Technical Services Engineer

Job Locations US-MA-Burlington
ID 2023-2173
Position Type


JOB TITLE: Technical Services Engineer (Deep Dive Team)

JOB LOCATION: Burlington, Massachusetts 01803


REPORTS TO: Lead  - Technical Services Engineer


HealthEdge is looking for a Technical Services Engineer to work on the product from top to bottom, while researching product issues in various modules.  In this role you will handle performance tuning, address customer issues and be the chief problem solver with plenty of unique assignments within the department. This hire will work heavily with the database and J2EE.


  • Manage, prioritize, debug, and resolve product incident escalations.
  • Work in a team environment to provide timely resolution to customer reported product incidents.
  • Write unit and functional automation for the product defects.
  • Provide solution support and troubleshooting following deployment.
  • Work on time sensitive customer reported product incidents.
  • Solve customer reported performance incidents.
  • Determine RCA of customer reported product incidents.
  • Provide constructive feedback to product management and development.
  • Conduct environment setup.
  • Perform all jobfunctions with HealthEdge policies and procedures, including those
    which govern handling PHI and PII.  


Master of Science in Computer Science, Information Technology, or a closely related field (foreign equivalent is acceptable) plus 2 years of progressive employment experience in software engineering.

Employment experience must include:

  1. A minimum of 2 years of demonstrated employment experience in Java, J2EE, and SQL programming.
  2. A minimum of 2 years of demonstrated employment experience with Oracle and PL/SQL databases.
  3. A minimum of 2 years of demonstrated employment experience developing test cases in the JUnit framework.
  4. A minimum of 2 years of demonstrated employment experience working with a WebLogic application server.
  5. A minimum of 2 years of demonstrated employment experience with Linux, shell, or other Unix scripting languages.
  6. A minimum of 2 years of demonstrated employment experience with the full software development lifecycle using an agile development process.


HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit

HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.




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