Position Overview:   

Our Sales Operations Team plays a crucial role in driving our business forward, and we are seeking a talented Senior Commercial Operations Analyst to support their efforts. The ideal candidate is process and detail-oriented, analytical, and eager to learn. As a Business Operations Analyst, you will be responsible for providing analytical insights and operational support to our sales team. You will analyze sales data, track performance metrics, and identify trends to help improve sales effectiveness and efficiency. Your role will involve collaborating with cross-functional teams to streamline processes, implement best practices, and drive revenue growth. Additionally, you will be responsible for generating reports, conducting sales forecasting, and assisting with sales planning and strategy. 

About Center of Excellence:

Centers of Excellence (COE) are teams whose primary goal is to provide expertise in a specific field. COEs will usually provide support through training, research, and skilled leaders. In the case of HealthEdge, our Centers of Excellence incorporate the Human Resources, IT, Legal and Financial fields, all of which provide support to our Product divisions and allows the enterprise to move forward and achieve its goals.

Your Impact: 

• Analyze sales data and performance metrics to identify actionable insights on trends, opportunities, and areas for improvement. 
• Develop and implement sales dashboards, reports, and sales forecasting models and tools to support sales planning and track sales performance and effectiveness. 
• Plan, deliver, and manage commercial projects and programs, such as sales campaigns, OKR deliverables, and other strategic initiatives.
• Collaborate with cross-functional teams, including sales, marketing, finance, and operations, to optimize processes and workflows. 
• Conduct complex ad-hoc analyses and provide actionable recommendations to drive sales growth and profitability. 
• Monitor and report on sales performance, conversion rates, and sales cycle metrics. 
• Provide training and support to sales team members on sales tools, processes, and systems. 
• Facilitate a cross-functional team of technical and business SMEs to identify and refine business requirements and translate them to business informatics solutions
• Stay up-to-date on industry trends, best practices, and technologies related to sales operations. 

What You Bring: 

• 5+ years experience in a sales reporting, analytics, or similar role, preferably in a high-growth technology, consulting, investment banking, or software industry

• Strong analytical and quantitative skills, with the ability to navigate ambiguity and distill data into clear insights 
• Expertise with Microsoft Excel including advanced features
• Experience with Salesforce or similar 
• Experience with Tableau and/ or Power BI
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously
• Experience working within the Healthcare industry a plus 
• Bachelor's degree in Business, Finance, Economics, or related field

Geographic Responsibility: This is a hybrid role with in office ~1-2x/week preferred (Burlington and/or Boston) 

Type of Employment: Full-time, permanent 

FLSA Classification (USA Only): Exempt 

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
• Work across multiple time zones in a hybrid or remote work environment. 
• Long periods of time sitting and/or standing in front of a computer using video technology. 
• May require travel dependent on company needs. 
   

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check. 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

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