At HealthEdge, we are passionate about providing healthcare payors with technology that enables them to innovate, reduce costs, and address the business imperatives of the evolving healthcare economy. As we continue to grow, we are focused on exceeding our client’s expectations for quality when it comes to software deployments and releases. 

The Release Manager will work closely with the Application Services Managers, Application Services, Upgrade Project Managers, Product Engineering, Professional Services, Customer Success, and customers to plan and manage deployment of new feature and maintenance releases in SaaS-hosted customer environments. The ideal candidate will be a detail oriented, creative, and critical thinker who can drive execution and handle many tasks and customers simultaneously with efficiency and effectiveness.

About Technology Team:

Our Technology Team is a dynamic group of innovators reshaping the future of healthcare technology. This team thrives on collaboration, bringing together top talent from diverse backgrounds to create scalable, secure, and cutting-edge platforms. With expertise in cloud infrastructure, AI, and user experience design, they enable transformation for healthcare health plan solutions. Beyond technical excellence, the HealthEdge Technology Team is passionate about empowering clients. They prioritize transparency, thoughtful resource allocation, and a commitment to seamless experiences. Guided by visionary leadership and a deep enthusiasm for innovation, this group is redefining what’s possible in healthcare technology.

Your Impact:

• Review release notes for new product versions and determine changes necessary for customers.  

• Oversee HealthRules Payer application deployment strategies for HealthEdge’s clients, including feature release and Maintenance release deployments, and promotion processes.  

• Create and maintain a detailed deployment schedule in collaboration with various stakeholders.  

• Collaborate with engineers to develop a comprehensive playbook for new product releases.  

• Maintain deep understanding of product ecosystem and its interdependencies and leverage various tools available for environment management & stability. 

• Develop and maintain the issue and risk register for every client during a feature upgrade.  

• Ensure issues reported and resolutions implemented are baked into subsequent deployment playbooks.  

• Manage and standardize programs to meet the release/deployment and quality criteria with a focus on standardization & repeatability in a continuous improvement environment.   

• Lead the effort on cross-functional collaboration with TechOps, Product, Professional Services, and Dedicated Teams with regard to upgrades.  

• Build consensus and lead decision making through nebulous problems. 

• Create solutions to challenges and make informed recommendations to ensure uninterrupted business and high-quality service to customer. 

• Act as a gatekeeper, ensuring that all cross-functional teams sign off on the release before each promotion to production.  

• Identify & manage risks and clearly communicate them to project stakeholders while proposing solutions.  

• Effectively communicate required delivery dates, deployment pipelines, and releases for project activities.  

• Be involved in code deployments, data base synchronization, and DevOps best practices.  

What You Bring: 

• 5-7 years of experience in IT Operations, Release Management, Configuration Management, Change Management, or System administration in complex environment.  

• Experience working with internal/external teams and documenting environment changes for Releases/Deployments. 

• Solid understanding of complex change deployment playbooks.  

• Solid understanding of software release notes.  

• Experience in managing deployments of changes and new product versions in a complex environment. Deployment or Release Management Experience in SaaS environment is preferred.  

• Prior software implementation experience including configuring environments for application migration. 

• An in depth understanding of ITIL/ITSM practices and solutions development from the drawing board to production delivery, including experience with troubleshooting scenarios in production environments 

• Understanding of SaaS services delivery model.  

• Understanding of ITIL practices.  

• Excellent written and verbal communication.  

• Creative problem-solving skills. 

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US but east coast hours are preferred.
Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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