Business Systems Analyst

Job Locations US-Remote
ID 2023-2088
Position Type


JOB TITLE: Business Systems Analyst

JOB LOCATION: Burlington, Massachusetts 01803


REPORTS TO: Team Lead Production Development

HOURS: Full-time – requires 15% - 20% of after-business hours activities involving supervision of production deployments


  • As a part of an agile team, design and develop solutions according to requirements with highest quality
  • Develop features using Shell, Python, Angular, and Java in a Linux environment
  • Research issues in customer environments and provide solutions
  • Communicate with customers and other internal and external stakeholders to coordinate and schedule configuration and other fixes
  • Practice and promote test driven development and test automation
  • Practice and promote DevOps principles and methodology, CI/CD and automated DevOps pipelines
  • Perform client-facing consulting and delivery of maintenance releases and patches of the HealthRules products
  • Handle requirements gathering, facilitate client sessions, triage service delivery issues, and obtain client acceptance on delivered services
  • Monitor and analyze Production business transactions and drive resolution and product improvements
  • Act as a single point of contact for customers for on-going projects
  • Work with cross-functional team throughout the life cycle of product fixes and delivery
  • Work with other team members to identify software, tools, and processes required to achieve the tasks efficiently
  • Measure and monitor progress to ensure application releases are delivered on time, and that they meet or exceed expectations
  • Produce Deployment, Playbooks and Implementation Plans
  • Participate in CCB [Change Control Board] meetings to discuss release scope and/or roadblocks
  • Perform all job functions consistent with HealthEdge policies and procedures, including those which govern the handling of PHI and PII


Master of Science in Computer Science, Information Technology, Electrical Engineering or a closely related field (foreign equivalent is acceptable) plus 2 years of employment experience in technical business analysis.

Employment experience must include:

  • A minimum of 2 years of demonstrated experience in client/customer-facing consulting, including working with clients/customers, product management teams, and internal and external stakeholders to communicate product design and implementation plans
  • A minimum of 2 years of demonstrated experience in SQL and Oracle
  • A minimum of 2 years of demonstrated experience in Linux
  • A minimum of 2 years of demonstrated experience analyzing functional needs and gathering requirements
  • A minimum of 2 years of demonstrated experience designing and developing features and solutions to improve product quality
  • A minimum of 2 years of demonstrated experience understanding client/customer user issues and translating issues into problem statements for further investigations by Engineering teams
  • A minimum of 2 years of demonstrated experience working in an agile framework


HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit

HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.






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