Customer Data Analyst 

The Data & Analytics team at Wellframe brings new and existing cutting-edge machine learning technologies to solve problems at the intersection of healthcare and technology.  Our mission is to gain 360-degree insights into patients’ lives and use these insights to build a better digital healthcare product that is tailored for specific patient populations. 

We are seeking a Data Analyst to join our Data & Analytics team partnering closely with our Customer Success and Product Organizations to identify and deliver customer insights. Reporting into the Director, Data & Analytics, this individual will be responsible for querying, analyzing, visualizing, and presenting customer data to provide insights to customers in pursuit of supporting their strategic goals. 

Your impact:  

Data Analysis and Insights 

• Utilize SQL and git to build new analyses and support existing ones examining trends and patterns to ultimately increase understanding of customer behavior, product usage, and satisfaction and maximize customer growth potential  

• Communicate findings to various company stakeholders (customer success, product) in a cohesive story, including summarizing insights from analyses, identifying next steps and providing recommendations 

•  Responsible for the design, development, maintenance, accuracy, and timely delivery of reports and analyses to meet company and customer needs 

Customer Experience Optimization 

• Help drive change in usage of data through actively surfacing and conveying customer specific insights to account facing teams and customers 

• Partner with account facing teams and customers to translate customer business needs into data deliverables in for the form of analyses, standard reports, data extracts 

• Consistently provide strong data-driven business and technical judgement to support customer business needs 

• Create training materials and tip sheets to help customers best utilize reporting and data products  

Internal Data Support & Tracking 

• Participate in ad-hoc projects and initiatives such as: expanding data warehouse with clean data ready for analysis, incorporating new metrics into our BI tool 

• Train other functional team members on the reporting tool(s) and best practices from a data analytics perspective 

What you bring:

• Bachelor’s Degree 

• 1-3  years of experience working with big data for healthcare 

• Expertise with Looker or other Business Intelligence/Visualization Tools such as Tableau, Power BI, etc. 

• Expertise with SQL and Excel  

• Understanding of how relational databases work, and experience with designing transformations, mappings, and working with reference tables 

• Experience investigating data issues, and working with cross functional teams for problem resolution 

• High proficiency with PowerPoint, G Suite, and Microsoft Office tools 

Who you are:

• Excellent communication skills with a proven track record of communicating well with internal and external stakeholders 

• Strong analytical thinking - effective at identifying the critical question, capable of navigating tradeoffs between accuracy / comprehensiveness / complexity vs. speed and simplicity 

• Can distill more complex analysis into simple charts to communicate key takeaways 

• Ability to document work, issues, and communicate standards and requirements 

• “Can do” attitude and willingness to think beyond the status quo 

• Strong attention to detail 

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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