The Senior Network Engineer designs, maintains and adjusts the Guiding Care networks to ensure maximum uptime, thorough monitoring, auditing, and the continuous review of network performance and security. This role is considered 40% operational, 40% technical and 20% incidental from a day-to-day perspective. Operations are day-to-day activities, supporting users and customers ensuring quality of service. Technical activities are those where underlying service delivery and maintenance activities are required to ensure sustainability of the services provided. 20% being incidental are general activities that may require time spent in either the operational or technical role. 

What you will do: 
Manage the implementation of IT Networking strategy for the organization 
Lead the maintenance and administration of computer networks and related computing environments including computer networking hardware, software, applications, and the related configurations 
Perform configuration backups and testing of backup restoration 
Responsible for Network documentation and Network configuration scripting for automated deployment 
Responsible for disaster recovery testing and scenario planning. Ability to perform when needed in the event of a failure requiring restoration of services 
Oversee the diagnosing, troubleshooting, and resolving of hardware, software, or other network and system problems, and replace defective components when necessary 
Responsible for planning, coordinating, and implementing network security measures to protect data, software, and hardware 
Responsible for a secure network by developing network access, monitoring, control, evaluation and maintaining documentation 
Manage the diagnosing of causes of failures and performs corrective or preventive maintenance 
Manage network performance to identify areas of opportunity for efficiency and growth 
Deliver client services such as L2L, VPN service and Metro Ethernet where applicable and be able to determine use case with client 
Establish and deliver reporting and services regarding health and capacity to the business 
Perform other duties as assigned 
Fully applies basic principles, theories, and concepts to job assignments.  
Exhibits technical and operational proficiency solving highly complex problems.  
Contributes to completion and documentation of projects and programs in area of expertise.  
May interface with internal and/or external customers.  
Mentors and trains other networking and security personnel. 

What you bring:

Bachelor’s Degree in Computer Science or related field 
Master’s Degree preferred 
5-7 years of related work experience  
Proven experience in a network administrator role  
Mastery of LAN/WAN routing and switching, load balancing, and network support 
Mastery of VPN connectivity for a complex enterprise  
Experience with network security, monitoring auditing and forensic response 
Experience with disaster recovery and high availability support  
Sense of ownership and responsibility towards problems and solutions  
Advanced problem-solving skills to identify and resolve complex issues in a timely manner  
Hands-on experience in networking, routing, and switching  
Familiarity with backup and recovery software and methodologies  
Experience in the healthcare industry preferred  
Expert knowledge of TCP/IP, IPSEC, SNMP, Syslog, HTTP(S), SSH, DHCP, DNS, RDP, LDAP, ICMP, SMTP and standard routing protocols 
Ability to direct others and lead work 
Sufficient ability to manage Cisco networking devices (IOS certification or equivalent)  
Sufficient ability to manage Palo-Alto networking devices (certification or equivalent)  
Adequate knowledge in Visio, Word, Excel, or equivalent tools 
Ability to be on-call may be requested to work after hours  
Understanding of network monitoring and auditing tools 
Expert knowledge of SSH, Ping, MTR, DNS, Telnet required 
Attention to detail 
Must be able to perform each essential duty satisfactorily- this requires a dynamic problem-solver who can balance strategic planning and the training of other around routine activities.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:   

The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.   
Work across multiple time zones in a hybrid or remote work environment.  
Long periods of time sitting and/or standing in front of a computer using video technology.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.