Technical Services & Support Intern- Summer Internship

HealthEdge is dedicated to driving digital transformation in healthcare through transaction automation and real-time business and clinical engagement among healthcare payers, providers, and patients. We are excited to offer our summer internship program for the 7th year! 

Internship Program: HealthEdge offers a paid 12-week virtual internship program that allows students to work on meaningful projects, learn about working in a SaaS company, and have fun along the way! Interns will be aligned to a specific team but will also get exposure to various departments and strategic initiatives through our HealthEdge 101 weekly series. Additionally, we provide special events such as Executive Roundtables, Fireside Chats with our CEO, and workshops focused on resume writing, presentations, interview preparation, and more. 

We are currently hiring a Technical Services & Support Intern to support our HealthRules Payer product. HealthRules Payer has been ranked number one in its class among core administration platform solutions. Besides delivering 90%–97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefit plans and provider contracts. And it provides business insights that improve outcomes, lower costs, and increases transparency.  

As a Technical Services & Support Intern, you’ll have the ability to: 

• Increase ticket efficiency with tools and automation 
• Create / review ticket guides and training 
• Work on AppD alert reconciliation and consolidation 
• Assist a customer aligned team with ticket investigation and resolution 
• Develop and refine customer support skills and best practices 
• Build knowledge and experience in the healthcare industry 

We ask that you are: 

• Currently pursuing a degree in a technology major 
• Experienced with SQL / Linux 
• Resourceful and able to seek out and find additional support or tools with general guidance 
• Independent 
• Driven to meet goals and timelines with incremental check-ins 
• Obsessed with details and documentation  
• A strong verbal and written communicator  

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.  

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US  
Type of Employment: Full-time, permanent  

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:   

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  
• Work across multiple time zones in a hybrid or remote work environment.  
• Long periods of time sitting and/or standing in front of a computer using video technology.  
   

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.  
  

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.    

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