Overview: 

The Network Administrator assists in the maintenance of, and adjustments to, the network as needed ensuring maximum uptime, through monitoring, auditing, and reviewing network performance and security.  This role is considered 70% operational, 10% technical and 20% incidental from a day-to-day perspective. Operations are day-to-day activities, supporting users and customers ensuring quality of service. Technical activities are those where underlying service delivery and maintenance activities are required to ensure sustainability of the services provided. 20% being incidental are general activities that may require time spent in either the operational or technical role.   

What you will do: 

• Assist with the implementation of IT strategy for the organization 

• Contribute to the maintenance and administration of computer networks and related computing environments including computer networking hardware, software, applications, and the related configurations 


• Help to perform configuration backups and testing of backup restoration 


• Assist in disaster recovery testing and scenario planning. Ability to perform when needed in the event of a failure requiring restoration of services 


• Help to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary 


• Help plan, coordinate, and implement network security measures to protect data, software, and hardware 

• Secure network by contributing to the development of network access, monitoring, control, evaluation, and maintenance of documentation 


• Help to diagnose causes of failures and performs corrective or preventive maintenance. When necessary, coordinates service calls to outside vendors, reporting problems and assisting with the repairs 


• Assist in monitoring network performance to identify areas of opportunity for efficiency and growth 


• Perform other duties as assigned 


• Fully applies basic principles, theories, and concepts to job assignments.  


• Work, still closely managed, involves limited problem solving, following standardized practices and procedures.  


• Typically interfaces with Sr. Developers and Leaders in work group. 

What you will bring: 

• Bachelor’s Degree in Computer Science or related field 


• 3-5 years of related work experience 


• Experience in a network administrator role, preferred 

• Information Technology experience working with ACL management, LAN/WAN routing and switching, load balancing, and network support 


• Experience with VPN connectivity for an enterprise organization (site-to-site and remote client access)  


• Sense of ownership and responsibility towards problems and solutions  

• Advanced problem-solving skills to identify and resolve complex issues in a timely manner  


• Hands-on experience in networking, routing, and switching  


• Familiarity with backup and recovery software and methodologies  


• Experience in the healthcare industry preferred  


• Working knowledge of TCP/IP, IPSEC, SNMP, Syslog, HTTP(S), SSH, DHCP, DNS, RDP, LDAP, ICMP, SMTP protocols 

• Sufficient ability to manage Cisco networking devices (IOS knowledge)  


• Adequate knowledge in Visio, Word, Excel, or equivalent tools 


• Ability to be on-call may be requested to work after hours  


• Understanding of network monitoring and auditing tools 


• Working knowledge of SSH, Ping, MTR, DNS, Telnet required 


• Attention to detail 


• Must be able to perform each essential duty satisfactorily

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. 

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S. 
Type of Employment: Full-time, permanent 
FLSA Classification (USA Only): Exempt 
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  


• Work across multiple time zones in a hybrid or remote work environment. 


• Long periods of time sitting and/or standing in front of a computer using video technology. 


• May require up to 25% regional and occasional international travel. 
  
  

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check. 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

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