Product Documentation Intern (Technical Writer) - Summer Internship Program

Job Locations US-Remote
ID 2023-1965
Product Management
Position Type




HealthEdge is offering internships at our GuidingCare unit. This will be a paid internship program that lasts for 12 weeks each summer.  The program allows students to learn about working in a software company and the different departments that collaborate to make our customers successful. Interns selected will work within their specific job function but also have seminars weekly that offer exposure to all departments including, Engineering, Marketing, Finance, IT Operation, Product Management, and Customer Support. In addition, interns will participate in workshops focused on resume writing, professional networking, interview preparation, and many more. There will also be some exciting social outings and volunteer opportunities throughout the summer.  Our goal is to have our interns leave with practical and applicable experience to build out their professional portfolio, meet some great connections and have some fun along the way!


What you will do:

  • Monitor in-progress product changes for upcoming releases, create release documentation.
  • Format materials and conduct quality control by proofreading and fact-checking deliverables.
  • Write technical and end user topics that will assist readers in using or implementing GuidingCare and related applications.
  • Create content using Madcap Flare.
  • Test application features and update documentation to be more accurate.
  • Interview Subject Matter Experts to learn details about features you are documenting.
  • Organize and streamline content file structure.
  • Proof-read documents.
  • Provide feedback and look for ways to improve our documentation.
  • Contribute to other administrative or special projects as needed.


What you bring:

  • Degree (completed or in progress) in technical writing, communications, journalism, English, or comparable field.
  • Basic word processing application capabilities such as Microsoft Word and Excel.
  • Strong command of the English language; able to write clearly and edit content for spelling, grammar, and mechanics.
  • Detail-oriented and organized—adept at handling shifting priorities in a fast-paced environment.
  • Able to effectively communicate and collaborate with diverse stakeholder groups and individuals.
  • Proactive, naturally inquisitive, and motivated to learn.
  • Can balance the need for direction with self-motivated efforts.
  • Confident enough to voice issues comfortably.
  • Strong interpersonal skills; treats people with respect, keeps commitments, inspires the trust of others, and works ethically and with integrity.
  • Fosters a fun, enjoyable working environment while performing excellent, diligent work.


Bonus points

  • Basic knowledge of HTML and CSS.
  • Experience with Madcap Flare

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While this role is based out of our office located in Burlington, MA, you may live anywhere in the U.S.

Type of Employment: Internship

FLSA Classification (USA Only): Non-Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

  • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Work across multiple time zones in a hybrid or remote work environment.
  • Long periods of time sitting and/or standing in front of a computer using video technology.
  • May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.


HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.




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