Technical Delivery Lead, Application

Job Locations US-VA-Reston
ID 2022-1381
Position Type


JOB TITLE: Technical Delivery Lead, Application

JOB LOCATION: Reston, Virginia 20191


HOURS: Full-time 

REPORTS TO: Technical Delivery Manager, Application


  • Review, analyze and recommend modifications per requirements and delegate work among the team to code, test, debug, and deploy
  • Work closely with the Delivery Managers and the Customer Success organization to understand customer requirements
  • Translate customer requirements into technical architecture, identify subsystems and components as well as updates to product roadmaps
  • Collaborate with product, engineering and database teams to develop a technical approach consistent with the company’s strategic vision
  • Identify, communicate, and assist with resolving any technical impediments and dependencies (internal and external)
  • Serve as technical leadership of projects with skills in coordination, troubleshooting, identification of issues, risks, and schedules
  • Evaluate and prioritize data and information system requirements in coordination with the business process owners
  • Develop and maintain an intimate knowledge of the customer’s requirements and how it functions in the larger product ecosystem
  • Understand the complex data model of large Enterprise level system for providing tier II/III support
  • Work cross-functionally to ensure the highest level of support and responsiveness is applied
  • Implement the vision for continuous improvement of support tools, infrastructure, and processes, with an emphasis on proactive planning, promoting a customer-focused support culture and improving the accountability of delivering effective technology support services
  • Collaborate with engineering and product management to continuously improve the quality of products
  • Use deep technology experience to troubleshoot and resolve complex technical issues
  • Lead calls with India-based development and support teams to oversee resolution of priority issues
  • Be an active member of the change and problem management teams responsible for increased call avoidance, improved product use and decreased end-user downtime
  • Design and implement improved technical support processes and operations
  • Document and communicate the processes, policies and procedures for providing technology support
  • Perform Trending and Root Cause Analysis on reports and statistical data to identify and develop strategies for addressing chronic technology support issues
  • Mentor new members to the team as needed




Bachelor of Science in Computer Science, Electrical Engineering, Computer Engineering, or a closely related field (foreign equivalent is acceptable) plus 5 years of demonstrated employment experience in unit and integration testing, addressing application issues, and improving processes to ensure successful delivery.

Employment experience must include:

  • A minimum of 5 years of demonstrated employment experience in ASP.NET, MVC, JavaScript, jQuery, Web API, WCF, C#, and SQL Server
  • A minimum of 5 years of demonsrated employment experience in resolving technical issues
  • A minimum of 5 years of demonstrated employment experience in UI design, development, and unit testing
  • A minimum of 5 years of demonstrated employment experience in requirements gathering
  • A minimum of 5 years of demonstrated employment experience communicating and collaborating with internal teams to develop technical approaches


HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit


HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.




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