Position Overview: 

The Release Manager will work with cross-functional internal teams to manage changes (software releases/deployments) going into an environment, along with ensuring the stability of the environment post change. The ideal candidate will have software implementation experience including configuring and managing environments for application migration. This will include a solid understanding of Release, Change and Environment Management processes. This role is additionally expected to mentor team members and streamline current processes to align with HealthEdge Continuous Improvement principles. Experience in the healthcare industry is a plus, but not required. This role is remote. 

The Product: 
With Source, we’re changing the industry narrative, providing a more holistic approach to payment integrity that focuses on comprehensive reimbursement, agile editing, and integrated analytics. Our interoperable, cloud-based solution is modular to meet a health plan’s needs today and extensible to grow with their organization over time—bringing disparate parts of a payer’s organization together for improved accuracy and insights. The Source platform offers the ability for clients to unlock transformation at the reimbursement, payment integrity, and enterprise level. Our Reimbursement Transformation features Medicare and Medicaid content coupled with flexible contract configuration capabilities for Commercial lines of business. Payment Integrity Transformation includes rich editing libraries with history-based capabilities, easy development of customized edits, and improved transparency to reduce vendor dependency and increase control. As a complete solution, clients can achieve Enterprise Transformation, where root-cause issues are identified and addressed upstream, and all aspects of claims operations are centralized for comprehensive business intelligence. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience. 

Your impact:  

• Maintain deep understanding of HealthEdge/Customer product ecosystem and its interdependencies and leverage various tools available for environment management & stability 
• Streamline processes with an eye on automation to foster continuous improvement 
• Manage and standardize programs to meet the client’s release/deployment and quality criteria with a focus on standardization & repeatability in a continuous improvement environment 
• Builds consensus and leads decision making through nebulous problems 
• Ability to find solutions to challenges and make informed recommendations. 
• Act as a gatekeeper, ensuring that all cross-functional teams sign off on the release before each promotion to production 
• Identify & manage risks and clearly communicate them to program/project stakeholders while proposing solutions 
• Effectively communicate required delivery dates, deployment pipelines, releases, and proposed enhanced processes to the delivery teams 
• Be involved in code deployments, database synchronization, and DevOps best practices 
• Streamline deployment practices for effective delivery to the client 

What you bring:  

• Behavioral: 

• Leadership skills  
• Mentor cross-functional teams on various technical and non-technical aspects of the job with a focus on standardization, predictability, and repeatability  

• Adept in cross functional collaboration to drive the company initiatives 
• As a customer advocate, represent their issues effectively internally to meet their business objectives  
• Manage expectations both internally and externally (Customer) while working through issues/initiatives/processes 

• Release Management: 

• Solid functional and technical experience with Release and Change Management processes, including configuring environments for application migration  
• The ability to effectively communicate and coordinate between multiple teams including Infrastructure, Support, On-Call, Development, QA, SMEs, architects, and business stakeholders as well as with client teams  
• A focus on a zero/minimum-error software delivery scenarios  
• Hands-on experience with hot fixes for software applications and the ability to seek alternatives in case of deploy/code failures  
• Knowledge of release management processes using current trends and tools in the industry including DevOps and CI/CD  

• Environment Management 

• Experience working with client/customer teams and documenting environment changes for Releases/Deployments  
• Prior software implementation experience including configuring environments for application migration 
• A working knowledge of Jenkins, configuration management database (CMDB), code packaging, Azure DevOps, Salesforce, ELK, Git Hub, AWS, and basic Unix commands 
• An in depth understanding of ITIL/ITSM practices and solutions development from the drawing board to production delivery, including experience with troubleshooting scenarios in production environments  

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. 

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US 
Type of Employment: Full-time, permanent 
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
• Work across multiple time zones in a hybrid or remote work environment. 
• Long periods of time sitting and/or standing in front of a computer using video technology. 
• May require travel dependent on company needs. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. 
 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

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