Release Deployment Coordinator

At HealthEdge, we are passionate about providing healthcare payors with technology that enables them to innovate, reduce costs, and address the business imperatives of the evolving healthcare economy. As we continue to grow, we are focused on exceeding our client’s expectations for quality when it comes to software deployments and releases.

Overview:

The Release Deployment Coordinator will work with Onshore Professional Services teams to

• Orchestrate/support deployments for planned changes such as Database Refreshes, Application Upgrades, etc. executed by the Offshore Operations team
• Provide coverage for Environment Management in the off-business hours.
• Create tickets for various scenarios per the Change Management process.
• Key Focus Areas for this role
  • Deployment Management – Orchestrate deployments
  • Change Management – Enforce CM processes established
  • Environment Management – Ensure Environments are in a last known good state
  • Implementation Management – Understand Payor implementation

What you will do:

• Deployment Management
  • Manage end to end logistics of change management
    • Ticket – Create/Assist
    • Schedule with Operations including attending CAB meetings, if applicable
    • Orchestrate the deployment
    • Manage Customer Communications on customer’s environments.
  • Customer Onboarding to HealthEdge deployment processes
    • Onboard the customer
  • Release Management
    • Help customer with adopting the best releases
    • Manage end to end logistics for upgrades
  • Environment Management
    • Ensure the environments are in a last known good state
    • Leverage appropriate teams to troubleshoot and resolve environmental issues.

What you will bring:

• Deployment Management
• The ability to effectively communicate and coordinate between multiple teams including Infrastructure, Support, On-Call, Development, QA, SMEs, architects, and business stakeholders as well as with client teams.
• A focus on a zero/minimum-error software delivery scenarios.
• Hands-on experience with hot fixes for software applications and the ability to seek alternatives in case of deploy/code failures.
• Knowledge of both legacy releases and release management processes using current trends and tools in the industry including DevOps and CI/CD.
• A working knowledge of Jenkins, configuration management database (CMDB), code packaging, Jira, Salesforce, ELK, Git Hub, AWS
• Change Management
• Solid functional and technical experience with Release and Change Management processes, including configuring environments for application migration.
• An in depth understanding of ITIL/ITSM practices and solutions development from the drawing board to production delivery
• Environment Management
• Experience with troubleshooting scenarios in production environments hosted in Linux OS to ensure the environments are restored to the last known good state.
• Prior experience with disaster recovery exercises between data centers involving applications as well as database servers.
• Qualifications
• Must-haves
• Bachelor’s degree in computer science, information systems, or similar discipline or the equivalent combination of education and experience
• Emotional Quotient Expected: Can do attitude along with self-awareness and motivation to constantly learn and improve.
• Atleast 5 years of technical software implementation experience including configuring environments for application migration.

• Solid understanding of Release & Change Management processes
• Strong problem-solving and analytical skills - self-starter who can dive into complex projects and take it forward with minimal supervision

• Experience working with Linux server environments, enterprise collaboration applications, network technologies.

• Strong focus on customer service
• Experience working with Web Applications, Databases and Web Services (Any technology).

• Nice-to-haves
  • Design and develop solutions using Web, Database and Scripting technologies (Any technology).
  • Experience with HealthCare Payor Implementation (replacement or new) for any line of business (Medicare, Medicaid, etc.)