Position Overview: 
As the Head of HealthEdge’s Experience Platform, you will spearhead the design, development, and ongoing enhancement of our healthcare SaaS’s user experience platform. This platform will represent a modern, scalable, accessible, and high performance way of building user experiences across our four products.  You will collaborate across multiple technical and business functions to ensure the platform delivers seamless, intuitive, and impactful experiences for both our healthcare clients and internal stakeholders. Your mission is to drive user-centric innovation while ensuring that the platform scales efficiently to meet the evolving needs of the teams building on it. 
 

Your Impact: 

• Platform Strategy & Leadership 

• Lead the strategic vision for the platform, aligning with business objectives and industry best practices. 

• Collaborate with the CTO, engineering, product management, and data science teams to create a scalable and innovative platform architecture. 

• Drive a culture of continuous improvement and innovation within the tech team, focusing on user experience optimization. 

• Cross-functional Collaboration 

• Partner with product, engineering, and clinical teams to translate business requirements into functional and technical specifications. 

• Ensure platform designs integrate seamlessly with other business systems, including EHRs, patient management tools, and AI-driven solutions. 

• Engage with customer success and support teams to collect and analyze user feedback for continual improvement. 

• User-Centric Design & Development 

• Oversee end-to-end user experience design processes, including user research, journey mapping, wireframing, and usability testing. 

• Manage the design and technical teams to ensure the platform provides an intuitive, accessible, and secure experience for all users, including healthcare providers, administrators, and patients. 

• Maintain a relentless focus on user needs while balancing scalability, performance, and security concerns. 

• Data-Driven Insights 

• Use data analytics to monitor platform performance, user engagement, and satisfaction levels, and leverage insights to inform iterative improvements. 

• Work closely with AI and machine learning teams to personalize user interactions based on predictive analytics and behavior patterns. 

• Platform Scalability & Technical Excellence 

• Ensure that the platform is architected for scalability, reliability, and security in compliance with healthcare regulations (HIPAA, GDPR, etc.). 

• Lead the development of new features and functionalities that align with the future of healthcare delivery, ensuring that they enhance user engagement and meet business growth needs. 

• Team Leadership & Development 

• Build and lead a high-performing cross-functional experience platform team, fostering collaboration and alignment with the broader technology strategy. 

• Mentor team members, supporting professional growth and cultivating leadership across the team. 

• Stakeholder Management 

• Act as the key point of contact for platform-related initiatives, ensuring clear communication with senior leadership, clients, and external stakeholders. 

• Present platform updates, new feature developments, and user experience insights to the executive team and board of directors. 
  
  

What You Bring: 

• Bachelor’s or Master’s degree in Computer Science, Engineering, UX/UI Design, or related fields. 

• 10+ years of experience in platform development, product management, or UX design, with at least 5 years in a leadership role. 

• Proven experience in healthcare SaaS, digital health platforms, or related industries. 

• Strong knowledge of cloud infrastructure (AWS, Azure, etc.) and security protocols specific to healthcare. 

• Experience working with cross-functional teams in a fast-paced, agile environment. 

• Deep understanding of healthcare industry standards, including HIPAA, HITECH, and other regulatory frameworks. 

• Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into business-friendly language. 

• Strong leadership skills with the ability to inspire, motivate, and develop high-performing teams. 

Bonus Points: 

• Experience with AI, machine learning, or data analytics within a healthcare context. 

• Knowledge of patient engagement strategies and healthcare workflows. 

• Familiarity with Electronic Health Records (EHR) systems and interoperability standards (HL7, FHIR). 

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. 

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US 
Type of Employment: Full-time, permanent 

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

• Work across multiple time zones in a hybrid or remote work environment. 

• Long periods of time sitting and/or standing in front of a computer using video technology. 

• May require travel dependent on company needs. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. 
 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

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