Position Summary

As a Director of Product Management within the Payer team, you will manage a team of product managers with ownership for software that supports all core administrative processes of a health plan, including enrollment, claims and configuration, billing and financials, and provider management.  You will define and prioritize the roadmap and deliver features that add significant value to our customers.  You will manage and mentor team members on best practices for end-to-end product management, ensuring high quality products that meet functional and non-functional requirements.  You will look across value streams to ensure coordinated delivery of key features and initiatives.  You will drive commercialization efforts to ensure overall organizational readiness for launches of new products and significant features. 

Your impact:

• Develop and maintain the product roadmap for the Payer application, encompassing all functional value streams, and incorporating feedback from multiple stakeholders
• For broader initiatives within the organization, prioritize and coordinate delivery of multiple product features across multiple value streams
• Ensure team adherence to best practices in end-to-end product management, starting with identification of opportunities all the way through product rollout and support
• Seek and lead opportunities for Continuous Process Improvement within the product management team
• Build organizational capacity through structured training and mentoring of others on product and market knowledge
• Lead product management team to deliver on-time, on-budget, and consistent with roadmap and strategy
• Contribute to business case development for new products and capabilities
• Work with related partners and vendors
• Present products/services and associated roadmaps at conferences and events
• Oversee go-to-market and organization enablement activities to create and deliver a great customer experience.
• Oversee periodic customer onsite visits and ensure that the voice of the market (VOM) and voice of the customer (VOC) are reflected within our plans
• Track and provide guidance on competition and market trends related to products and product lines
• Support Sales and Business Development activities

What you bring:

• 7+ years of experience as a product manager in a SaaS-based, Agile/Scrum technology company including all related processes (e.g. story mapping, requirements writing, prioritized backlogs, product ownership within a scrum team) with increasing levels of responsibility
• 7+ years of experience working with health plan technologies
• 5+ years of experience in leading a team, ideally within the product management domain
• Ability to provide hands-on coaching and mentoring for direct reports
• Proven business acumen and in-depth business domain knowledge in the healthcare industry in general and in the Payer/insurance market segment in particular
• Proven track record working with enterprise customers and managing complex customer relationships
• Clear thinking and the ability to translate ideas, concepts, context, and business or technical rationale into written and/or presentation format for a variety of internal (management) or external (customers) audiences
• Ability to lead teams and customers through ambiguity
• Ability to work with partners and vendors to deliver integrated solutions
• High degree of self-awareness and internal motivation
• Strong written communication skills, including customer communications
• Effective presentation skills for large audiences, both internal and external
• Strong interpersonal skills … people like working with you
• The ability to work across teams and the organization
• High Say:Do ratio … you walk your talk
• Bachelor’s degree in engineering, science, or healthcare

Nice to Have

• Experience with government plans/program such as Medicare, Medicaid, Duals
• Master’s degree in Business or Healthcare field