Product Documentation Intern (Care Solutions) 

HealthEdge is on a mission to drive a digital transformation in healthcare through transaction automation and the enablement of real-time business and clinical engagement among healthcare payers, providers and patients and we are excited to offer our summer internship program for the 6th year!  

HealthEdge offers a paid 12-week virtual internship program that allows students to work on meaningful projects, learn about working in a SaaS company, and have fun along the way! While you are aligned to a specific team throughout the internship, you will get exposure to most of our departments and strategic initiatives via our HealthEdge 101 weekly series. In addition, we provide special events such as our Executive Roundtable and a Fireside Chat with our CEO. But that’s not all! You will also have the opportunity to participate in workshops focused on resume writing, presentations, interview preparation, and more.  

We are currently hiring a Product Documentation Intern to join us in support of our GuidingCare product. The GuidingCare solution suite provides easy-to-use, next-generation data integration and workflow management tools that help our customers operationalize an evidence-based, person-centered Care Management strategy for their membership. With GuidingCare, care managers can streamline coordination across the care spectrum, seamlessly manage clinical and behavioral health needs, automate care and service planning, and identify and target high-risk populations, providing whole-person care.  

See below to learn more about the opportunity and see if it’s a good fit for you! 

As a Product Documentation Intern, you’ll have the ability to: 

• Monitor in-progress product changes for upcoming releases, create release documentation. 

• Format materials and conduct quality control by proofreading and fact-checking deliverables. 

• Write technical and end user topics that will assist readers in using or implementing GuidingCare and related applications. 

• Create content using Madcap Flare. 

• Test application features and update documentation to be more accurate. 

• Interview Subject Matter Experts to learn details about features you are documenting. 

• Organize and streamline content file structure. 

• Proof-read documents. 

• Provide feedback and look for ways to improve our documentation. 

• Contribute to other administrative or special projects as needed. 

We ask that you are: 

• Currently pursuing a degree in technical writing, communications, journalism, English, or comparable field. 

• Knowledgeable about basic word processing application capabilities such as Microsoft Word and Excel. 

• An excellent verbal and written communicator 

• Detail-oriented and organized—adept at handling shifting priorities in a fast-paced environment. 

• Able to effectively communicate and collaborate with diverse stakeholder groups and individuals. 

• Proactive, naturally inquisitive, and motivated to learn. 

• Able to balance the need for direction with self-motivated efforts. 

• Confident enough to voice issues comfortably. 

Extras! But not required: 

• Basic knowledge of HTML and CSS. 

• Experience with Madcap Flare or similar tech writer tools 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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