multiple time zones in a hybrid or remote work environment. 

• Long periods of time sitting and/or standing in front of a computer using video technology. 

• May require travel dependent on company needs. 
   

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check. 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

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