Senior Manager, Product Operation

Position Overview: 
We are seeking a highly skilled and experienced Senior Manager, Product Operations to join our empowered product team at HealthEdge. We empower our product teams to solve hard problems—customer problems and business problems—in ways that our customers love and that work for our business. Our product teams are cross-functional and durable, generally comprised of a product manager, a product designer, several engineers, and QE. We have divided our product teams into Value Streams (i.e., Claims, Billing & Financials, Enrollment, BlueCard, Integration, and Platform). Each Value Stream is mapped to a distinct stakeholder group in payers' organizations with the charter to deliver exceptional value for their stakeholders.  

As a Senior Manager, Product Operations, you will implement and optimize systems and processes to support the product management team, aggregate and synthesize qualitative and quantitative customer feedback to inform product decisions, and manage and optimize the tools and systems used by product managers to ensure efficiency and data integration. Additionally, you will develop and maintain internal documentation and training materials, facilitate cross-functional collaboration and internal readiness, act as a strategic advisor to the VP of Product and product leaders by providing insights and recommendations, and implement systems to manage change and improve efficiency. 

The Product: 

With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, much more than just core administrative processing. That’s why HealthRules Payer has been ranked number one in its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans, and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience. 

Your Impact: 

• Customer-Centricity: Deeply understand your customers and their needs. Ensure their voice is represented in all product decisions. 

• Empowerment and Ownership: Empower the product team with the autonomy to make decisions and take ownership of their products. Encourage teams to act as “owners” and drive their products forward to solve customer problems. 

• Data-Driven Decision Making: Utilize data and analytics to inform product decisions and measure success. Use metrics, user feedback, and market research to guide product development, feature prioritization, and strategy adjustments. 

• Agility and Speed: Move quickly and efficiently through the product development cycle, with a focus on delivering value to customers at a rapid pace. Adapt to opportunities or challenges swiftly. 

• Quality and Excellence: Maintain a high standard of quality in every aspect of the product, from user experience design to technical performance. Pursue excellence in products and processes. 

• Collaboration and Cross-Functional Teamwork: Encourage seamless collaboration between product managers, designers, developers, and other stakeholders. Work together from conception to launch, breaking down silos and leveraging diverse perspectives. 

• Continuous Learning and Adaptability: Promote an environment of continuous learning where experimentation, failure, and iteration are pathways to innovation. Adapt to market changes and learn from both successes and failures. 

• Think Big: Champion a vision that extends beyond immediate product features or market needs. Encourage ambitious goals and innovative thinking, exploring groundbreaking solutions and envisioning the broader impact of the work on the industry and society. 

What You Bring: 

• Education: Bachelor’s degree in Business, Engineering, Computer Science, or a related field. MBA or advanced degree is a plus. 

• Experience: 10+ years of product management experience, including 5+ years in a leadership role within the healthcare industry, B2B Enterprise SaaS. 

• Process Optimization: Ability to implement and optimize systems and processes to support product management process, enhancing efficiency and data integration. 

• Change Management: Skilled in implementing systems to manage change and improve overall efficiency within the product management function.  

• Strategic Insight: Experience acting as a strategic advisor to product leaders, providing insights and recommendations based on data and customer feedback. 

• Training and Documentation: Experience in developing and maintaining internal documentation and training materials to support team readiness. 

• Analytical Skills: Strong analytical and problem-solving abilities, with experience in aggregating and synthesizing qualitative and quantitative customer feedback. 

• Communication: Excellent written and verbal communication and interpersonal skills, with the ability to facilitate cross-functional collaboration and internal readiness. 

• Agility: Comfortable working in a fast-paced, agile environment, able to adapt to changing priorities and needs. 

• Technical Acumen: Understanding of software development processes and technologies, including proficiency in managing and optimizing product management tools and systems. 

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. 

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US 

Type of Employment: Full-time, permanent 

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

• Work across multiple time zones in a hybrid or remote work environment. 

• Long periods of time sitting and/or standing in front of a computer using video technology. 

• May require travel dependent on company needs. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. 
  

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

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